The short version is that this is a 5 star property with 4 star service and 3 star maintenance. For a recently opened property (2-3 years old), this place is deteriorating fast. That is probably why they cannot command rates like the Sun n Sand. I have previously stayed at the Sun n Sand and that hotel is superior on service, breakfast spread and maintenance. However, there are positives- for the low rate, the room itself is spacious and well done. Do not expect everything to function, our door lock was broken (had to make do with the latch), there was no locker in the room, they brought one on demand but just kept it in the cupboard (I could lift it and move it easily, it was not fastened/bolted) and the towels were well worn out. Other than that, the room and sleep quality were quite good.
The staff gets an A grade for effort but the property is poorly maintained. The breakfast spread was not as luxurious as Sun n Sand but that was not an issue for us (we had two kids aged 1 and 3 and they gave us what we wanted). We had food ordered for dinner and it was fine. For a night's stay, this place is not bad but I would not be fooled by the tag of Luxurious meditation spa that you see them advertise. Never used the shuttle service since we had a car and driver but I believe that this service is fine. The staff tries their best to make up for the lack of maintenance but that cannot make up for poor upkeep and systems/processes.
- Official Description (provided by the hotel):
- St Laurn-The Spiritual Resort, our new five star resort recently opened at Shirdi. We thank you for your time & appreciate the interest evinced by you in our St Laurn-The Spiritual Resort, Shirdi, which is a very beautiful five star spiritual resort, close to SAI Temple & a sacred Neem Tree, believed to be Sai Baba’s favorite resting place, is located on the resort premises and completes the fusion of divinity, tranquility and relaxation that this destination resort aims to embody. We would be delighted to be of any service to you. ... more less
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