The location of this hotel is superb. Bordering the Kruger and on a first class golf course it should be heaving with many more queuing to get in. Sadly it is all but empty and I would be surprised if they are still trading in a year. The reason I presume, and based on my experience, is that the owner has no clue how to run a business or motivate (or even manage) staff. I had many issues trying to get any service at all and when I asked to speak to the manager I was directed to the deputy manager who was standing in for the manager who was "on leave". She wouldn't help me, wouldn't give me the managers name or contact details and basically just walked off when I pursued the matter. The gym is closed, the putt-putt is still being constructed and the beautician is NEVER in the spa - she apparently also works on reception.
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