this is a lovely old building and we were booked in for 2 nights. now for the but, we only stayed 1 night and then checked out and went elsewhere. when we arrived, at about 6 pm, we went to our room opened the door, the room hadn't been made up from the night before. went down to complain and the second they tried had also not been made up. we agreed to take a bath and the room would be made up while we were out. there was very little hot water so we had a cool bath.