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“Good hotel but really bad staff”
Review of Hotel HerzogsPark

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Hotel HerzogsPark
Ranked #2 of 8 Hotels in Herzogenaurach
Certificate of Excellence
Munich
Level 4 Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good hotel but really bad staff”
Reviewed December 18, 2012

We had reserved five rooms, one had to be cancelled, the hotel asked for a cancellation fee of euro 100,- even though the hotel was almost empty. In light of the fact that we spent dinner in the expensive but good restaurant and the room rate is not really low, that was disappointing. A pity that the great room and the amenities are forgotten after such treatment. Internet costs 5,90 extra when the room is already 125,- without breakfast.
A good hotel if you have a good rate. Though, business travellers are not treated well, even those are the ones who can come back regularly...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CP0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerzogsPark, Manager at Hotel HerzogsPark, responded to this review, January 10, 2013
Thank you very much for the impressions concerning your stay with us. If a cancellation takes place, we charge a cancellation fee of 80% of the rack rate, which is quite common in the hotel sector. Internet rate is 5,90€ for internet use for 24h with highspeed data transmission. We already reduced the rate from 12,50€ to 5,90€. We regret that we could not meet your expectations to your utter satisfaction. Kind regards, Michael Bläser, hotel manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
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Chihuahua
Level 6 Contributor
255 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed November 7, 2012 via mobile

I stayed for the first time at Herzogspark in July 2007, and now ai returned I remember perfectly why I was very impressed: excellent service, each room is a suite and superb celanliness. I have stayed other times in this area in different hotel because the herzogspark was fully booked, and the other places are different from this as night and day. I am already looking forward in returning next year!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerzogsPark, Manager at Hotel HerzogsPark, responded to this review, November 20, 2012
We are very pleased about the positive description of your stay at our hotel and looking forward to welcoming you back at the Hotel HerzogsPark! Thank you very much! Best regards, Michael Blaeser, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2012

Top notch hotel with all the amenities, but pricey and pretentious. The breakfast buffet here is absolutely outstanding. This is the most well-prepared, complete breakfast spread ever seen.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KnoxvilleReiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 6 Contributor
138 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed July 23, 2011

I stayed in this hotel at the beginning of July. Service, room + amenities, breakfast, gym + swimming pool, etc.: everything is very good. Breakfast is even excellent.

The only improvement which business men need is either a Wifi or Internet in bedroom (free of course...) to make this hotel excellent.

Anyhow, if I came back to Herzogenaurach I would like to stay here again.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VOYAGEURShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 22, 2010

We were visiting the Volksfest in nearby Erlangen, where all of the hotels close to the beer were long overbooked. As such, we ended up at the Herzogspark hotel. Snorrrrr.

The hotel has some affiliation with Adidas, located nearby and soccer teams and other sports figures will stay here from time to time. They also have some conference facilities; pretty typical 4 star boringness.

The good? Reception was very friendly, service at breakfast was excellent and very professional, food very good - especially with a hangover. The typical hotel bar is very well stocked with a fine selection of single malts. The room was fine, clean, good shower, etc, if a little too much noise from the hallway.

The bad? The Spa. Typical peach-painted needed to be renovated ten years ago, typical creepy German "wellness" thing with the mandatory naked creepy middle aged Germans. Put on some shorts, lads. Too put the icing on the spa's cake, several of the spa staff were rude in the way that poorly trained shoe-salespeople love to be. "Are you a guest at the hotel?". No, I always wander around with hotel slippers, bathing trunks, and bedhead at 8 in the morning at some crappy spa in the middle of nowhere... Aside from that lovely lady, the service would have got 5 stars - she got 1.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LostInZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel HerzogsPark

Property: Hotel HerzogsPark
Address: Beethovenstr. 6, 91074 Herzogenaurach, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Middle Franconia > Herzogenaurach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Herzogenaurach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel HerzogsPark 4.5*
Number of rooms: 75
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