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“Watch out for your personal belongings!!!”
Review of Rixos Sungate

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Rixos Sungate
Ranked #3 of 64 Hotels in Beldibi
Reviewed October 15, 2012

I waited for more than one month before writing this review, hoping I would receive a reply to our repeated emails to the management. Seeing the indifference of the management to our mails, I decided that I should let everyone know our unpleasant experience in the hotel.

We went to this hotel at the begining of September, we were a group of 8 adults and 4 children. The hotel is very beautiful and the scenary is wonderful. Maybe because the beauty of the hotel attracts tourists, they don't think is necessary to invest in guest relations.

During our last evening, while we were out having dinner, some of our personal belongings were stolen from our (locked) room: laptop, camera, wallet, mobile phone. The police was of course allerted, but they could not do anything because the video cameras were placed to far to record anything visible. In a nutshell, we requested to hotel in in repeaded e-mails that we are covered for our personal losses, and nobody gave us a positive answer. We only received one call from the hotel, asking if we have any news on the robbery (!!!!). Although our personal losses cannot be estimated, because we are talking about personal memories recorded on the video camera or personal data on the computer, we know for fact that the liability insurance of the hotel for the damages on their tourist should cover at least the money of our losses (without mentioning our personal unquantifiable losses). However, as already mentioned, nobody ever answered our mails.

Apart from the above, we had some other experiences, let's say, where we expected staff to be more helpful and guest oriented. It was not compulsory for them, but in a five star hotel, you expect to be treated like a king.

One of them was the birthday celebration for one of the persons in our group. We kindly asked for a small birthday cake to be brought to us in the restaurant and some champaign. We were told that this was not possible, with not explanation. As a comparison, we were in other resorts in Antalya (Susesi in Belek), and we received a birthday card and a bottle of champaign in the room (without even asking for it).

And the last, but not the least, we went parasailing in the last day, but, since the recording of our parasail was not ready when we left, we kindly asked them to send us the dvd by post (or e-mail us the recording). We received this weird e-mail from an employee, where they told us the transport cost is 80 USD!!! and that we should wire the money to the personal account of that employee's spouse, before they sent the dvd. We provided alternative solutions, but it seems they were not good enough for them, since they haven't replied ever since...

As a conclusion, beautiful resort, but their care for the guests is inexistent!

Stayed: September 2012, traveled with family
18  Thank MihaiCB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Halkla İlişkiler Müdürü at Rixos Sungate, responded to this reviewResponded March 11, 2016

Dear Guest;

As Rixos Sungate Family ,we wish you to have a great summer!

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 - 609 of 3,530 reviews

Reviewed October 11, 2012

We (me and my wife) spent here an excellent and relaxing week in May. The weather was not really perfect for sunbathing but in cloudy days we found a lot of interesting activities to do around here (except for one day that we spend in Antalya city, the rest of the days we spent them all in this resort).
We had a nice room on 8th floor with Jacuzzi and a large balcony (unfortunately the view from the balcony was not how we expected because is was situated on the "roof" of the first 7 floors, so after balcony it was about 2-3 meters of gravel, then the view). That was the "price" to pay for the Jacuzzi, but was OK for us.
The room - very large and very clean - looked like a 5 stars room (that includes everything, from the digital safe box to the TV with more that 3 Turkish channels to the daily free refill on minibar). The bathroom also was a bit glamorous (all the details were perfect finishing with the Jacuzzi in the end of the bathroom).
The food (in the main restaurant) was great (maybe the deserts can be improved through a larger variety - when I was there they all had the same taste, different color). The food was various enough so you cannot get bored in 1 week. Still, one evening we tried one "a la carte" restaurant (they have about 10 such restaurants, we tried the Mediterranean one) and it was excellent (everything from the service, atmosphere, to the food, including desert). Definitely worth the extra tax they are asking for the "a la carte" restaurant.
Having in mind the main restaurant (with meals included in the price), the "a la carte" restaurants (small tax to pay) and considering the various snacks they are offering between meals, I can say I felt I'm in a gourmand paradise for that week.
Except for the food, we enjoyed the fresh juices during the day and the cocktails in the evening. I did not tried the spa, is seemed a bit pricey.
We also enjoyed the bowling games (tax to pay) or the free stuff from archery to the cinema and to the night party on the beach. And, of course, the aqua park (which definitely worth mentioned among the first).
Overall it was an interesting experience for us (we are not the type of couple that stays in one place during a holiday, we are the active kind, and this was an experiment), lot of relaxation, food and even romanticism (considering the Jacuzzi or the long evening/night walks through the resort, after diner). Maybe, some day (when we feel we want to be lazy again for a week) we'll return here.

  • Stayed: May 2012, traveled as a couple
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2  Thank Bogdan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Konuk İlişkileri Müdürü at Rixos Sungate, responded to this reviewResponded March 10, 2016


Dear Guest;

As Rixos Sungate Family ,we wish you to have a great summer!

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

Sorry to say, but this is not a 5 star hotel. First of all, the cleanliness was an issue during our stay, most of all in the main restaurant. At times it was just disgusting with all sort of spills all over - on the floor, on the chairs, on tablecloth etc. Second big issue was service - slow, not reliable, not friendly.
And then there is a lot of small details where the Rixos failed to deliver what you'd expect from a 5 star hotel.
Just one example of many - our son had it's 5th birthday during our stay. May wife went to the guest relations and ask them whether they can provide some sort of decoration and they said - of course, don't worry, we know about it, we have it in our system, we'll bring a cake and greetings etc. Unfortunately, none of this happened so around 8pm I called the guest relations just to tell them how disappointed we were. At 10pm when children went already in bed a guy came with small cake, he just handed it to me without any explanation and left.
And I could carry on, there was just too many small things like this when Rixos confirmed again and again that they don't care.
On a positive side - nice swimming pools; nice baby beach; plenty of sunbeds everywhere, whether you look for a lively or quiet place you'll always find one; huge aquapark; a-la-carte restaurants were fine; free wi-fi.
However there are much better hotels near Antalya and I wouldn't go to Rixos Sungate again.

  • Stayed: September 2012, traveled with family
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2  Thank Kamil_Simona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Halkla İlişkiler Müdürü at Rixos Sungate, responded to this reviewResponded March 10, 2016

Dear Guest;

As Rixos Sungate Family ,we wish you to have a great summer!

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

First of all, this was a business trip. For myself I wouldn't choose an all-in resort as a holiday destination.
Having said that, I have to admit I was pleasantly surprised.
The Sungate is a big complex with lots of facilities, and smiling people.
The food was very good, and I had enough to choose from to keep it interesting.
One tip: if you like your alcoholic beverages...eeuhm...alcoholic, order an Efes or ask a double shot of rum in your caipirinha. It is an all inclusive, so they try very hard not to make you completely drunk within the hour of your arrival (and right they are!).

The service is very good an always with a smile.
It is a nice surprise to find someone behind the reception that speaks Turkish, English, French and even Spanish!

Thanks Sungate hotel for taking care of me.

And many thanks to you to :-)
Jan

  • Stayed: October 2012, traveled on business
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Thank Jandelepeleire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Konuk İlişkileri Müdürü at Rixos Sungate, responded to this reviewResponded February 2, 2017

Dear Guest,

Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel.
The goal of Rixos Sungate is make our guests more comfortable during their visit and we believe we met and exceed your expectations.
We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We would like to indicate forwarding your feedbacks to our relevant departments immediately.
We look forward to welcoming you back to our hotel in the future.

Best Regards

Rixos Sungate Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

I've been to several all inclusive resorts in the past, but this one is far better than any other I've ever stayed at.

Before you book, you must realize that the clientele is largely from Russia or Ex Soviet Republics. From many years of living in that part of the world, I have found that these people expect the best for their holidays, and are willing to pay to get this. It's been my experience that if you want to find the best resorts in the world, find out where the Russians go!!! The remainder are from Iran, Turkey and EU (mostly France/Germany).

The complex is massive, several times larger than any other resort in the area. Still, the grounds were quite beautiful and well maintained and the hotel does offer shuttles to get from place to place, which was convienient when going for dinner at the seafoood restaurant on the other side of the marina.

The room was fine....a great view of the sea, but nothing really more. Only negative thing was the glass cabinet with the items to buy. It wasn't classy.

We got a cabana tent on the pier, which was wonderful, but very difficult. You need to go and take a spot early, 6-7 AM, as all were taken soon after. We then returned back at 9AM and spent the day. Unfortunately, some people saved their spots, and never returned.

Several days it reach 41-43'C (110-113'F), and the only relief was in the shade of the pools. Again, you must get a chair early as spots disappear by 9-10AM. We even took a break from the heat by catching a movie in the movie theater!

Food was great and there are many restaurants. It got a little hectic at times getting a clean table in the main restaurants as the staff was overwhelmed, but this is expected during the high season. Their are some restaurants that you must pay extra, such as the seafood one, and you must book your dinner in advance.

The staff were quite professional........from the bartenders to the senoir customer relation manager. They were more than helpful when it came to answering questions. Best I've ever seen! While almost all speak English, the majority also are fluent in Russian, German or French.

Every night there were shows by the stage. New acts every day and they were great! Need to arrive early to get a table.

Lastly, there really is nothing to see outside the gate. The shops outside are just selling overpriced trinkets. Not worth the time to go see.

Very satified of my stay!

  • Stayed: July 2012, traveled as a couple
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3  Thank misterclancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeliha S, Guest Relations Manager at Rixos Sungate, responded to this reviewResponded October 7, 2012

Dear guests,

We would like to thank you for such comprehensive feedback that you have put on TripAdvisor with magnificent depictions. All of syllables that you have writen are so appreciated by Rixos Sungate Team. Because each of us endeavor to grant convenience for as long as possible to our distinguished guests.

Please accept our gratefulness for being so observant to our hotel. Owing to such guests as you, Rixos Sungate is inspiring to be itself more and more accomplished. We are so overjoyed that we could create you holiday pleasurable and leave fond memories.

Rixos Sungate is looking forward to welcome you at an early date!

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012 via mobile

Returned August 2012 with children 15 and 9 after a super holiday last year. Brits still in a minority(259 out of 3000 guests the week we were there!) which might matter to some but not us. We had an amazing 2 bed 2 bath seaview grand suite, thank you Rixos.

Improvements on last year are opening of Pino restaurant in Summer, turn down service and more a la carte restaurants for Thomas Cook guests.

Big problem this year is service at Lotus Bar. The staff do not manage the queues at all and even when not busy you can wait 20 minutes. I put up with this until last day when I was on a tight schedule to pack. They have no system other than to serve those who shout loudest and do not catch your eye. I complained to Guest Relations who were wonderful but then I had to wait 15 minutes for the bar manager to repeat the story who was very defensive and asked me to go and point out who had not served me. Don't think so!!!! Just sort it. Reading reviews where people have tipped hundreds of dollars for service the cynic in me thinks it may be a deliberate ploy to get you to tip massively.

Is the pool bar under the same management? These guys manage queues and give good service, big thank you to Ahmet.

We really enjoy this hotel as it suits all our family's wishes for a holiday and we would return, if I thought they would sort out service issues.

  • Stayed: August 2012
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1  Thank KJAJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Konuk İlişkileri Müdürü at Rixos Sungate, responded to this reviewResponded March 10, 2016

Dear Guest;

As Rixos Sungate Family ,we wish you to have a great summer!

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

my family and i want to rexos Sungate hotel last october. it was superb. every thing was perfect. the rooms were super clean the staff were friendly ,the shows were marvelous. overall it was a luxury hotel which we enjoyed staying at.
the food was extra ordinary. the pools were fantastic ...
rexos Sungate !thank you so much for making such a good holiday for me and my family

  • Stayed: October 2011, traveled with family
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Thank sara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos S, Konuk İlişkileri Müdürü at Rixos Sungate, responded to this reviewResponded March 10, 2016

Dear Guest;

As Rixos Sungate Family ,we wish you to have a great summer!

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Sungate

Address: Goynuk Mah. Baskomutan Ataturk Cad. No:153-1/1, Beldibi, Kemer 07980, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer > Beldibi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Beldibi
#2 Top resorts Hotel in Beldibi
#2 Romantic Hotel in Beldibi
#3 On the Beach Hotel in Beldibi
#5 Family Hotel in Beldibi
#6 Best Value Hotel in Beldibi
Price Range: $104 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Sungate 5*
Number of rooms: 1094
Official Description (provided by the hotel):
REDICOVER RIXOS SUNGATE. Rixos Sungate has welcomed the 2011 summer with a brand new face, working in conjunction with 4 construction firms and 2 highly respected architects throughout the winter period to renovate its rooms and public areas to create new projects to satisfy its guests. Rixos Sungate is once again prepared to create a holiday experience that is above expectations. The brand new 8 Grand Deluxe Villas are located at our VIP area, at 241m2 and with 3 bedrooms, kitchen, brand new interior design, private pool and exclusive guest services, Rixos Sungate has incorporated luxury and comfort whilst being both private and discreet. The VIP section has its own garden, private pool and entrance, along with the Siesta Bar and Supreme VIP Restaurant. Our 12 brand new Villa Executive Gardens have the distinction of being the only villas overlooking the sea with private terrace, pool and access to the Aegean Restaurant; we are proud to offer VIP services to our guests. All our rooms will have LCD for our guests enjoyment and Wi-Fi will be available so that the world is a click away. To take full advantage of the pleasures of the beach and sun, we have designed and built 2 brand new piers for our guests. ... more   less 
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Also Known As:
Sungate Port Royal Hotel
Sungate Port Royal Beldibi
Sungate Hotel
Rixos Sungate Antalya Province/Beldibi, Turkey

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