I booked this hotel through Ctrip after seeing the good reviews and pictures. Athough I read some of the reviews that stated customer service needed to be improved, I thought it wouldn't be much of a issue. I had came to Chenzhou to see my girlfriend and she stayed with me during my stay.
As I arrived at night, the hotel looked nice from the outside. However on first entering the hotel I noticed no one came to assist us with the luggage. After finishing check in, I remarked upon this and and they said the bellman stepped out and would be back. At the time, I didn't
I stayed at this hotel for 7 days in the deluxe room. I gradually began noticing how horrible this hotel was.
The housekeeping is the worst I have ever seen in any hotel. The maid would forget to stock certain things like slippers and bath amenities. I had to call each time for a couple days to get them to bring me new slippers. The first time I called, they initially refused it to me saying only a pair a day until I explained I was staying for several days. The maid also never vacummed the floor. I could tell because the food crumbs on the floor were there the entire duration of my stay.
Almost every time I called for service to my room, whether it was delivering slippers, asking for a bowl and chopsticks, etc was extremely slow. I had to call back a second time for each request or they would never come.
The smoking is obscene at this hotel. While it is China and smoking is everywhere, this was extreme. Many guests smoked in the elevator itself. While it was clearly labelled no smoking, they apparently didn't monitor the camera inside the elevator. Cigarette smoke even permeated into my room at night one time. When the maid finally showed up, she suggested opening the window. I said it was cold outside and absurd to suggest that. She then said she could spray the room with the bottle of air freshener she had. I balked at that because I knew the smell would be even more disgusting. I had no choice but to open the window for the night.
The room is poor. The outside of the window is so dirty due to not having been cleaned that it was nearly translucent. The bathroom was small and the bathtub hadn't been scrubbed in a while. The bathtub clogged up shortly afterward. One of the beams in the closet was broken. None of the electric sockets in the room acceped a three prong plug from the US. The hotel didn't have an adapter.
The amenities at this hotel is almost nonexistent. While it is advertised this hotel has a ping pong room, exercise room, and business center, I found out that these no longer exist. Instead there is a business conference room and foot massage.
The lobby is unheated and the public bathrooms on the ground floor were out of service throughout my entire stay. They directed us to the 2nd floor bathrooms. The toilets were squat toilets which is surprising for a supposedly 4 star hotel.
They block off the driveway in front of the hotel during most of the day so it was incredibly annoying to take a detour around it.
They also will not call a taxi for you if you need one. The front desk is unhelpful. When I asked for restaurant recommendations around Wuling Square, they said they didn't know and told me to search it myself.
By the 4th night, I had enough and wanted to switch to Xiongshen hotel and only stayed because it wasn't convenient for my girlfriend to go to work.
In some aspects even Hanting hotel better than this hotel. At least Hanting has consistent service and quality.
As to the surrounding of hotels, there are two supermarkets near the hotel. There are two bakeries and one KFC close to the hotel. But there is a dearth of restaurants around the hotel. There are a few small eateries around but no decent restaurants. You have to walk at least 10 minutes or take a taxi to get to those restaurants.
It can be incredibly hard to impossible to hail a taxi in the evening after 4 and only gets getter after 7pm.
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