Firstly may we apologise to all you people who had taken the time to write a review with the negative comments that my husband and I just basically thought "as well as a lot of other people do" it can't be that bad - and if it was - so what - your holiday is what you make of it"" well - I am one of those people who doesn't use face book etc - but let me just say say that I really / really wish that we had taken more note of your comments. Honestly - if you choose to read this review or not - I will feel a lot better knowing that I had passed the following information on to you. If you are thinking of booking this hotel - then do look at other options first - where can we begin! Having arrived at Summer Dreams hotel in the early hours of Sunday morning 15.09.13, My husband and I were told that the hotel was fully booked and that there was no room available for us but they would try find us another hotel - on making phone calls one was found. We were then put in the back of a van (literally) and transferred to this hotel. No sorry or apologies whatsoever - just bye and we will let you know if a room becomes available, The Manager at the Hotel who took us in was so apologetic for our inconvenience, he himself really did make us feel welcome, over the next few days we built a great rapport with him and he told us confidentially that there were hotels in the area that deliberately overbooked rooms so that if they got cancellations - they could fill their rooms anyway with backups! - But - and I mean BUT!! if there are no cancellations and no rooms are spare - they pass the customer to one of the other hotels to fill their rooms. He told us the names of the hotels - one being " Happy days". The hotel we were put in was not one of these hotels but that they had received many calls as a last resort for stranded English holiday makers. To cut a long story short - the hotel who took us in - were fully booked from the Thursday and we had to find alternative accommodation - they contacted Summer Dreams Hotel each day but still no room available, on the Thursday morning when our room was needed, we sat in the reception area with our bags packed and were told from the Hotel reception that someone from Summer Dreams was coming to pick us up at 10am to take us there - at last - a room for us - um!! so we thought - they turned up at 12:10. On arrival we were told our room wasn't available but if we could hang around for a few hours they could try and sort one out - we were so angry and upset - we said no and that there must be something - the reception lady told us there was a holding room were we could stay for the time being and she took us to it - it was shockingly awful but what other choice did we have? - I can't begin to tell you how bad it was - we walked in the room and in total despair sat down - she said that we could have it for now - my husband said we could not be moved anymore and that we would stay here - we only had three days left anyway. She left us there and that was that - no curtains or anything, we hung up our beach towels at the window so we could get changed, we were on the ground floor with no balcony so totally exposed!! This day was a big wedding anniversary for us and we were so upset and extremely disappointed and felt very let down. Things went from bad to worse from here although the cleaning ladies left some flowers next to our anniversary cards which was kind of sweet - but that could not make amends to the nightmare we had had all week. Highlight of our holiday - meeting and spending time with such a great bunch of people from Liverpool. As far as the hotel go's - never ever ever again. J & G.
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- Also Known As:
- Summer Dream Tholos
- Hotel Summer Dream
- Summer Dream Rhodes
- Summer Dream Hotel Rhodes/Tholos, Greece