I had a canceled reservation for which the hotel failed to refund the pre- charge to my credit card. Very annoying. Have called twice already. First time a lady told me that the refund will go back to me in 3-4 days. Well, 3-4 weeks later, still nothing. I called the hotel again and this time was told to call them back since apparently no one there knew what was going on. Extremely disappointed at the lack of customer service.
- Official Description (provided by the hotel):
- The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more less
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