I have booked a premium room through Cleartrip.com. In the details mentioned it would have a mini fridge, fruit basket amd tea / coffee maker. As the hotel is having a 24hrs check in and check out policy i have asked then for an early check in time of 7.30am. When i reached there all the hotel rooms are occupied and the hotel is having only one premium room that too occupied for next 2 days.. After repeated request a room was allocated which do not have the facility mentioned in the booking portal. On inquiring the manager told he is arranging the things. Till late evening i only got the tea/coffee maker.
I extended my stay next day also. i asked them to clean my room, but it was not done. In the late afternoon the house keeping staff came and cleaned.
While doing the billing also mistakes were done and over charged me.More
- Free Wifi
- Free Parking