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“Not a luxury hotel (despite the price)”
Review of Creta Blue Suites

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Creta Blue Suites
Ranked #3 of 13 Hotels in Koutouloufari
Certificate of Excellence
Jerusalem, Israel
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Not a luxury hotel (despite the price)”
Reviewed October 11, 2012

To be fair we’ll start with the good comments, but there are some areas for improvement and features that we didn’t like that we’ll be detailed below as well.
Above all, George was extremely welcoming and helpful. He got out of his way to make us happy and to make our stay enjoyable. Dinner, cooked by Helen, was the best we’ve eaten in Crete (but also the most expensive one). Atmosphere at dinner was great with excellent music selection, very relaxing setup by the pool, nice view, and beautiful cutlery. The hotel grounds and the pool area were clean and maintained. We welcomed the exercise opportunity and didn’t mind the steep climb on the way to our room. The village (5 minutes walk), with its amazing number of restaurants and shops, was a treat (especially in the evening). Also, for us, being away from the crowd at the town below by the sea was a plus (could be considered a minus to others, though).
We don’t count the fact that the hotel was a little hard to find as a minus. After all we managed to find it eventually and we found out too late the good driving instructions on the hotel’s web site …
We understand that this is a family run hotel. We also know that this is not an easy time for Greece and its people. So, with mixed feelings we say that overall we were disappointed with this hotel and we would hesitate recommending it to others.
We expected a luxury hotel – as posted and promised on the hotel’s web site, and as expected from the quoted price (which we were asked to pay in full in advanced). However, the room we were shown upon arrival was no more than a shoe box (as far as possible from being ‘luxury’). Although booked as ‘Garden View’ room, It’s ‘terrace’ was not overlooking any garden (unless you stood tall and tried hard to view the pool area down below). We expressed our disappointed and (not before we were told that this was already an upgrade from what we’ve reserved…) were upgraded to the supposedly “Deluxe suite”. It was better, no doubt, but could not be considered a luxury room either.
The Deluxe suite had a nice balcony but its inside was very basic. It included a small kitchen with almost nothing, not even the minimum little supply of coffee/tea/sugar which is considered standard even at non-luxury hotels. The bathroom was crowded (although the suite was very spacious) with poor quality towels and – as we discovered later – hot shower only as weather permitted (i.e. not in the morning, in October). The furniture summed up to a sofa (with no coffee table), a dressing table with chair and a mirror, and a king size bed at the gallery along with a small TV (that we didn’t bother to turn on) and two bed-side tables. The floor was bare, as well as the walls (not a single picture). The bed mattresses was way too firm for me (husband liked it, though). The window at the gallery level was covered with a nice looking curtain that unfortunately did not block the light in the morning and forced early wake up (a bit of a problem when coffee is not available in the room and the bar/breakfast opens at 9am).
Breakfast was also not the highlight of the place. Some fresh bread served with a piece of cheese, and one slice of ham. A scrambled egg (one!) served on a big plate with a sliver of tomato decorated with rosemary leaves (this caused a few laughs), and yogurt served with fresh fruits and honey (very tasty if you like yogurt). We left very early the following morning to catch a flight and were not offered a boxed breakfast, but were not disappointed about it or about missing breakfast.
We were also a bit surprised when we returned to the room at 2 pm (after going sightseeing in the area) to find that the room has not been serviced (not yet been serviced – according to George).
It could be that the more expensive rooms in this hotel are better. We haven’t seen them. It could also be the standard in this area of Crete and possibly this is relatively a good hotel for the area, but certainly not a luxury hotel even though the price is not cheap. We stayed in a more enjoyable hotel (in another area of Crete) for less. So did some of our friends who recently visited Crete as well.
Sorry. But we will not return.

Room Tip: Read the details on the hotel's web page very carefully
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  • Stayed October 2012, traveled as a couple
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Helpful?
9 Thank AJAelxander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiosCrete, Owner at Creta Blue Suites, responded to this review, October 12, 2012
Dear Valuable Guests,
Thank you for sharing your experience with us. Unfortunately it is not possible to have all our guests pleased although that we have done everything we could in your case but i think that i should state a few things out to avoid misunderstandings for the future guests.
First of all i would like to inform you once more that the website that you booked your short stay with us (2 days) had completely false advertising about us regarding the room descriptions and i have already contacted them in order to correct the misleading information. That and only that created a completely different image of who we really are (please check the end of this respond or the first page of our official website). You also mentioned that we promise luxury and i can reassure you that we do have luxurious rooms however you booked through a third party website that we have only two or three reservation every year and you have probably paid for a luxury room but only reserved our basic one. I am afraid that we do not have any responsibility at all when it comes down for pricing on third party websites as we do not control them and let me also reassure you that we did not get paid what you paid. If you would have a closer look on our website you would be able to book a luxury room with the same amount of money you have paid for the basic room. Further than that if you were only looking for luxury you should have gone for a 5 star hotel and not for 4 stars at least that is what everyone does when is looking only for luxury. However if you want a luxurious room you really have to pay for it and in all occasions you pay three digits and not two as you had! Let me have my opinion stated as i have traveled all around the world and only stayed in 5 star resorts as i always like to get ideas from the leaders on the market.
When you arrived and we took you to the room you have booked you expressed your disappointment and immediately you were upgraded to one of our Deluxe rooms (maisonette) with a panoramic sea view from its balcony even from your bed and when i asked you if you were happy you informed me that you were. I have to say that in the nine years that i run this hotel is the first time i get a complaint from someone that preferred Garden view instead of sea view and i will let the others judge from the pictures. You mention about the size of the TV which was bought this year and is 22 inches LED i am just wondering in the others hotels you stayed in Crete they had larger ones? I just wish i could take pictures and post them here on this forum about how your room looked like so everyone could judge.
Regarding your comments about the absence of coffee in the room or tea this is something that we will work it out and we will provide that to our guests from next season onwards as we do listen to our guests and their comments.
This year we have been praised from other guests about our breakfast quality and appearance. Let me remind you that you have booked for continental breakfast and you were served many more things than a classic continental breakfast around the world. Also what you were served was fresh and was made just for you and it was not standing in a buffet for two hours before eating it. As for the breakfast that you were not offered on the day of your departure when you left the hotel at 4am first of all you did not ask for something when i checked you out the previous night as i would have arranged it for you as i always do to the guests that depart very early in the morning. I am just wondering why you mention it in your review after what you said that you did not like our breakfast ( i wonder why.........).
I am glad that at least you have enjoyed dinner in our restaurant and also that you liked the atmosphere and the decoration despite as you describe it the 'most expensive dinner' ( as i served you i remember you had two starters two main courses and a bottle of expensive red wine that costs 23 euros and paid 68 euros). As Helen our chef likes to say good food is prepared only with the right and the freshest ingredients and not with frozen meats and vegetables or ready meals that you put on the microwave and serve it.

All in all i would like to say that for me the most important thing and why this place has been very successful since 2003 when we first opened is that i do not like to mislead guests. I cannot be held responsible for what all third party websites are advertising and how much they are selling our rooms for. There are a few of these websites that gives us full control of the descriptions and pricing but others do not. Obviously the one you used did not. That is why we have our official website and for that i am fully responsible. And in this case the room that you have booked does not exist in our website........
I would like to thank you for you comments good and bad and from these we will try and we will correct our mistakes and i hope that next time you book another hotel anywhere in the world to have a closer look on the official website of the hotel you are booking so the problem that occurred with us does not happen to you again. For me the most important thing is for our guests to have a good time and have an unforgettable holiday. I would like to close this respond with our philosophy that is on the first page of our website and truly defines who we are:

If anything truly defines Creta Blue Suites, it is the value we attach to lasting memories. Building upon our experience as travelers for many years and as hoteliers for the last 8 years, has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local and we see people who visit us as guests that are walking into our home. Genuine hospitality is achieved when engaging service and personal attention to detail to elevate each stay into a cherished memory. The little nuances in the quality of service unmistakably measure the intelligence of the hotelier and truthfully state the value of his spirituality. Because serving is, above all, loving, and one thing we are proud for ourselves is that we DO love serving our guests.

We have always been ready to listen to our guests, anticipating their needs and interpreting their desires. Your stay at our hotel is our opportunity to show you Crete the way our island should be experienced - through the eyes of a local family.

Have a lovely winter and wishing you all the best!

Georgios Roussakis
Hotel Manager/Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (134)
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English first
Nottingham, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 6, 2012

The hotel was idyllic, just the break we needed. From the moment George met us out the taxi we knew we were going to enjoy it. The bar/restaurant was gorgeous, lovely and clean, attentive staff, lovely views and great food cooked by Helene. Nothing was too much trouble for George, he even arranged some lovely fresh fish for us. Breakfast was good, we particularly enjoyed the greek yoghurt, honey and fresh fruit.
The pool area was immaculate, lovely and clean, comfortable sun loungers with cushions and an amazing infinity pool. What a view we had!
Our room was right at the top of the hotel, panoramic sea view and balcony.A lot of steps to walk up, but well worth it. Our room was in two levels, with a sitting area, kitchenette and bathroom downstairs and a big bright bedroom above, again with lovely views. Room service was very good.
George arranged a quad bike for us for the day, which was bought to our hotel and picked up from there. He was always friendly, happy to help and smiling.
If you want a bit of luxury, peace and quiet,fabulous views and amzing food, Creta Blue is the one for you.
BBQ nite was fab, again Helene's food was great. Tables were set out so we could chat to other guests. We didnt move til 1am!
Definetely worth a return visit.

Room Tip: Request a lower floor room if you have mobility problems. If not, go as high as you can!!
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank angiecoxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 6, 2012

Chose this family run hotel because of the look, size and great reviews and we were not disappointed. Our flight was diverted and we were very late into the night arriving but the driver George organised was waiting for us to take us to the hotel. Even though it was late George found time to speak to us via telephone and apologised for not being there to greet us. On arrival sandwiches were waiting for us in our room which were so welcomed. The setting was spectacular with mountains one side and panoramic sea views the other. The room was spotless with daily maid service and all staff were friendly and helpful. Delightful breakfast and my favourite was the wonderful greek yoghurt with fresh fruit and honey to which i am now addicted. The opportuity to eat dinner at the hotel should not be missed, every meal was well presented and very tasty. George was really helpful and advised us on any trips/walks we were planning. The pool was amazing and looks exactly as it does in the photographs. Literally 5 mins walk to Koutoufoularis unspoilt village with the friendliest people in the world with another 30 mins walk to the buzz of Hersonosis. Creta Blue is a great location, peaceful, beautiful and tranquil... a wonderful find... we will be back (it was my cousin's first time abroad at 64yrs and she is hooked!)... huge thanks to George and his lovely family keep doing what you are doing love the 'golden girls'x

  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank debs037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porthcawl
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 5, 2012

Cannot recommend this hotel enough. Very warm welcome from George and all the staff. Room spotless and daily maid service, and fresh towels good AC. Pool towels were supplied. Pool area fabulous and pool bar and restaurant excellent. (4 euros a pint) Breakfast was continental with a little extra, ending with greek yogurt with grapes and fruit drizzled with honey. We walked into the village every night about 5 mins. There was a myriad of restaurants and bars, our favourite was Galinis, but enjoyed Patrikos (don't have the rooster) and Emmanuels. Very reasonably priced. The hospitality on Crete is exeptional. As with previous reviews we shall be returning. One tip, get taxi transfers its about 25 mins from airport. The buses cannot get anywhere near the hotel as the roads are too narrow. Allyson & Julian

Room Tip: Ask for a room that is not on the ground floor
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccfc1927man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayfield, United Kingdom
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 2, 2012

We have stayed in Crete many times before but our experience at the Creta Blue Suites exceeded all of them and has to be the best of all. From the moment we arrived we were made to feel extemely welcome which meant that we started to relax immediately. George, his parents and all the staff are incredible; they certainly look after everyone well. The food is the best we have ever had and would recommend trying it at least once! Our only regret is that we didn't get the recipe for Helen's onion pie - it was amazing! We cannot wait to be able to return for another fabulous holiday.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2012

From the moment we arrived we knew it was going to be a great holiday. George was very welcoming and informative, anything that you needed wasn't too much trouble. George even organised us a quad bike for 3 days and organised us our taxi back to the airport. The infinity pool is to die for and you never had to fight for a sunbed. We had a room at the top of a steep hill which wasn't ideal but you got used to this. Lots of other guests were at the same opinion of us that they would return. Good cheap wine and lovely food cooked by Helen, the BBQ night was definitely worth going too with great food and company. Summing it all up , a great bunch of staff and excellent customer service. We will definitely be returning next year without any hesitation
Gary and Tracey. Date of stay 23rd September 2012

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traceyjaynewinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellow Springs, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2012

We had a wonderful stay! The view is as good as the unbelievable photos on the website. The staff offered what we later came to appreciate as Cretan hospitality, but with flair. George, as manager, was incredibly helpful to us in planning day trips. Each of our 4 excursions was very rewarding. The rooms are lovely and the food cooked by Helene was just great! Lingering over dinner on that lovely balcony was a memorable aspect of the trip. We enjoyed getting to know a couple of the other patrons, as everyone is kind of drawn in by the family hospitality of the place.

Room Tip: Tell George what you need - there are some stairs in some rooms.
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  • Stayed September 2012, traveled as a couple
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Helpful?
Thank springsgirl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Creta Blue Suites

Property: Creta Blue Suites
Address: Ipsilantou St, Koutouloufari, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos > Koutouloufari
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Koutouloufari
#3 Family Hotel in Koutouloufari
Price Range (Based on Average Rates): $
Hotel Class:4 star — Creta Blue Suites 4*
Number of rooms: 25
Official Description (provided by the hotel):
If anything truly defines Creta Blue Suites, it is the value we attach to lasting memories. Building upon our experience as travellers for many years and as hoteliers for the last 8 years, has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local and we see people who visit us as guests that are walking into our home. Genuine hospitality is achieved when engaging service and personal attention to detail to elevate each stay into a cherished memory. The little nuances in the quality of service unmistakably measure the intelligence of the hotelier and truthfully state the value of his spirituality. Because serving is, above all, loving, and one thing we are proud for ourselves is that we DO love serving our guests.We have always been ready to listen to our guests, anticipating their needs and interpreting their desires. Your stay at our hotel is our opportunity to show you Crete the way our island should be experienced - through the eyes of a local family.Welcome to Crete ... more   less 
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Also Known As:
Creta Blue Hotel Koutouloufari
Hotel Creta Blue
Creta Blue Suites Koutouloufari, Crete

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