With a lot of hope i booked a weekend at the Nilambagh Palace Hotel in Bhavnagar and was I in for a surprise! It was supposed to be a business and a break trip. Everything and i mean everything that one expects from a Heritage Hotel was conspicuously absent. No welcome, no greeting, no finesse, no charm, very sad service (though a couple of the bell boys and restaurant boys did try to be helpful and cheerful). Very poor knowledge of what a hotel and that too a heritage palace should be like. Best advice is not to go there at all! If you need to go to Bhavnagar, then please stay at the more regular business hotels. It will be cheaper by half and atleast you will get nice clean rooms and proper service. The swimming pool looks great from outside, but once you are in, be very careful as they have these walls in the water separating the shallow from the deep and you just might hit your legs while swimming. Wonder whose bright idea was this? And the changing rooms and toilets are worse than railway station facilities! The restaurant (rather a large charmless room for eating) has more ants (red ones) eating spilt jam than waiters and you have to go to the kitchen area to ask for service!! The complementary breakfast is pathetic and seeing soiled printed pages on which the days menu is typed really puts you off. Better to order in your room to avoid this unappetizing scene. Dinner in the garden restaurant was just tolerable, the food was average. Nothing to write home about. The room was passable, but the bed creaks, the mattress is thin, the AC besides being noisy it does not cool very well, the toilets have red ants (careful when you sit on the loo). In short, avoid this hotel until they wakeup and get some expert advice to redo their look, their rooms, their food, their branding, their service their attitude. Very very sad.
- Official Description (provided by the hotel):
- Nilambag Palace Hotel is the only heritage hotel and leading hotel of Bhavnagar City. Home to the royal family of Bhavnagar, it has been converted into a heritage hotel since the 1980's. Famous with celebrities and well known personalities like His Holiness Dalai Lama, the king and queen of Greece as well as the fashion family of the Hermes, Nilambag Palace Hotel is one of the leading heritage hotels of Gujarat. The property is owned and managed by the royal family and along with the hotel they include a tour of Gujarat state as well destination weddings and royal weddings at the palace as well their sea side property which is 60 kilometres from Bhavnagar. ... more less
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