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“Nice views, terrible management”
Review of Cocobay Resort

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Cocobay Resort
Ranked #14 of 26 Hotels in Kumarakom
London
1 review
“Nice views, terrible management”
Reviewed March 29, 2007

I was stunned by the beautiful views of Kumarakom lake when I first arrived at Cocobay. The resort is beautiful to look at and is really tranquil, with a swimming pool surrounded by palm trees. There is also a charming punt boat which transports you from the main road to the resort. My stay was ruined though, by the overbearing, inflexible and frankly rude management. I was constantly being followed by staff flapping bills in my face for 100 or so rupees, for a drink I had ordered the day before. Surely this could have been added to the final bill when I checked out? Then as a final insult I found that the rate I had agreed with them had not been shown on my bill. When I disputed it they absolutely would not back down, even though the travel agent who had booked it argued the point with them over the phone. While we were stood in the office, another 3 families walked in to complain that they had been charged twice for their rooms. Another lady complained that she had been waiting 3 hours to check in. It is a real shame that they have let themselves down like this. Approach Cocobay with caution.

  • Liked — Views
  • Disliked — Staff
  • Stayed March 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blinkety_bling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
hyderabad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2007

we went to coco bay after searching on the internet for a place to stay in kumarakom,and i should say we were not disappointed.
the place was very neat,very close to nature,and being a very fussy kind of person with regard to cleanliness,i am totally bowled over by this place.

the beds were very comfortable,the staff very friendly and the bedsheets are changed everyday .the towels they provided were clean,bathrooms were neat and spacious .

they arranged for massage and for boatride which we enjoyed very much.their swimming pool was neat. our only disappointment was with regard to food which was very bland.even on asking for something spicy,we were served bland dishes.their fish fry and peanut masala are the only ones which were good.

  • Liked — cleanliness
  • Disliked — food
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank neelimaduvvuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, India
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 23, 2007

We stayed there for 3 days on our honeymoon. We could see all the honeymoon couples around us. The reception was warm but the same warmth didn't continue through out our stay. The resort lacks a more professional management.
There aren't too many choices in food. And the quality was also below our expectation. We used to hop in to the nearest KTDC resort, Waterscape for any such indulgence.
The resort has a beautiful and large front so you get amble room to look at the beautiful Kumarakom Lake. And the rooms are comfortable.
Overall a nice experice but still leaves something to be desired.

Stayed February 2007
Helpful?
Thank vishala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Level 5 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 28, 2007

We stayed at Cocobay resort in Kumarakom (Kerala, India) for one night (Dec 8th 2006)
We had family suite two AC bedrooms and living room.
This is excellent facitility on the lake if you just want to relax.
See pictures. There is nothing else to do here unless you take boat cruises.
We had CAP plan which inclided breakfast and dinner. They do have good food too.

Overall we really enjoyed the pool and the place.
Beautiful sunset too...

Robert

Helpful?
1 Thank RobertZanzerkia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cocobay Resort

Property: Cocobay Resort
Address: Kumarakom North, Kumarakom 686566, India
Location: India > Kerala > Kottayam District > Kumarakom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Kumarakom
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cocobay Resort 3*
Number of rooms: 22
Official Description (provided by the hotel):
Cocobay Resort is located in Kumarakom, a backwater hamlet - the most sought after holiday destination in Kerala. Nestled amid swaying palms, the resort fronts the magnificence of the Vembanad Lake with its canals, streams and intricate network of waterways. The resort is accessible only by water and is embraced by the lake.Resort offers 22 air-conditioned suites, designed in typical Kerala architecture. Its ethnic ambiance blends with modern facilities like refrigerator, coffee/tea maker and designer bathrooms etc. Verandas have a splendid view of the lake where you can watch stunning sunsets. The resort is located 70 Kms from Cochin International Airport, 16 Kms from Kottayam Railway Station and 90 minutes by road from Cochin International Airport. ... more   less 
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Also Known As:
Cocobay Hotel Kumarakom
Coco Bay Hotel
Cocobay Resort Kumarakom, Kerala

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