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“lovely spot” 5 of 5 bubbles
Review of Termas de Papallacta

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Termas de Papallacta
Ranked #1 of 1 Hotels in Papallacta
Certificate of Excellence
calgary
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“lovely spot”
5 of 5 bubbles Reviewed August 10, 2013

After a long day of travelling to get to Ecuador we went to Papallacta for a relaxing overnight visit. The spa services were really nice, but what a treat to have a selection of hot and cold pools right outside your room. In the evening the stars were visible and the next morning we woke up to a clear sky and great views of the glacier covered Antasana.

This was the only location in 6 weeks in Ecuador that did not include breakfast. A buffet was available and the food was okay. However, we had freshly caught trout for dinner the evening before and it was really good.

It is easy to catch a bus to and from Quito to Papallacta and once they let you off a truck/ taxi is available to take you up the hill to the hotel for $2. They aren't any sidewalks and the road is narrow, so the taxi is safer.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CalgaryTravelgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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727 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
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English first
Acton, Massachusetts
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

We also stayed here on a Gate1 tour - but arrived when it was already dark so didn't get to see much in the daylight. We suggested to Gate1 that they modify the tour to spend more time in some locations - this being one where we'd at least like to have arrived earlier in the afternoon.

Before dinner we walked over to the larger hot spring pools, but decided that it was easier to jump into the small pool just outside the door of the room after dinner. Our tour guide led an hour long hike in the morning starting at the edge of the property which was pretty neat.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, CA
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We stayed one night at this hotel on our Gate 1 tour. The room was small, but cozy, with a character. Someone with a taste for a posh hotel might like it, but we loved it.

We used the thermal pools, and liked it.

My daughter got altitude sickness next morning, and we asked the staff to call a doctor for us. He arrived promptly, gave her some oxygen, and a pill. The service was free, and provided by the hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tr128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delafield, Wisconsin
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

I wish that we could have spent more time at this hotel! The decor is very tasteful and unique! The hot springs were simply amazing!!! We enjoyed a massage at the spa as well... and, a wonderful fish dinner from the nearby fishery. The rooms were very cute and cozy... very spa like! And, the scenery was incredible... the only thing that wasn't great about this hotel was the breakfast buffet. Other than that, it was a very nice stay!

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank danyellekukuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed July 24, 2013

We stayed here 1 night while on a tour of Ecuador with Gate 1. It is an interesting place. The hot springs are right in front of the rooms, so you can walk out the door and hop in. They were clean and well kept. But the rooms were like staying in a cabin: the rooms were small, had old comforters on the beds, and had one portable heater for the room that wasn't sufficient to keep it warm. We were cold all night. We did use the spa services as well. The hot springs and Turkish bath was okay and we had a fairly nice massage. But again, the massage room and areas were cold and damp. It was good, but not great.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CaliforniaGirl040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Grande
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 14, 2013

The hotel, baths, and setting are absolutely gorgeous. On the other hand the customer service here is so terrible that it almost completely ruins the stay. Don't expect anyone to offer you any hospitality whatsoever, but do expect some attitude when you ask questions or have simple requests. It is freezing in the hotel and rooms. When we asked for someone to light a fire in the common area ( on a Saturday night), we were given the run around and ultimately no one did even though there was a whole stack of wood sitting right there. Most of the waiters are extremely rude and not attentive in the least. Prices for the food here are very high for the quality. After paying 150 for a room here, which is considerably high for the area, we simply asked if the buffet set up for breakfast was included. Not only was the answer a no, but the waiter laughed and walked away. Very poor service overall considering ecuadorians are normally great and friendly other places. I've been to Ecuador at least ten times and this is the only place that left me really unsatisfied!

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Michkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed July 13, 2013

After traveling in Ecuador for nearly three weeks, my friends and I decided to spend a few nights at Termas de Papallacta. The property, the buildings, the spa, the grounds and hot pools were all fantastic. The desk staff was unfriendly and not very helpful. The waiters ignored us most of the time. This was surprising because throughout the rest of Ecuador we found such warmth which felt really welcoming. It was very cold while we were there with people having to wear winter coats in the dining room. It was cold everywhere inside, except maybe the spa. This didn't make sense because of all the beautiful fireplaces they have, which were never lit. Our room was very cold. We wore our jackets to bed. We finally asked for a space heater which worked some of the time.
WE did enjoy our spa treatments, and some of the food was pretty good.
We will not be recommending this place to friends, and we will not be returning ourselves. Oh, one more thing, it is very loud and noisy a lot of the time. Large groups and families seem to frequent this resort. When we go to a spa we expect some serenity.
This is all way too bad, because the mountain setting, and the resort itself where stunning.

Room Tip: Ask for a room with a heater, and for a room that isn't attached to a room that could accommodat...
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  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank begoniaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Termas de Papallacta

Property: Termas de Papallacta
Address: Km 65 via Baeza, Papallacta 150753, Ecuador
Phone Number:
Location: Ecuador > Napo Province > Papallacta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Papallacta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Termas de Papallacta 3.5*
Number of rooms: 53
Official Description (provided by the hotel):
Termas de Papallacta is a Hot Springs SPA, Resort & Convention Center nestled in a majestic valley of the high Andes only 45 minutes driving distance, 31 miles (50 kilometers) from the new Quito Airport. We are located at Km 65 on the way to Baeza following the Interoceanic road. Our resort is on the "Cinnamon Trail", the same route that the Spanish conquistador Francisco de Orellana took in 1542 when he crossed the Andean mountain range searching for gold and other treasures, and which unexpectedly led him to discover the Amazon River. Papallacta is the doorway to the Ecuadorian Amazon region, despite being in the Ecuadorian Highlands at an altitude of 10.827 feet (3.300 meters) above sea level and of an average daytime temperature of 14°C (57°F). ... more   less 
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Also Known As:
Termas De Papallacta Hotel Quito
Termas De Papallacta Quito

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