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“stay away from this place” 1 of 5 bubbles
Review of Las Cumbres Hotel & Water Park

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Las Cumbres Hotel & Water Park
Ranked #1 of 1 Hotels in Las Cumbres
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“stay away from this place”
1 of 5 bubbles Reviewed March 18, 2013

My husband choose the avalon because was to be a romantic place with the green forest view , never mind romantic, we couldn't even step on the balcony because was full on junk.
Place is too far from everything, downtown, the malls, the place is old and smells bad,
We had breakfast included and the first day we went down about 8:30, food was already gone
so we asked and the attendant looked at her watch like saying...you're late, so she had to go into the kitchen and order more food.
Place is so outdated and unkept, they advertise wi-fi but it only worked for one day, they kept telling us that they had a problem with internet, one guy @ the front desk lended us a temp.access.we stay there 3 days and couldn't wait to get out, we had a car and driving through that town was scary. we don't know how they stay in buss.because we were the only ones on the entire 7th. floor.
The weekends the pool is packed and you can see the way Panamenians leave garbage everywhere and because they're understaffed it takes days to clean up, you walk around the pool and you see diapers and bottles left on the floor. (part of the package I guess)
I'm very critical about the way panamenians treat their garbage, they leave it behind for someone else to pick it up. they should be proud of their beautiful country and should take care of it for future generations.
There were no glasses to have a drink in the room, so we asked and they send us to the bar to borrow 2, we asked why no glasses they told us that they get stolen, we got one tiny shampoo and one bar of soap for the 3 days we stayed.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank LizToron2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    4
    24
    12
    21
    23
See reviews for
31
23
4
10
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
usa
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed February 15, 2013

Place is too far from everything, downtown, the malls, the canal. Get a cab is difficult and kind of dangerous because you have to get one on a freeway. People at the hotel wont call one for you, I had to grab my own bags, nobody went to pick us up to the airport (we paid for it). the place smells so bad, food is terrible, rooms are so old and one night while me and my babies were sleeping a man opened the door of our room with his own key that was given by the recpetion... yes the recpetion gave him the wrong room. the next day when we went to the main desk I just got a "ooops" by the manager. they even tried to charge me extra at the end (they made a mistake)

Room Tip: Stay away from this hotel
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank kikiribooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Las Cumbres hotels

Stony Plain, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 24, 2012

I tend to ignore traveler reviews because of course expectations vary from person to person,BUT, the majority of reviews I've read were correct. Huge room..Yes! Comfortable bed..Yes! No Hot water.. correct! The whole hotel had a terrible musty smell to it...the majority of this hotel is closed down. We took a tour of the different floors and found bare wires, rooms packed with old, dirty furniture, filthy hallways, not to mention poor or almost no lighting. I don't believe this hotel is up to code and if in Canada, would be shut down immediately. 2 king size beds per room for a couple??? Perhaps some of this money could be allocated to cleaning up the joint! The pictures on the website are at least 40 years old. I based our decision to stay here because it looked so nice. Wrong!! Only 2 staff members spoke a bit of English and they were quite helpful. On the upside, the food was good and inexpensive in comparison to Canada. If you are ordering a taxi, make sure you have one arranged at least 2 hours in advance. We waited for 2 1/2 hours at the hotel for a taxi. Very frustrating! Ask for an English speaking driver otherwise you can sure get taken for a ride! Do your homework before you leave home...I know I will next time! Highly overpriced.. I think they are scrambling to stay open.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank JIAStonyPlain_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 16, 2012

When I walked into our room I was dumbfounded at the shear size!! You could have fit 20 queen size beds in there. It had great furniture and and updated and very clean bathroom. The wifi worked great (but you had to go out in the hall) The beds and linens were clean and I got very good sleep.

On the weekends they have a waterpark, I was there during the week, but went down to look at it, and it was also immense especially because it was a hotel, not a waterpark. They had caged animals(which I am not fond of) but one of the monkeys would give you high fives. They have another secluded outdoor pool on the 4th floor.

Their food service was very slow by American standards so have lots of time to spend in the restaurant. The people at the front desk were nice enough. This was part of a package deal so I'm not exactly sure how much the rooms were to tell you if it was a good value but something equivalent in the US would probably cost $175 a night.

I saw many beautiful birds during my stay of 4 days and the drive to the airport is approximately 45 minutes. For how many rooms there were at that hotel it seemed like they maybe had 10% filled in July, it was empty...

Room Tip: Don't get a room near the staircase or elevators :)
See more room tips
  • Stayed July 2012, traveled with friends
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed August 5, 2012

Perhaps the hotel can't help the fact that it's in the middle of no where. A taxi ride into Panama will cost you US$30 each way, the city airport is 30 minutes away and the Internatinal Aiport a solid 45 minutes. We stayed there for one night in July which was low season. The hotel almost seemed shut down. The internet was "down", the slides were not working, the pool was dirty, the elevators/ hallway to the pool was dirty. The place does not look like the pictures. The room was huge and it had two king size beds which was nice but there was NO hot water! To top it all off, we paid way to much for the one night. Unless you're with a travel group and have transportation into Panama, there's no reason for a non resident to stay here.

  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bf900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
Level Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed June 28, 2012

We found this on the airline web site. I had some trouble finding this location and since we rented a car we had to get our own directions. The rate was what was quoted, we got a buffet breakfast every day and we ate at the hotel every night. My wife thought the food and selection was very good. The food prices were very modest. Many hotels have much higher meal prices. Even the gift shop prices were below store prices for identical items.
The room was huge. Two queen size beds, corner room with balcony on each side, glass sliders/doors, large bath/shower. The furniture was recent and in good condition. Everything was very clean and well maintained.
The only problems we had were that there were no neighborhood places to eat. If you wanted to eat away from the hotel you had to drive quite a ways. Also, the hotel does have a sweet smell due to their efforts to cover up a moist (damp) smell. This was in the hallways and not very noticeable in the room. In spite of this we would have no problem staying there again.
The service was good and they were very friendly. Not everyone speaks English, and our Spanish was very poor but we got along very well.
Once you find your way around you can get there quickly by using the Corr. Norte. The street maps are so poor that we discovered it after our third day. This is a toll road but is is very fast. Going to the Canal was no problem.
We didn't use the taxi's but most people, including the locals, do and we have read that the rates are very reasonable.

  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank porterjames2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed May 9, 2012

This hotel is primarily for locals for a weekend getaway. The hotel was musty so much that it smelled like chemicals. The pool had a broken pumb, so they drained it daily and filled. There is a trashy water park connect. This hotel is falling apart - concrete, garden beds are dead etc. This is in the middle of no where. The food is horrible, in fact I used the vending machine to eat. We bought beer from the bar to sit by the pool, and on the second day they did not have the brand in stock. In fact the place is on it's last legs. Not worth the long cab ride to save money.

  • Stayed January 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Cumbres Hotel & Water Park

Property: Las Cumbres Hotel & Water Park
Address: Via Transitsmica (via Boyd Roosevelt) | Milla 11, Las Cumbres, Panama City, Panama (Formerly Avalon Grand Panama)
Location: Panama > Panama Province > Panama City > Las Cumbres
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Las Cumbres
Price Range (Based on Average Rates): $
Hotel Class:3 star — Las Cumbres Hotel & Water Park 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Avalon Grand Panama Hotel Las Cumbres
Avalon Grand Panama Las Cumbres
Las Cumbres Hotel & Water Park Panama/Panama City

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