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“Less than average!”
Review of Backwater Ripples

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Backwater Ripples
Ranked #10 of 26 Hotels in Kumarakom
Certificate of Excellence
Reviewed November 26, 2012 via mobile

We stayed in this hotel as part of a guided tour of Kerala. The information states a "luxury hotel with designer facilities and personalised service"? This may have been true many many years ago, but it not the case now! This was the last hotel on our tour which had been none stop, on arrival we were provided with keys (by the less the friendly receptionist) to a substandard room, even by three star standards!

The bathroom - loose sink, taps that only provided tepid water, if requiring cold water it stopped working. The shower was hanging off its rails and again only ever tepid water, the toilet only flushed occasionally! Tiles on walls and to the floor were broken, somewhat concerning was that they didn't look like they had been cleaned at all....

Bedroom - 2 star at best, garden view, a view of two trees and very little else. Beds were very hard, Mosquitos were prolific and the hotel makes no attempt to spray for them?

Food - based on the other hotels we stayed at, I would say food was very average, although there was a reasonable selection.

Swimming Pool - didn't look safe, to add to this some guests were clearing their throats/noses and spitting in the water....

Massage - my husband had a massage and was in considerable pain from it for a couple of days afterwards, avoid!

All in all we felt very trapped at this hotel with nothing to do and no where to relax, we counted down hours until we could leave! Had our stay been any longer we would have moved hotels..

There appear to be some reasonable hotels in the area, suggest using one of those, or a houseboat!

  • Stayed: November 2012
    • Value
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2  Thank Kyla64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 - 326 of 473 reviews

Reviewed November 22, 2012

Stayed in Backwater Ripples for 2 nights with my in-laws and had a good time. Rooms were clean, did not smell. We were 5 adults and 4 year old boy, stayed in garden view rooms, (as such a small garden with a slide, a swing and a go around for kids). Had carried my kids scooter and he enjoyed going around the resort on the same.
Things I like:
- location
- very well maintained resort
- ample space to sit and enjoy the lake view
- complimentary evening sunset boat ride everyday for all guests
- spa and Ayurveda center
- friendly staff

Things which could have been better:
- Check in, they declined my booking, even after both expedia and they had confirmed the same on the phone. Was a little shocker since I had made efforts to resolve this before I reached there. I had driven long distance to reach there to realize the issue. Though they later did accommodate us. (During my stay I saw couple of other guests at check in who had booked through other online websites having similar issues :) )
- Food: breakfast was good. Dinner options could have been more varied to include food that kids love. There were no pastas, pizzas or quick bites.
- No activities: Their site boasted of different water activities, none were available. Only a TT table and carom board.

Conclusion: 2 nights stay should be enough for a family :)

Room Tip: Garden view rooms are value for money. Though they are away from the lake and near staff quarters, I...
  • Stayed: November 2012, traveled with family
    • Value
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Thank ParthThaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

No doubt there are better resorts in Kumarkom, but we were touched by the way the staff, particularly the Operation Manger Mr. Soby Mathews helped us when our 9 yr old daughter fell sick.

As a resort it is quite good, on proper backwater and ideal for chill out where you can lesuirely watch the lake. They also offer a complimentary 1 hour sunset cruise (boat is ordinary). You can also do fishing - caught a small fish by the way.

Only thing which could be better is the buffet (Both breakfast & diner we had for 2 days)

Room Tip: Dont stay at ground floor of the cottages as lot of insects around the property.
  • Stayed: November 2012, traveled with family
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1  Thank Supratik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

The resort claims to be 4 – Star resort but lacks terribly in Customer Service & understanding as well as responsiveness to customer problems & feedback.

I, along with my family, visited the resort in October 2012. We had booked a lake view room, tariff for which was almost double of that of other rooms. As we entered the room, our “Lake View” was blocked by a canopy of a tree & virtually there was no lake view. We stayed for 3 nights & 4 days in the resort and in first 2 days we had weird & spooky experience in the room.
Every evening soap from the room used to go missing from the bathroom. We ignored it once, but when the incidence was repeated 3-4 times, we were really scared & brought the same to the resort staff’s notice. They were clueless on such incidence & had no explanation for the same.

To add to our agony, on 2nd night of our stay there was a sudden power cut only in our room at 2.30 am. This added to our discomfort further & the resort staff was pretty casual about the problem & they took 2 hours to restore power supply. The option of changing the room was never suggested by the resort staff but we had to command & demand for the same. Post this, our stay was relatively easier, however they had successfully managed to spoil 2 days of our 4 days of vacation.

The restaurant of the resort is far below average. They have no variety in their Buffet & almost 60% of the spread keeps repeating EVERYDAY. We had opted for a package which included breakfast & dinner. It was really boring to eat the same food again & again. Also the staff in the restaurant is not responsive enough, as we had to wait 10-15 mins before even water was served. The resort promises a barbeque, which was not seen even a single day of our 4 days stay, even when there were no rains.

Overall the staff of the resort cannot understand English & if you are not from Kerala & staying in this resort, you will face a big communication problem.

To summarize, I would like to state that this resort is a big rip-off & you will feel cheated, as there is absolute no value for money.

Room Tip: Please choose this resort only as LAST OPTION.
  • Stayed: October 2012, traveled with family
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7  Thank Holidayreviewer1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

This hotel was recommended by Make My Trip.The welcome by the staff was quite pleasant. We were enthralled by the complimentary Back Water Sunset Cruise followed by a cultural programme of kathakali dance which was really entertaining especially for the kids. The biggest plus of this hotel is that it is situated on the Vembanadu lake. My only regret was that i should have planned for at least a couple of days stay instead of one day. The only scope for improvement for this hotel would be to have reasonable prices for food and beverages.

  • Stayed: October 2012, traveled with family
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Thank Beheras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

I had booked the hotel through my travel agent in Mumbai. The trip to Kumarakom was not too long and we arrived at the resort by evening from Munnar. The check in process was quick and we were guided to our room.The Hotel was situated on the lagoon with a great infinity pool from where you could watch the houseboats go by. It was a little way out of the village and there didn't seem too much to do in the surrounding area but this was an ideal place to start a holiday and relax .

Stayed: October 2012, traveled with family
Thank morganstanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

We had done a booking for Backwater Ripples through Expedia one month in advance for 2 rooms. 3 days before our trip we called the hotel and found out that they did not book our rooms at all and neither informed Expedia or us. Our whole family trip was about to be wasted and we had to find another hotel in the area.

  • Stayed: October 2012, traveled with family
    • Value
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1  Thank Himanshu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Backwater Ripples

Address: Kumarakom PO, Kumarakom 686563, India
Location: India > Kerala > Kottayam District > Kumarakom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kumarakom
#6 Luxury Hotel in Kumarakom
#7 Family Hotel in Kumarakom
Price Range: $84 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Backwater Ripples 4*
Number of rooms: 34
Official Description (provided by the hotel):
Backwater Ripples offers 34 luxury independent cottages in a variety of styles to cater various requirements. The accommodation is spacious, private and superbly appointed with state of the art designer amenities and personalized services. The resort has wide range of facilities to make sure a comfort and memorable stay in our resort. ... more   less 
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Also Known As:
Backwater Ripples Hotel Kumarakom
Backwater Ripples Hotel Kottayam
Backwater Ripples Kottayam
Backwater Ripples Kumarakom, Kerala

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