To be fair we’ll start with the good comments, but there are some areas for improvement and features that we didn’t like that we’ll be detailed below as well.
Above all, George was extremely welcoming and helpful. He got out of his way to make us happy and to make our stay enjoyable. Dinner, cooked by Helen, was the best we’ve eaten in Crete (but also the most expensive one). Atmosphere at dinner was great with excellent music selection, very relaxing setup by the pool, nice view, and beautiful cutlery. The hotel grounds and the pool area were clean and maintained. We welcomed the exercise opportunity and didn’t mind the steep climb on the way to our room. The village (5 minutes walk), with its amazing number of restaurants and shops, was a treat (especially in the evening). Also, for us, being away from the crowd at the town below by the sea was a plus (could be considered a minus to others, though).
We don’t count the fact that the hotel was a little hard to find as a minus. After all we managed to find it eventually and we found out too late the good driving instructions on the hotel’s web site …
We understand that this is a family run hotel. We also know that this is not an easy time for Greece and its people. So, with mixed feelings we say that overall we were disappointed with this hotel and we would hesitate recommending it to others.
We expected a luxury hotel – as posted and promised on the hotel’s web site, and as expected from the quoted price (which we were asked to pay in full in advanced). However, the room we were shown upon arrival was no more than a shoe box (as far as possible from being ‘luxury’). Although booked as ‘Garden View’ room, It’s ‘terrace’ was not overlooking any garden (unless you stood tall and tried hard to view the pool area down below). We expressed our disappointed and (not before we were told that this was already an upgrade from what we’ve reserved…) were upgraded to the supposedly “Deluxe suite”. It was better, no doubt, but could not be considered a luxury room either.
The Deluxe suite had a nice balcony but its inside was very basic. It included a small kitchen with almost nothing, not even the minimum little supply of coffee/tea/sugar which is considered standard even at non-luxury hotels. The bathroom was crowded (although the suite was very spacious) with poor quality towels and – as we discovered later – hot shower only as weather permitted (i.e. not in the morning, in October). The furniture summed up to a sofa (with no coffee table), a dressing table with chair and a mirror, and a king size bed at the gallery along with a small TV (that we didn’t bother to turn on) and two bed-side tables. The floor was bare, as well as the walls (not a single picture). The bed mattresses was way too firm for me (husband liked it, though). The window at the gallery level was covered with a nice looking curtain that unfortunately did not block the light in the morning and forced early wake up (a bit of a problem when coffee is not available in the room and the bar/breakfast opens at 9am).
Breakfast was also not the highlight of the place. Some fresh bread served with a piece of cheese, and one slice of ham. A scrambled egg (one!) served on a big plate with a sliver of tomato decorated with rosemary leaves (this caused a few laughs), and yogurt served with fresh fruits and honey (very tasty if you like yogurt). We left very early the following morning to catch a flight and were not offered a boxed breakfast, but were not disappointed about it or about missing breakfast.
We were also a bit surprised when we returned to the room at 2 pm (after going sightseeing in the area) to find that the room has not been serviced (not yet been serviced – according to George).
It could be that the more expensive rooms in this hotel are better. We haven’t seen them. It could also be the standard in this area of Crete and possibly this is relatively a good hotel for the area, but certainly not a luxury hotel even though the price is not cheap. We stayed in a more enjoyable hotel (in another area of Crete) for less. So did some of our friends who recently visited Crete as well.
Sorry. But we will not return.
- Official Description (provided by the hotel):
- If anything truly defines Creta Blue Suites, it is the value we attach to lasting memories. Building upon our experience as travellers for many years and as hoteliers for the last 8 years, has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local and we see people who visit us as guests that are walking into our home. Genuine hospitality is achieved when engaging service and personal attention to detail to elevate each stay into a cherished memory. The little nuances in the quality of service unmistakably measure the intelligence of the hotelier and truthfully state the value of his spirituality. Because serving is, above all, loving, and one thing we are proud for ourselves is that we DO love serving our guests.We have always been ready to listen to our guests, anticipating their needs and interpreting their desires. Your stay at our hotel is our opportunity to show you Crete the way our island should be experienced - through the eyes of a local family.Welcome to Crete ... more less
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- Also Known As:
- Creta Blue Hotel Koutouloufari
- Hotel Creta Blue
- Creta Blue Suites Koutouloufari, Crete