I write on behalf of a group of 16 well travelled, good humoured, positive minded individuals from Scotland who recently enjoyed a truly amazing trip to India and spent 2 nights at this resort. Our stay there left a great deal to be desired and certainly could not be described as "luxurious" far less "rustic luxury at its best"
Our basic need for decent meals and good toilet facilities were not met.
The plumbing system was totally inadequate with no hot water, leaking toilets and pipes, toilets which wouldn't flush, dangerous wiring beside leaking pipes, dirty baths and showers which didn't work even if we had been blessed with hot water. At the end of dusty drives, with grey haired people now sporting clay coloured red hair, our only desire was to have HOT WATER.
However not only did the hot water never materialise nor did the "homely sumptious" food!! On the first evening in spite of giving a time for the group to eat, we waited for well over 2 hours for a meal which lacked in both quality and quantity. The timing and standard of food did improve slightly but this was due to the hard work of our Indian guide behind the scenes.
The packed breakfasts were also totally inadequate with 'inedible sandwiches'. Even the people who didn't go on the final early morning drive were presented with only cold hard boiled eggs.
Early morning tea and coffee before the drives was like hen's teeth with not nearly enough and when re-ordered took ages to come.
The bungalows themselves (apart from the toilets) were adequate although some were more sparsely furnished than others and an open cesspit very close to another gave cause for concern. The "luxury tent" and its facilities also did not live up to expectation.
The staff themselves were very friendly and eager to please but overall there seemed to be a total lack of organisation and an eye to detail.
The concept of this form of accommodation is good with a lovely open eating and socialising area but updating of toilets and showers, a considerable amount of maintenance work and a considerable improvement in catering is required to attract and satisfy the needs of foreign tourists.
(We have photographic evidence to justify our claims which we have already sent to our tour company.)
- Official Description (provided by the hotel):
- Bagh Sarai Resort is a truly Eco-conscious wildlife project, uniting conservation, communities and sustainable tourism in a peaceful retreat surrounded by abundant forest and wildlife. Bandhavgarh is the best place in the world for seeing wild tigers. Bagh Sarai Resort is very well located surrounded by forest on 3 sides. This property merges with the surrounding and if you are lucky- some of the wildlife like Jackal, Blue Bull, Spotted Deer, Sambar Deer, Black face langur monkey can be seen within the premises. ... more less
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