My wife and I spent a week at the ALOFT in Doral, around Christmas. Overall, we were very pleased. Free Internet, very nice rooms, an excellent breakfast (guests from other hotels choose to have breakfast there!) and a very relaxed ambiance. At 64, I'd love to be called a pretty cool guy, but I guess I went over the age limit... nonetheless I felt very much at ease. The service is not excessively formal, but always friendly. Don't expect to get the level of service you'd get at a W, but you need to consider the difference in price. To be totally frank, some have complained of a less-than satisfying front desk experience - during the night - and I must have stumbled upon the same individual: I was not happy and requested to talk to the manager. I was told he was traveling outside the country, but they gave me his card, so I sent him an email. For the record, his name is Claudio Bono. Within a few hours, he sent a heartfelt message and took corrective action immediately. My advice, which applies to issues with any hotel in the world, would be to contact the manager first and write comments only after he has a chance to react. Claudio's instant and effective reaction convinced us that he puts a high value on customer service. We'll be back in a month for another four day stay!
- Official Description (provided by the hotel):
- The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more less
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