A planned two couples weekend ended up by only the men able to go due to a family crisis the same morning. The in itself rather pricy "weekend package" received no reduction whatsoever by the owner who declared there was a two weeks cancellation policy and that our insurance company (!) should pay in case of illness (deaf to the explanation there was no illness but a teenage daughter who needed care). Considering the hotel was almost empty, and that we were only two instead of four having dinner and breakfast this attitude was surprisingly ungenerous. Had we instead been offered a gift card for a dinner for two at a later date, or a symbolic reduction of the "package" price, we would have left happy and had certainly also forgotten the smell of mould in the spa (where the toilet was the only dressing room), the extra (high) charge for "renting" a dressing gown or the small rooms. Then instead we would have remembered the friendly girl serving a well cooked if not very creative dinner, the nice views and the hearty breakfast. What a shame the owner let us leave with bad memories.
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