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“Overhyped”

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Neemrana Fort-Palace
Ranked #3 of 22 Hotels in Alwar
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Overhyped”
Reviewed March 8, 2012

We stayed in Neemrana in August 2009 for two nights. It is extremely difficult to get bookings for this resort as they are always full and we booked quite late so did not have options to choose from their rooms. The booking process is tedious as they did not give us the option of online payment and they want 100% advance at their booking office to confirm the booking! We rushed to pay them and wanted to see a picture of the room they gave us but they did not have a great picture. We stayed in Dahej Mahal, do not ever book this room as the wash room is tiny and this room has two tiny rooms with no view. The wash room had a strange smell and needs renovation. One chooses Neemrana for its old world charm however the wash rooms should be new and swanky as no one wants old, dull, drab, smelly wash rooms especially when they charge as much as any other hotel with great facilities. Quite a disappointment for the amount we paid. The interiors of our room were average, nothing close to what Neemrana website showcases. This room’s pictures are not on the website. The fort and palace does look beautiful when you arrive and is a romantic place but is not a great option if you are traveling with kids. Our room was on the first floor and very far from the dining rooms/areas. This is an old fort so the stairs have huge steps and we traveled with our 2.5 years old daughter. It was difficult for her to climb the stairs.
Overall, we had an average experience, probably our expectations were very high as it is always full and quite sought after.

Positives
• The dinner venue which had the fort as a backdrop was very romantic and beautiful
• The Rajasthani folk dance organized on our first night was nice
• The fort palace is quite beautiful; the entrance is interesting though a long walk to the reception
• Staff is helpful

Negatives
• Average fare for breakfast
• Is not great value for money
• Our room was quite a disappointment (read the review)
• Booking process needs to be better
• Wash room had a smell. They need to be renovated. Does not have modern fittings and fixtures which one expects from well known chains like Neemarana. We have stayed in three different Neemrana hotels and washrooms at all properties are bad and old.

Room Tip: Choose the room well in advance so that you have options and do check with other travelers if the wa...
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  • Stayed April 2011, traveled with family
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Helpful?
3 Thank RSagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (524)
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English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 8, 2012

I arrived at 16.00 and left the following day at 08.00am for a flight.
The visual effect is stuning and the layout quirky, in daylight. After finding limited facilities in my room, no wardrobe, I went for tea and cake on the terrace. Yes nice.
After a shower in the evening I was guided to the impressive evening show. The quirky layout is fun in daylight, but without much in the way of signs it is irritating at night.
Breakfast is from 8am to 10am. to early for an onward flight. I arranged for 7.30am but this was ignored and was given a cup of tea, a banana and a slice of toast at 7.45. Not good enough.
The short stay guess can give this one a miss.

Angus Keith. Edinburgh.

Room Tip: One closer to the airpot if you have an onward flight.
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  • Stayed March 2012, traveled solo
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Helpful?
6 Thank Angus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, April 2, 2012
Dear Guest,

Thank you for your review about Neemrana Fort Palace. We are sorry to learn that you did not find all at Neemrana to your satisfaction. We are writing to apologize and to offer an explanation.

Since Neemrana opened its doors to guests, we have been working on a very different hospitality model which revives ruined or unused heritage architectural structures. There are 3 Duplex Deluxe Suites, 10 Deluxe Suites, 3 Grand Suites, 2 Duplex Suites, 6 Suites, 10 Small Suites, 4 Grand Rooms, 21 Rooms, and 1 Tent to choose from. These vary in terms of their décor, size, and price. The room descriptions on our website help guests choose a room according to their duration of stay and budget.

Neemrana also tries to employ as many local people, who are often not educated. We put them through a training programme and then try to empower them to run our local heritage with pride. Please do accept our sincere apologies for the inconvenience caused to you during your early check-out. We assure you that the staff has been thoroughly briefed and given the adequate training and support so that incidents like this do not occur in the future.

It is our endeavour to constantly improve and it is feedback such as yours which helps us do so. We do hope that you will give us a chance to serve you again.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DELHI
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 29, 2012

we stayed@ neemrana fort for one night to celeberate our tenth wedding annv. and it was a memorable stay.The fort has very relaxing atmosphere and beautifull veiws.the buffet dinner was great and worth the price.Rooms are good we stayed in Hari Villas costing around rs 6,700/_ and had a small terrace.
i found the new wing close to the heated pool (which was under maintanence) was very good
would definately recomend it to all and best part was it is just about two-three hours from delhi.

Room Tip: new wing is great!!!
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  • Stayed February 2012, traveled as a couple
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Helpful?
4 Thank GAUTAMDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, March 4, 2012
Dear Guest,

Thank you very much for your motivating feedback about Neemrana Fort-Palace. We are pleased to learn that you thoroughly enjoyed celebrating your wedding anniversary at Neemrana. Your feedback is heartwarming for the entire Neemrana family that strives hard to put new life into an unused and ruined building.

We have conveyed your compliments to the team at Neemrana Fort-Palace and look forward to serving you at our 25 properties across India!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 26, 2012

I must admit I was expecting more from this Fort - Palace experience - especially on what I was paying. Maybe it was my mind set before arriving? Don't get me wrong it was a lovely 1 night stay and the actual fort (building) is amazing and reeks great history. The pools are lovely and there is a huge amount of open areas to just sit and take in the fort and the amazing vistas. My room was OK but it really is a luck of the draw as to what you get - mine was right next to reception and it was noisey and I felt it lacked privacy. It was very well furnished with items from the relevant period in time. The staff we OK but they did not seem to engage the guests. Very few smiles and often the simplest request (like changing money) was met with a "not possible". The food was OK (not fab) and during my stay the dinner was a buffet option only. It was OK but not great however I am not a "buffet guy". I had the wonderful priveledge of staying at the Samode Palace just 30 to 40 kms out of Jaipur and maybe they set the bar so high then any future palace/fort stay was going to be a bit of a let down. Anyway for the sheer experience of staying at this grand old fort I would suggest it but my reccommendation would be to keep it to one night. It is about 3 hours out of Delhi on the road to Jaipur so very convenient for most travellers.

Room Tip: Dont get the room next to reception!
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  • Stayed February 2012, traveled as a couple
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Helpful?
4 Thank Geeman63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, March 4, 2012
Dear Guest,

Thank you for your review about Neemrana Fort Palace. It is guests like you who continue to reinforce our belief in our philosophy of putting new life into an unused and ruined building.

As you are aware, Neemrana has been working on a very different hospitality model which revives ruined or unused heritage architectural structures. We are extremely sorry for the inconvenience caused during your stay at the Fort. We highly recommend booking a room in the Uncha bagh wing for your next visit as it is more isolated and private than the old wing.

Neemrana also tries to employ as many local people, who are often not educated. We put them through a training programme and then try to empower them to run our local heritage with pride. We are sorry to learn that the service did not match up to your expectations. Your feedback has been communicated to the concerned personnel, and we assure you that you will notice a difference during your next visit. It is our endeavour to constantly improve our standards of service and we thank you for sharing your feedback with us.

At the Neemrana Fort-Palace, broadly, we serve a North-Indian Rajasthani cuisine with a few Continental or Oriental dishes at random to suit a range of tastes and palates, South Indian, French, Italian, and Chinese dishes are also often added to enrich the range of buffet spreads. Should you desire to taste a special dish or have a particular preference, you can certainly make a request at the previous meal, and the chefs will try and please you during your next visit.

We thank you for your valuable feedback and look forward to serving you again soon.

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2012

Went there for a weekend,and although the 'privacy' part was excellent,but the staff behaviour was not good enough. There was just nobody to attend to the rooms unless notified,the phones to 'Reception' were dead (considering the long walk to the Recetion from the 'rooms',it's a big issue). The dinner was nothing exceptional (was expecting more of a Rajasthani touch to the whole set-up,but proved otherwise). It's good for people to visit on Saturdays,as the 'services' that day are pretty good(including the food),but otherwise,an OK place.
There are absolutely no 'markings' when approaching the Fort,i mean we did encounter a couple of posts initially,but the major 'lane' has got absolutely no Indication,so do ask people on the way,otherwise you'l end-up over-shooting the place easily.

  • Stayed February 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Esmee2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, February 27, 2012
Dear Guest,

Thank you very much for your review about Neemrana Fort Palace. We are sorry to learn that you did not find all at Neemrana Fort-Palace to your satisfaction. We are writing to apologize and to offer an explanation.

With respect to your feedback about the road signs, unfortunately hotels are not allowed to put any boards by the Highway authorities as this is considered publicity! They actually remove them! To ensure the comfort and convenience of our guests, a road map with driving directions is sent along with the booking confirmation.

It is distressing to learn that you were unable to get in touch with the reception. We are extremely sorry about the inconvenience caused and assure you that the necessary and corrective action has been taken so that incidents like this do not occur in the future. Please do accept our sincere apologies.

At the Neemrana Fort-Palace, broadly, we serve a North-Indian Rajasthani cuisine with a few Continental or Oriental dishes at random to suit a range of tastes and palates. South Indian, French, Italian, Chinese and Thai dishes are also often added to enrich the range of buffet spreads. Should you desire to taste a special dish or have a particular preference, you can certainly make a request at the previous meal, and the chefs will try and please you during your next visit.

As you have mentioned, Saturdays do stand out as we have a special cultural performance organized by The Neemrana Music Foundation followed by a gala dinner. Nevertheless your feedback regarding the service levels has been communicated to the hotel team.

We thank you for your patronage and look forward to serving you again soon!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level Contributor
128 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed February 18, 2012

We went for lunch and to see the fort. It was great. The fort was great. The management of hotel has retained and maintained the fort and it's heritage. The new additions to the palace has also retained style. The food was great.

The people were very nice and polite. The pathways and access to different sections of hotel gave a feel of moving within a palace.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank PGSubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, February 27, 2012
Dear Guest,

Thank you very much for your review about Neemrana Fort Palace. We are pleased to learn that you had a pleasurable lunch experience and enjoyed the ambience of the Uncha Bagh wing. Your compliments have been conveyed to the hotel team.

It is guests like you who continue to reinforce our belief in our philosophy of putting new life into an unused and ruined building. We thank you for your patronage and look forward to serving you again soon!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 16, 2012

Neemrana Fort is amazing! Spectacular views and exceptional service , I would recommend all to visit. Very good for weekends/short trips. The Fort has been tastefully decorated and the staff makes the stay worthwhile.
The food menu is decided on a daily basis and covers international cuisine to accommodate all tastes! They are very thoughtful and provide wonderful and flawless ambience. This experience is one that would be remembered forever! Truly amazing! Incredible India !

Room Tip: The Neemrana Fort website is amazing to find out about all the rooms.
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  • Stayed February 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank MandiraShastri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Manager at Neemrana Fort-Palace, responded to this review, February 24, 2012
Dear Ma’am,

Thank you very much for your motivating review about Neemrana Fort Palace. Your feedback is heart-warming for the entire Neemrana family, for it is guests like you who continue to reinforce our belief in our philosophy of putting new life into an unused and ruined building.

We have conveyed your encouraging feedback to the hotel team who look forward to welcoming you back soon!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neemrana Fort-Palace

Property: Neemrana Fort-Palace
Address: Village Neemrana, Alwar 301705, India
Location: India > Rajasthan > Alwar District > Alwar
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Alwar
#3 Spa Hotel in Alwar
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Neemrana Fort-Palace 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Over the last three decades, the ‘Neemrana’ of the stunningly restored 15th century Fort-Palace, has come to mean many things. For architects it is a unique example of utter waste turned into a 14-tiered marvel with palace wings, courts and stepped gardens, felicitated with national and international awards. For guests, it means discovering over five centuries of history experienced with modern comforts. Only 100 kms from Delhi, just off the main highway NH8 to Jaipur, Neemrana Fort-Palace is a favourite site for celebrations, feasts, conferences, a quiet retreat for yoga and relaxation or India’s first site where you can indulge in five thrilling zip-line tracks that literally fly you in the sky. Built since 1464 CE, on a plateau of the two billion year old Aravalli ranges, this 14-tiered property sprawls across 10 green hectares / 25 acres. For guests, this offers 72 rooms / suites, 3 conference halls (Jazam, Qanat & Kasturi), hanging gardens, arched pavilions and balconies. The upper levels of the northern wing of the Fort-Palace can now be accessed from the car park by a 110 feet high lift which leads by the Saat Bagh to a second box lift. This architectural wonder can now also be enjoyed by the elderly and the less-abled who can be shown the upper parts carried on a palanquin chair by four able men ! Neemrana Fort-Palace has two spectacular pools that lean out to the sun. The upper pool is heated in the winter months to take the enjoyment of sunsets to another level. An intimate play area for young toddlers & the adjacent Neemrana eco-farm have been added recently so that you consume healthy organic food. Try our Maha Burj gold-platter thali for Rajasthani cuisine, or the buffet with a variety of cuisines that suits many palates. Wander the 2.4 hectares/6 acres of Palace with a self-guided multimedia tour. Ride a camel/camel cart or a vintage car. Walk out to the 16th century step well which descends 7 floors into the earth. Feel a new Indian high. To have you here is to share our life’s vision of how ruins can revitalise a whole region. Neemrana not only strive to revive and restore the heritage structure but it also generates jobs and economic opportunities hiring and consuming locally. It is no wonder that Neemrana has been listed in the 100 things you must do on the planet Earth before its time for you to leave it ! But when this list was made, only one Neemrana existed – now there are 23 ! ... more   less 
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Also Known As:
Neemrana Fort-Palace Hotel Alwar
Neemrana Fort Palace Rajasthan
Neemrana Fort-Palace Alwar, India - Rajasthan

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