Nice and spacious rooms, very calmed for the people that intend to have a very relaxed stance, and a few members of the staff that were very professional and attentive to a few issues I had.
Spacious bathroom with a nice tub and a towel warmer. In the room you have TV, closet, area for luggage a tiny living room, a desk and I had the breakfast included. In the scores below, I would give 5 to the rooms if they did had an iron. I didnt realized until I was rushing in the morning that there wasnt any.
The hotel is practically in the middle of a residential area, absolutely nothing to do, I really did not get why there was not some sort of shuttle that allowed me to get at least to downtown, to the adi store or anywhere. I felt a bit trapped and it is so calmed that a person like me may feel isolated. I had to take a cab all the time. so that just adds to the expense. Internet is not free.
My experience this time:
First of all, it was just a few days ago and it was unusually hot in Germany, my first night I arrived quite late and obviously cuz I do not think it is used quite often, the AC was not working,
the inside room temperature was 30 celsius! no way I could sleep. I tried to open one window but big mosquitos started to come in, so I closed it asap. (didnt save me from a few bites tho).
I put the fan at the minimum temp and got to lower the temp to 27. Still too hot, but fortunately the output of the AC reaches the bed directly. I mentioned it at the next morning, when I came back to my room they already prepared it to me and as soon as I entered I felt a really comfy 24 degrees. I appreciated they took care of that and made sure my room was at a nice temperature for the time I arrived.
My last night I had some inconveniences as the housekeeper left the bathroom window open and being really close to the trees, a few bugs started to get in in the night, I requested some pesticide, but they didnt have any, long story short, I didnt want to sleep with the bugs as some of them were already wondering around my belongings and toiletry bag, so there I am hunting bugs at 1:00 am. After some back and forth they agreed to move me to a different room (that was quite nicer), but for the rest of the 4:30 hours, i would have really preferred to have a continuous sleep as I had a long meeting the next day. I had to dress, pack and move only for a few hours, then try to sleep again, my night was far from restful.
I expressed my concern at the checkout and the lady that assisted me told me that the manager was not in that moment, but she would take care of it, so she was accountable of following up and was very receptive and professional to my feedback which I appreciated it a lot (she even asked me if my bug bites were ok), I said yes, only a few itchy ones.
A few days later I received a letter from the management apologizing for the event, and since I paid on full, I was offered a courtesy to replace the night I couldnt sleep if I stay there again. I may have had a terrible night, but the apologize letter and the response trying to fix the problem, talks about commitment and if I return to Herzo I am more confident that the management do listen and do care for the customer. And I really appreciate that.
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