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“Nice hotel - pity about the management”

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Nouvel Hotel du Commerce
Ranked #2 of 8 Hotels in Castellane
Certificate of Excellence
Melbourne
Level Contributor
149 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Nice hotel - pity about the management”
Reviewed October 31, 2012

The lady manager in this hotel is the French equivalent of Basil Fawlty of the Fawlty Towers TV series. Guests are an annoyance to her busy day. Even a simple request such as asking for the WI-FI code results in being told "come back later I am very busy". The reason they were busy is because they were reduced to a skeleton staff and were decommisioning the hotel for the end of the seaspn. We were there on 2nd October and closurer date was to be mid November. Lights were turned off resulting in most of the lounge and ground floor area being in darkness, the dining room was closed, and most of the ourdoor furniture had been stacked inside. As frequent travellers to Europe we are well aware that in some resort areas hotels close at the end of a season. But, this was more than 6 weeks prior to the official closing date and there was still guests in the hotel. A request for a recommendation for dinner brought the following response "just read all the menus and make your own choice".

  • Stayed October 2012, traveled as a couple
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Thank wengenbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2012

This hotel has been recently renovated to a very high standard. I would not hesitate to stay here again. Our room was at the back Of the hotel and overlooked the swimming pool, which was beautiful. The rooms were very clean and comfortable. Castellane itself is an idyllic village in the mountains, ideal for walkers. There is a traditional market once a week on a Saturday which is definitely worth a visit. It is also worth climbing up the rock behind the hotel for some fantastic views.

Room Tip: We requested a room with a balcony which overlooked the swimming pool and the rock. I would recomme...
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  • Stayed August 2012, traveled with friends
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Helpful?
Thank Mandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 24, 2012

We stumbled across this hotel while driving across France and we were so happy to find it! We had an amazing view from our room and the atmosphere of the hotel is very homely. The river is a couple of minutes walk away so we had a wonderful Alpine swim and the drive down the gorge was fantastic. We would definitely go back to the Verdon Gorge and to this hotel.

  • Stayed July 2012, traveled as a couple
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Helpful?
Thank leilawalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 13, 2012

I stayed here with my husband, his parents and our twelve-year-old daughter for one night in July 2012. We were doing a full road trip loop of the Gorges du Verdon and decided we needed to break it up -- which was very much the right choice. My ILs had a lovely room with two beds and a bathroom for 120 euros per night INCLUDING breakfast (none of the hotels in Castellane seem to give a choice of staying without at this time of year) and we had a very nice room as well with a large king-size bed and a twin for 150 euros per night INCLUDING breakfast. Bathrooms were spacious and clean. The hotel is very nicely-decorated, the new pool small-ish but very welcome on a hot day and the buffet breakfast was very good.

Reception closes from noon until 3 so please be aware of this if you arrive any earlier.

As for the town itself, we found it rather disappointing. It reminded us very much of "backpacker/adventure" towns all over the world with every restaurant pretty much a carbon copy of the next. If you're planning on hiking, canoeing, etc, though, this would be the place to arrange things.

And to be fair, we were unable to try the hotel's restaurant as it was closed the night we were there.

  • Stayed July 2012, traveled with family
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Helpful?
Thank jrbb0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
193 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 4, 2012

Amazing location surrounded by Verdon area so mountains and a handful of beautiful lakes, great helpul, informative staff. Super friendly people everywhere. Decent rooms with proper bathroom, free wifi with codes from the helpdesk. Hotel has pool, restaurants and a handful of great advantages. Supermarket located across hotel from the back entrance, with a handful of restaurants that serve pretty late into the night (La Taverne is amazing, great food, extensive menu, good prices, excellent customer service). I would HIGHLY recommend this idyllic getaway for vacationists, couples, friends, families, everyone really. I love Castellane and this hotel has contributed to the superior experience I've had there.

  • Stayed July 2012, traveled as a couple
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Helpful?
Thank joliefolie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 22, 2012

In a fantastic location this is a fantastic place to stay.

It looks as though some areas have been sympathetically updated including a new external sunbathing and pool area.

We were travelling by motorbike so a secure car park was an additional bonus.

Our room was spacious with a view of the church on the rock. The only negative was the view overlooks a camping/motorhome area which had music noise throughout the night. This could have been a one off.

  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank YorkshireCooperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorking
Level Contributor
207 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed June 25, 2012

This hotel exceeded our expectations. Very nice communal areas, stylishly decorated, a lovely outdoor terrace for drinks, a barman with a very dry sense of humour, and what will be an extremely nice pool area when completed - they were nearly there when we visited. The rooms were a decent size and very comfortable. Plenty of safe parking which is always important to us when touring in our sports cars. We were a day too early for the restaurant to be open so ate in the village - the pizza place opposite the hotel we visited was ok, no more, so I hope the restaurant in the hotel will be good when open. A fantastic position for exploring the Gorge du Verdon area and I would stay there again with no hesitation.

  • Stayed June 2012, traveled with friends
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Helpful?
Thank PlummyDorking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nouvel Hotel du Commerce

Property: Nouvel Hotel du Commerce
Address: Place Marcel Sauvaire, 04120 Castellane, France
Location: France > Provence-Alpes-Cote d'Azur > Alpes-de-Haute-Provence > Castellane
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Castellane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nouvel Hotel du Commerce 3*
Number of rooms: 31
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Also Known As:
Nouvel Hotel Castellane

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