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Reviews (1,237)
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All reviewsdolphin mallwaffle makerour room was spaciousyogurtcruise shipfront desk staffan overnight staycomplimentary breakfastfree shuttlerental carfast foodconvenient locationone night staybwmiamicvspablo
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Reviewed August 13, 2017 via mobile

The front desk check in staff is amazing and professional specially Pablo! He goes above and beyond to really make you feel welcome, he ask you right away if you would like a bottle of water or if you are happy with your room and enjoying your stay. He welcome's you as soon as you arrive the hotel and even when you are already checked in he greats you with a smile. My wife and I travel a lot and we have never meet a person like him that truly loves what he does and is very professional. He is a very classy young man. We see him owning his own hotel one day. As I sit in the front lobby lounge writing this review hearing the front desk staff checking out guess they are so polite and kind, saying to guess as they check out thank you for staying with us and have a wonderful day. Well I see the staff is super amazing. VERY IMPRESSED WITH THIS HOTEL AND SPECIALLY THE LEVEL OF SERVICE!

Stayed: August 2017, traveled as a couple
Thank Lucy_bu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this reviewResponded August 21, 2017

Dear guest,
We are beyond excited to read such a wonderful review regarding Pablo and the rest of our staff. We pride in ourselves in the customer service that we provide to every guest and we are so happy to see it doesn't go unnoticed. Thank you once again for staying us and we hope to welcome you back really soon!
Best regards,
Yeleynis De La Barca
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017

We loved our stay at this hotel. The staff were very helpful and attentive. We had no problem with the orders received. I would like to pay special compliments to the employees Pablo, Maritza and Maya and the other collaborators. The hotel was undergoing minor renovations such as painting the premises, but it did not disturb at all the days we spent there. I saw that the hotel cares enough about the well-being of the guests, always looking for the best way to provide comfort and security. Highly recommend.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Eduardo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2017

We wanted accomodation close to Airport but in a quiet area and this hotel fits the bill...

Staff at booking in and generally thru our stay were polite and courteous overtime we met them...

We don't speak Spanish so conversation was limited with some staff, but that is not a fault on their part by any means...

The room was quiet and huge... We had a king size room that was well equipped with a large comfortable bed and pillows, as it also had coffee making and a fridge which is ideal for travellers...
It also had free parking outside the hotel which was convenient as we were driving...

Breakfast was quite good overall with fruit, yoghurt, bagels and fresh made waffles as well as several hot dishes daily...

It also had a pool for guests altho we never stayed long enough to use it..

While we did not use it , they also had a shuttle service from the Airport to hotel return...

Overall, it was a good place to stay and close to the Miami International Airport.

We recommend it as a place to stay as it was a clean quiet hotel that met our needs and would stay again.

  • Stayed: June 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank RubenhoAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2017

Enjoy stay, staff was friendly and courteous.Breakfast. Several amenities available like free-wifi, laundry services.Shuttle services ends at 10pm and this should be extended to a later time. Good for weekend trip for business or pleasure located near International and Dolphin mall with free shuttle.

  • Stayed: July 2017, traveled with family
    • Value
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Review collected in partnership with Best Western
1  Thank 407indirab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2017

If you are looking for a hotel to stay close to Dolphin and international Mall , you get value for Money at Best western . Can go to the airport easily.
Staff is courteous and willing to help .
Hotel has an average breakfast

  • Stayed: July 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank NDDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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