I was stunned by the beautiful views of Kumarakom lake when I first arrived at Cocobay. The resort is beautiful to look at and is really tranquil, with a swimming pool surrounded by palm trees. There is also a charming punt boat which transports you from the main road to the resort. My stay was ruined though, by the overbearing, inflexible and frankly rude management. I was constantly being followed by staff flapping bills in my face for 100 or so rupees, for a drink I had ordered the day before. Surely this could have been added to the final bill when I checked out? Then as a final insult I found that the rate I had agreed with them had not been shown on my bill. When I disputed it they absolutely would not back down, even though the travel agent who had booked it argued the point with them over the phone. While we were stood in the office, another 3 families walked in to complain that they had been charged twice for their rooms. Another lady complained that she had been waiting 3 hours to check in. It is a real shame that they have let themselves down like this. Approach Cocobay with caution.
- Official Description (provided by the hotel):
- Cocobay Resort is located in Kumarakom, a backwater hamlet - the most sought after holiday destination in Kerala. Nestled amid swaying palms, the resort fronts the magnificence of the Vembanad Lake with its canals, streams and intricate network of waterways. The resort is accessible only by water and is embraced by the lake.Resort offers 22 air-conditioned suites, designed in typical Kerala architecture. Its ethnic ambiance blends with modern facilities like refrigerator, coffee/tea maker and designer bathrooms etc. Verandas have a splendid view of the lake where you can watch stunning sunsets. The resort is located 70 Kms from Cochin International Airport, 16 Kms from Kottayam Railway Station and 90 minutes by road from Cochin International Airport. ... more less
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- Also Known As:
- Cocobay Hotel Kumarakom
- Coco Bay Hotel
- Cocobay Resort Kumarakom, Kerala