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“Overpriced but decent hotel”
Review of Rama Garden Hotel

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Rama Garden Hotel
Ranked #5 of 15 Palu B&B and Inns
Den Bosch, The Netherlands
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Overpriced but decent hotel”
Reviewed September 23, 2012

There are only a few options in Palu for a hotel which meet western standards. Rama garden is one of them, but this is translated in the price, which is very steep.

The room we've got was the business suite (the standard and deluxe rooms were lower in price, but the deluxe room didn't even have a window!). The size was good, the bed as well, but basic features were missing (like reading lights at the bed). The bathroom was ok. The pool in the hotel is good in size but should be cleaned better and furniture around it is missing (so no relaxing in the pool area possible). The hotel is lacking a decent restaurant area and bar. The breakfast was failry poor for western food (the asian food seemed ok) The room is (local) business oriented, though there was not even CNN/BBC in the cable.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lennart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamaHotel26, Assistant General Manager at Rama Garden Hotel, responded to this review, December 12, 2012
Dear Mr. Lennart

Thank you for choosing Rama Garden Hotel as your preferred choice of accommodation in Palu. Your review is really important to us and will definitely be a helpful guideline for us in the future.


My sincere apologies for not meeting your expectations in regards to the rooms as well as the prices. However, we have made some major renovations to all rooms in which now all rooms have reading lights available.Moreover we have also installed furniture by the pool which allow guests to relax.

The cleanliness of the pool will also be constantly monitored in which I thank you for the constructive feedback.

Since we are currently doing some major renovations around the hotel, my hope is that by your next return, we would have completed the new building, in which it will provide a new restaurant and cafe.

My apologies once again for providing breakfast that is not of your expectations. However, I can assure you that we are working our way into providing a more international quality for our food as well as our service.

Once again I could not thank you enough for the feedback as this would definitely be a learning curve for us and will look forward to welcoming you back to the hotel.

Please do not hesitate to contact me for your future stay. Thank you.

Kindest Regards

Hans Ang
Assistant General Manager
T: +62 451 429500
E: hansang@hotelramagarden.com
A: Jl. Tg santigi 26 PALU sulawesi Tengah 94112 Indonesia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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23 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
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Additional Information about Rama Garden Hotel

Property: Rama Garden Hotel
Address: Jl. Tg Santigi No 26, Palu, Indonesia
Location: Indonesia > Sulawesi > Central Sulawesi > Palu
Amenities:
Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 15 B&Bs / Inns in Palu
Price Range (Based on Average Rates): $
Hotel Class:1 star — Rama Garden Hotel 1*
Number of rooms: 78
Official Description (provided by the hotel):
Number of Rooms: 78Strategic Location and low room rates makes Rama Garden Hotel a suitable choice of accommodation for business and leisure travelers alike . Located at the central business district in Palu, Rama Garden Hotel is only ten minutes drive from the airport and walking distance to the nearest shopping mall. Be it for leisure or business purposes, we are committed to cater to each individual needs. ... more   less 
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