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“Horrible, intrusive service at the Atrium”
Review of Atrium Hotel

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Atrium Hotel
Ranked #17 of 19 Hotels in Faridabad
India
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Horrible, intrusive service at the Atrium”
Reviewed July 4, 2007

I had the misfortune to spend around 10 days at the Atrium hotel while travelling on business. Really it was quite disappointing from start to finish.
I was given a room with a tiny window in a corner, facing out onto an active construction site that was active almost around the clock. Besides the noise, construction workers could look right into the room as soon as a the curtains were open which left me without natural light most of the time.
When I got to the room the shower didn't work, and it took them ages to fix, the toilet seat was broken, there was hair on the bedsheets, the carpets in the room were filthy and other small details in the room, glasses etc, were just not clean. I was never offered a new room.
The service ranged from being, in the best case, just very awkward, to in the worst case being extremely intrusive. In general it was always bad.
After a very disappointing meal in the restaurant I pointed out that the bill was incorrect (in my favour). Two times I was assured that it was fine. Two hours later I was called up in my room by someone who refused to speak english but managed to communicate that I needed to sign my bill. After a while he said he would come to my room. It was almost midnight and I had already gone to bed so I said absolutely not. Minutes later, despite my refusal, the person knocked on the door, barged in and forced me to sign a new restaurant bill to correct the mistake made hours ago. The difference was just a few rupies.
Laundry was returned at almost 11pm and was always incorrectly handled despite clear instructions.
I can't believe this hotel manages to market itself as international standard accomodation as it is so far below what can reasonably be expected that it is just not worth it at any price.

  • Liked — Nothing
  • Disliked — The service was awkward, intrusive - just horrible.
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank ExpatInIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 8, 2007

We stayed at the Atrium for three nights in April.

The service from check-in to check-out was excellent; all staff were helpful and friendly.

The entrance is grand, the communal areas are well decorated, and the rooms are comfortable. Power can be erratic at times, but this is to be expected in Delhi.

You will need transport if staying at this hotel, as it is a little out of town.

All in all a nice hotel, and I would stay here again.

  • Liked — Friendly staff
  • Disliked — N/A
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sirjamesp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atrium Hotel

Property: Atrium Hotel
Address: Surajkund Shooting Range Road | Unit of the Claridges Groups of Hotels and Resorts, Faridabad 121001, India
Location: India > Haryana > Faridabad District > Faridabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 19 Hotels in Faridabad
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atrium Hotel 4*
Number of rooms: 100
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