On September 14th we planned to celebrate our daughters birthday at Skyzone. I have 3 kids (13 years of celebrating birthdays) and I will tell you this was by far the worse experience I have ever encountered. First, we were told to be at the facility at 7pm because our jumping would start at 8. Turns out they made a "mistake" and jumping actually started at 8. Try keeping sixteen 7 years old sitting on the side just waiting for their turn. Next, the guy at the "private jump room" kept yelling at the kids with an angry voice saying "don't sit down, if you are tire get out!". I understand they can't sit on the trampolines for safety reasons, but there is a better way to speak to children. Next, the party room was supposed to be ready at 9. Surprise again....poor hostess was trying to clean room and put up our decorations, but had no help so room was not ready until 9:30. As you can imagine my guest are all anxious pacing outside the room because their jump time was over, but they were not allowed in the party room. Another 30 minutes of doing nothing. When we were finally allowed in the room.......guess what?? Yes, we ordered 6 pizzas for our guest but the pizza place was running late and the pizzas were trickling in one at a time. Some of our guests even had to leave because the whole ordeal was taking so long and keep in mind these are 7 year olds we are talking about. At the end of the evening we had the opportunity to speak to a man named Juan. The staff had warned me about how abnoxious he was, but he was way worse than that. I explained that I wanted to be compensated for my horrible experience and I would feel "better" if he refunded me the cost of the additional pizzas (3 pies) and in addition was given 5 passes to return another day with my kids. I did not feel I was asking for much since my daughters birthday was ruined thanks to the lack of organization. Well turns out that Mr. Juan (who claims to be the owner of Skyzone) felt that refunding me only the pizza was sufficient compensation for my pathetic experience at skyzone. What a total loser this guy is!! Someone like that has no business sense whatsoever.........I mean to let a paying customer that chose your facility for a birthday celebration walk out upset over 5 courtesy passes. Really Juan?? Good move.
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