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“Poor service and worse food! Stay away”

Gorge Country Kitchen
Ranked #9 of 29 Restaurants in Elora
Cuisines: Healthy, Canadian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Outdoor Seating
Elora, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Poor service and worse food! Stay away”
Reviewed March 2, 2013

The place has really gone down-hill over the last six months. It used to be good and the staff used to care. There is something going on here. The wait staff are not friendly anymore and they seem to be fighting amongest themselves. The food something comes out cold, or under-cooked, sometimes over-cooked. If you make a comment, no one cares. The manager is terrible. The owners are arrogant as they think they will always do a booming business. The paking lot is not as full as it used to be. They should really wake up and open their eyes to the fact that people in town are not going to eat at the Gorge much anymore due to the poor service and terrible food.

There appears to be a lack of respect for the restaurant in general and with the paying public specifically. A reall disappointment and I will not be spending another dollar here.

I would avoid this restaurant and try something else like Lunch Box Social for breakfest, or take the time to drive to Guelph or Waterloo for better food and better service.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

Visitor rating
    27
    47
    33
    9
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Elora, Canada
Level Contributor
235 reviews
168 restaurant reviews
common_n_restaurant_reviews_1bd8 403 helpful votes
“decent food”
Reviewed February 18, 2013

We have been here a few times and the food is usually pretty good with good size portions. The pricing is reasonable and the menu has lots of choices. The staff varies depending on how busy it is...some slower than others. It doesn't have the greatest atmosphere though...more like a diner set up.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank rnr636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
127 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“GOOD COUNTRY FOOD AND BREAKFASTS AT THE GORGE COUNTRY KITCHEN”
Reviewed January 19, 2013

The Gorge Country Kitchen is a very popular restaurant on the Elora Road just south of town. Its staff is friendly and efficient, and it offers a widely diversified menu. A group of us have been eating breakfast there regularly for a number of years and are always impressed by the speed of their service, and the high quality of breakfasts for a reasonable price. When it is available (usually) we are served in a private room by the bar.

On weekends and during the evening, the restaurant is often full, as local residents and farmers enjoy its very generous portions. Their liver and bacon dinner is delicious and cooked to perfection while other entrees provide excellent value for the price. The Gorge County Kitchen does not offer fine dining, but it is a very pleasant location for a family dinner, quiet lunch or breakfast group. Wine is available by the glass or bottle, but the selection is small land the quality mediocre. Nevertheless, the restaurant provides quality food, a pleasant atmosphere and excellent service at a reasonable price.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Redfox-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elora, Canada
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“good food”
Reviewed November 23, 2012

always eat there food was excellent staff friendly and always courteous
portions are large and lots to choose from

Visited November 2012
Helpful?
Thank lhllnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elora, Canada
Level Contributor
17 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Undercooked Chicken - Manager Does Not Care - No Customer Service”
Reviewed October 2, 2012

My husband and I went for dinner and he ordered the special which was Tequila Lime BBQ wings and ribs. The ribs had no meat and the bare minimum of sauce on top. The wing portions were thin and dry with no sauce at all. The drummette portion of the wings were thicker and undercooked and when he bit into it, the meat was bloody! DISGUSTING! I called the server over to show her and told her the chicken was undercooked. She took the dish to the kitchen and NEVER CAME BACK. She was obviously avoiding us. I found her and asked what happened. She said the kitchen staff said the chicken was cooked. I told her the chicken was not cooked and that I knew better and that I did not appreciate being lied to, and asked to speak with the manager. She said she would get him. She did not offer replacement for the chicken. Twenty minutes later she came back and said there was no manager onsite. She then returned with the cheque which include the full price of our meals. That was it, no replacement, no offer of a discount or to take his meal off of the cheque. I told her I would not pay for his dinner and she grudgingly took his meal off the bill. I contacted the health department as this restaurant should not be serving raw chicken and treating their guests like they have done something wrong when they point things out. Come to find out the manager had been there all along and simply did not want to deal with the issue. So they lied to us about the chicken being fully cooked, would not take ownership of the problem and lied to us about a manager not being there. I suggest the manager grow a spine and learn to deal with problems that develop when customers are dissatisfied. His staff does not know that chicken juices need to run clear when you cook it. Bloody chicken is not cooked. What a lousy attitude for a manager and a restaurant to have. They don't deserve anyone's hard earned money as they apparently don't care about anyone but themselves. Stay away from this place. I will be sure to tell everyone I know everywhere about how customers are treated at this dump.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Taster50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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