Been here two years ago, because we attended my cousin's wedding. Our rooms down to the the service was great. But when we went back last weekend, we were so disappointed. Since the room we preferred was under renovation, we were booked to Amihan 115, good for 8 persons. It was a two floor accommodation, with kitchen facilities and dining area. As soon as we entered, we were greeted by a funny smell, gives you an impression that the place was not properly cleaned. We went upstairs and same smell. Our room fits 8 people but it lacks cabinets where we could place our things. There was a sala or receiving area on the 2nd flr but it was so bare that only a couch was there. Such a waste of space. Minus points also goes to the bathroom, its door lock isnt working, there are ants, and the sink had patches of dirt...and please, for an accommodation as huge as 8 guests, the resort should consider having 2 bathrooms!
Service should have been ok, but their room service line ISN'T WORKING! It keeps on ringing and nobody's answering. We had to use our cellphones to contact the front desk and housekeeping. We sent a text message for additional 2 towels, they replied, but no towels arrived, we had to do a follow up after 5 hours! Imagine. They were all courteous, but their lines suck. Really.
Outdoor amenities are ok, but there were too many people that we decided to just stay inside. The ff. day we went to Kamay Ni Hesus which is just right across the resort. Breakfast was good - ok this one's a plus. I commend their delicious and hearty breakfast.
All in all, this resort is promising, but please, improve the cleanliness of your rooms (we even encountered 2 flying cockroaches!!!), as well as your phone lines!!!!! Sorry but because of your defective phone lines, I can't give you a thumbs up for your service.
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- Also Known As:
- Batis Aramin Hotel Lucban