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“Fantastic holiday - one to remember!”
Review of Zafiris Hotel

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Zafiris Hotel
Ranked #20 of 39 Hotels in Sidari
Reviewed July 7, 2013

We chose to go to this hotel as it was all inclusive, had a kids club and had excellent reviews on Trip Advisor. We were not disappointed. We stayed for 1 week between 31/05/13 to 07/06/13. From the airport we had a fabulous drive through Corfu and saw the beautiful areas, but some of the hotels were no where near as lovely as Zafiris and the staff cannot do enough to help you, they are superb.

Our daughter is only 6 years of age and had never been abroad before this holiday, she loved it so much and the staff, who were so friendly made it great. Angela and Aliki are just so warm and friendly and work very hard for the hotel, very well done, our daughter adored you both.

The food has been criticised greatly by other recent guests which surprises me as the food area is stacked full of lots of choices, traditional Greek food as well as easy options for the children whose palate is a little blander in choice. We enjoyed the food very much and the restaurant manager, was very proud of his restaurant and kept a close eye on things to ensure everything was perfect for the guests.

The only criticism would be that the lounger cushions were left out overnight or during rain showers and therefore were soaking wet. There is not a lot more to criticise to be honest.

We had a beautifully appointed room with 2 bedrooms, one double and a twin room. We had a full size fridge which was great. Our cleaner was very nice and the rooms were extremely clean and the bathroom (yes, a bath and shower) was very clean indeed.

The entertainment staff were fabulous and very engaging. They wanted the holidaymakers to have great fun, which they did. They put on yoga, aqua-aerobics, water polo for the men, archery and lots more entertainment in the evening at the Saxophone Bar. Our daughter had so much fun here and had never stayed up so late! She loved the soft play area which is sufficiently out of the way if you do not have children.

The reception staff were friendly and Martin was very helpful, polite and engaging.

The pools were very clean. There is a childrens play area away from the pool. The monkey bars are a bit high off the ground for the children but they should be supervised by an adult up there.

There is also a lovely seating area away from the pool, overlooking the Canal D'amour. This had big sofas and was lovely.

Our favourite place, outside of the hotel, was heading towards the main area of Sidari, a small restaurant/snack bar called Jenni's, they do the most fantastic milk shakes which are gorgeous. We also loved the trip to old Peroulades where there is a beautiful view out to the other islands and a beautiful restaurant/bar area called 7th Heaven, it truly was and had swings and hammocks.

We loved it at Zafiris, well worth booking, you won't be sorry.

  • Stayed: June 2013, traveled with family
    • Value
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4  Thank Canick_126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 11, 2013

We would like to thank the author for their kind endorsement of our services.
We are of course pleased to see that as customers you had such a great holiday especially your daughter.

We very much hope that one day you return and come back to the Zafiris.

Again our thanks for your custom and thank you for choosing us for your holiday!

The Zafiris Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 - 542 of 792 reviews

Reviewed July 6, 2013

We didn't actually stay here for the duration of our holiday. We were up the road in Self Catering, but met some lovely people staying here, and ended up buying 4 days All Inclusive for an excellent price, it saved us a fortune as to eat out/drink each day runs quite expensive now, not just in Greece, but all over Europe.

We staggered our days, and thoroughly enjoyed our time there. Please remember this is a 2 star All Inclusive. For its rating, it exceeded our expectations. The food was great, something for everyone. The entertainment was a laugh, and they have a fab team there this year. Pool big and clean and a great sized pool for kids. The only suggestion I would make, and its not a negative, is more umberellas or shading near the kids pool. When my youngest got too hot we had to sit in the bar area to cool off. There are around 2 dozen sunbeds in this area, non with a brolly. Theres shade up and behind the bar, but as I had an older child, its not wise to move away from the pool when they are in it. You need shade in this area if you have a young one, as when she was tired I wasn't able to let her sleep on the sunbed as it was too hot.

The bar at night was great for the little ones, with an indoor soft play area, which was a god send for us as theres no facilities really for young children in Sidari. So glad we found this place as we would have struggled to keep my youngest entertained at night. All the bars in the town are really geared for teenagers, or people without kids, and the entertainment in them was not suitable for kids, and often not starting until 10.30pm, which is far too late.

I doubt I would return to Sidari, but if I did, I would look at the availability here. The staff were polite and friendly (much more approachable than where we were actually staying) and both my kids loved it here....

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Cleanliness
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1  Thank ally092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 7, 2013

Our thanks for your account of our service.

It is rewarding to see that you enjoyed your time in the hotel.
We very much hope to see you return one day.

Best regards
Zafiris Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

Yes ladies and gents you are reading correctly, I lost weight weight on holiday.

This is a bonus for the figure but not what usually happens to me on holiday, I like to eat and drink like the next man.

So where do I start, hands up if you like steamed pizza, anybody? No, I didn't think so.
Well get used to it because all the hot food is kept warm by a Bain-marie style system. This food then has a plastic lid over it which accumulates lots of water, so when you remove the lid lots of water falls on the food. All the food is soggy and warm..... ummm nice.
Yes Martin ( hotel manager ) you are going to say this is normal in hotels etc etc, but not for every dish it is not.

The drinks in the dining room.
No bottled water, all comes out of a dispenser pump. Coke is cola, either way too fizzy or flat and warm, thimble glasses, couple of mouthfuls, watch out for the eagle eyed restaurant manager. Orange juice was ok and apple juice was ok. No sparkling water.


Now for the biggy, TEA. Us brits like a nice cup or mug of tea in the morning, we can't function without our brew.
If there is one thing a hotel should get right when catering for the english is the cup of tea.
Well I didn't drink their tea, tiny cups, unknown tea, and scummy frothy water. The milk is, I think UHT semi skimmed. Coffee is out of a vending machine.

The lunches consisted of small salad selection and the usual steamed guess what it is today food. There was nice bread, butter. The desserts were a blob of jelly or a scoop of ice cream or
a small cake, have them all if you want, same most days.

Breakfasts were ok, egg, bacon, mushrooms, tomatoes, cereals, bread, Their sausages were cut in half and deep fried, yuck.
All meals were served on small plates.


If you sit at the far end of the restaurant you can see the hotel next door and people sunbathing when eating you breakfast. Also because it gets warm in the restaurant they have a massive fan on the wall blowing out air at quite a force and loud.

The restaurant is more like a canteen.

We ate out in the evening most nights. There are some nice tavernas at the bottom of the hill in the village. We found a nice taverna, its a bit of a walk but worth it. Walk down the hill of the hotel, turn right and walk for about 30 mins, you will walk past a couple of restaurants on the way. The restaurant you are looking for is called Bikolis taverna. You walking out of the hotel for 30 mins and get away from the hustle and bustle and have a nice chilled out greek meal.

Poolside snacks are cheese and ham toasties. Frappes are 1 euro, milkshakes are 2.50 euro.
2 drinks at a time, beer is served in tiny plastic cups if taken away, a glass if you sit at the bar.
Would of been nice to watch a sunset with a drink but the poolside bar is shut at 18.30.


I can't find on the First choice website a description of the hill you have to walk up and down if you want to go to the shops in the village. The hotel is on a hill.
The beach it says is 50m away but it is down some steep inclines.

Corfu seems a lovely place and nice people but the Zafiris is not good enough to return.
The food needs sorting out and the rooms are tired and dated.
Zafiris apartments has had its day, it needs some investment, they are going to start getting more lower rating scores I envisage.



The animation team were great. Demetri on the bar is a nice guy.


I think this is an honest review. When you stay at the Zafiris just remember my review and the things I said, oh just like on that tripadvisor review.

Just remember people if you have a problem report it, speak to the manager, speak to the rep, the english don't complain enough.

You worked hard for your holiday, you want value for your money.

Have a happy holiday.

Room Tip: Take some money to eat out in the evening a few times.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
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3  Thank Noisy081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 7, 2013

As always we thank the author for their feedback.

It is unfortunate that the writer did not perhaps highlight some of these concerns at the time of their holiday rather than wait to return to the UK.

It is beyond the remit of the hotel to respond to every point through Trip Advisor.
The hotel has now received the customer service score from First Choice from all passengers completing questionnaires on the returning aircraft. These scores are also used to calculate the
First Choice star rating shown on the webpage.

We are comfortable with our scores which indicate that the hotel compares well against 3 4 and 5 star hotels.

We continue to review what we do and how we do it which is reflected in the number of customers who return to the hotel every year.

We very much hope the customers next holiday meets, their personal expectations more closely.

With best regards
Team Zafiris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Just got back today from ROOM 302,will never go back unless vast improvements made. Very out dated inside. Shower sometimes hot,cold shower most days. One day we got back at night,room flooded ! Our phones are in safe of which we cant get to as reception closed at 2100hrs.No phones on sight,why not ? Got hold of someone after running around like flys. Water was turned off.Next day cook/plumber in spare time came to room after 10am to fix pipe. I went back to room at about 1230hrs pipes on floor with dirty towels on floor. Very poor. I have a young daughter with us she got of got hurt. I told owner about this,he said cleaner cleans up after workers,why ? Get plumber to clean his own mess,not hard work. What can I say about the owner ? He is a arrogant person,no respect for paying guests. Apart from the owner all the other staff are GREAT,manager.reception staff ect,keep up the good work. The hotel is in a beautiful place,just rooms lets it down. GET THE ROOMS UP TO DATE. At end of all this we still had a good time.

Room Tip: Do not use ROOM 302,or in that block
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  • Stayed: June 2013, traveled with family
    • Value
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4  Thank Alan063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 6, 2013

We would like to say thank you the author for their views. We note that despite this isolated event the guests had a good holiday and we appreciate the praise given to the staff.

The pipe under the sink burst at just before 01.00. The water was shut off and the room cleaned for the guests within 7 minutes. (This is confirmed by the time logs shown on staff phones) Both the owner of the hotel and one member of the entertainment team were on hand to resolve the issue with minimal delay.

The following morning the customer appeared dissatisfied that a member of staff from entertainment and the owner was trying to help the guests.

It was clarified to the customers that these were the people that were on hand to help the guest at 01.00 in the morning.

The normal working positions of the staff is not relevant only that the immediate issue was resolved quickly for the customer which is always our intention.

The owner understandably was upset that the motives of the staff, as well why certain staff were undertaking certain tasks and himself was being questioned when the only intention was to help the guests resolve the problem with the flooded bathroom in the early hours of the morning.

The reception does close at 21.00 – however the Saxaphone bar was open and the bar staff could have contacted other staff. To leave phones in the safe is a personal choice.

At check in we make it quick clear if guests require any items from their safe they should collect them before 21.00.

A 24 hour reception is not advertised in the brochure. The Saxaphone bar remains open until approximately 02.00 Hrs where staff on hand to assist as required. The reception can be opened at any time for an emergency case.

First Choice provide a 24 hour number which if required customers can "text" and he holiday line we call back.

As burst pipes are a relatively rare event it was necessary for maintenance to secure a part before repairs could take place.

Once the repairs were in place maintenance who had been called to attend to another issue asked the cleaner to clean the bathroom thoroughly for the guests including removing any items related to the repair.

The hotel apologies if the guests felt that the hotel were not acting in the customers best interests.

The amount of investment that the hotel can make is directly linked to the income it receives.
A refurbishment has been discussed with First Choice and as and when discussions are complete we will update the hotel as appropriate.

Again we thank the guests for their input and hope that their next holiday meets their requirements.

Team Zafiris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Hotel and rooms were very clean apart from ant infestation 2nd week and faulty air con unit which flooded apartment everytime it was used so after 2 nights we didn't bother. Also dont bother running a bath as this too will flood your apartment as the drains cannot cope with volume of water once you pull the plug out. Staff very pleasant esp reception and waitresses. Entertainment staff excellent and very hardworking. Food was a letdown. Varied dishes including Greek, Mexican, Italian unfortunately all cooked Greek style. Don't really cater for kids unless they like pizza or pasta. Evening bar was good but could get noisy so opening the pool bar in the evening too would give guests somewhere to have a quiet drink and relax and enjoy the beautiful sunsets. Pool is excellent with lots of activities available to keep you entertained. All inclusive ends at 11pm and then you have to pay for your drinks but you still only get served the local spirits which aren't as good as the proper stuff. Overall nice hotel but food let it down for us massively as we ended up eating out a few times which made this a very expensive holiday in the end. Sidari has plenty of bars and restaurants and shops that sell a variety of items including fake stuff if thats your thing. Corfu is a beautiful island so definitely recommend getting out and about.

Stayed: June 2013, traveled with family
1  Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 7, 2013

Thank you for taking the time to provide us with this review.

We are pleased to see a balanced account.
It would have been helpful if we could have had more feedback whilst you were on holiday as we feel immediate improvements could have been made where necessary which would have benefited your holiday.

Again our thanks for your time.
Zafiris Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We stayed in the Zafiris recently and while the hotel rooms and pool area was nice the food severely let the hotel down. After 2 days worth of the awful food we ended up eating out almost every lunch and dinner, therefore not getting any value out of our all inclusive bands. Its worth mentioning when eating out at night the restaurants were full of other guests from our hotel so we were in good company complaining about the food! I found the owner/manager rude but the other staff members extremely friendly. Personally I found the pool area very noisy with music blaring most of the day and we ended up spending quite a bit of time in a hotel down the road with a quieter pool area, I wouldn't stay again at the Zafiris, overall I think its poor value for money.

  • Stayed: June 2013, traveled with friends
    • Value
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1  Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 4, 2013

We would like to thank the author for expressing their views.

It is unclear from the guest’s narrative what exactly made the food awful.
Without further specific information it is difficult to provide a transparent response to this.

Our current May score from First Choice is 86 for food and 80 for food variety. We are ranked within the top position for all inclusive hotels on the island. Taking into account our star official rating we are more comfortable with this result.

It is doubtful based on our own record keeping and consumption levels in the hotel how nearby establishments were "full" of hotel guests. Of course we would be interested to in any statistical evidence that the guests can provide.

It is most unfortunate that the customers perceived the owner as being rude this was not the intention.

The owner was concerned for the welfare of the customers and was trying to help.
The owner offered the guests 2 drinks which is the same as a pint of liquid.
Understanding that the guest was pregnant the owner then took 2 additional drinks to their table so they did not have to stand in line.

Overall we feel that taking into account the guests spent several or more days exploring the nearby area they have not given the restaurant a fair assessment and the feedback provided is out of context.

We regret that the guests did not enjoy their experience and we trust that their next holiday will be a better experience for them

The Zafiris Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Stayed here from 14 June to 28 and would not return. The animation team were brilliant along with the waitresses and restaurant manager. These staff work tirelessly and where always cheerful, taking time to chat and be very friendly. We were a party of 6 and on arrival were given rooms 401, 402 and 301. room 301 was very damp although reception staff said this was humidity - it was not. The bed sheets were damp and as my husband and I suffer with asthma and use inhalers we soon got through one, so we complained. Stayed in this room for two nights and could not have slept there for another, even the pages in our books were damp and our clothes were also damp. We have been to corfu for 5 years and never experienced a damp problem but I think the air conditioning units need replacing. Then noticed a large crack across the patio door and so complained again. We were moved to room 502a which was so much better we jumped at the chance but in truth the room was just adequate. We were also infested with ants which we did not report and were pleased to be going home. The air conditioning unit in our new room left a puddle of water on the floor, I think the water outlet should be outside not inside the room. Met some really nice people which made the holiday. The pool bar should be open in the evening for those people unable to walk back and forth to the saxaphone bar. The general feel of the hotel is that it is in need of a complete refurbishment, everything is tired, old and needs replacing. From previous reviews it looks like a few years ago the place was buzzing but sadly no more. Neighbours in room 302 were also moved because of the damp problem also explained as humidity. Both room 301 and 302 were given a coat of paint to mask the smell of dampness. As all inclusive there should be free ice cream all day. Spirits should be served from 12 noon at the pool bar. The alcohol was of very poor quality.

Room Tip: Not the block behind kitchen, block 301 - 310
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank sueform
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZafirisHotel, Owner at Zafiris Hotel, responded to this reviewResponded July 3, 2013

The hotel would like to apologise that the holiday did not meet the customer’s expectations.
We respect the fact that all customers have the right to a view and to share that view.

We would also like to pass on our thanks to the author for the thanks expressed at the efforts of the staff to try and ensure guests have had an enjoyable holiday.
Humidity can be a difficult concept to explain to customers who may not be aware of its full impact.

It is not helped by the fact that in many cases customers do not ventilate their rooms after showering or in the morning after a nights rest. The impact of accumulated moisture cannot be underestimated. The current levels of air humidity have ranged over the period of the guests holiday from 85 - to 94. These are very high figures and can impact on the comfort of the customer as well as making the room feel clammy.

The air conditioning units were all serviced pre season and there is no immediate requirement to replace them.

The air conditioning units do have a water outlet to the outside. Issues arise from time to time when water condenses onto the drip tray inside the unit and overflows. We regularly check the drip trays and where reported again we are more than happy to address this. Issues can be compounded when the units are left running when guests are not inside the room and doors or windows are left open.

We are not aware of any infestation of ants. Ultimately this is a hot climate and very green which make for ideal conditions for ants. Every effort is made to control them. The grounds and buildings are regularly sprayed for ants. When these are reported the cleaning staff is provided with additional sprays for this purpose.

At the current time guests have expressed the wish to use the Saxophone Bar and not the pool bar of an evening. This remains under review.

There are around 35 reviews that relate to the hotel for the current season. Based on the content of these reviews we are comfortable with the feedback that we have been given by customers through Trip Advisor and First Choice.

We have been awarded a “standard of excellence” for 2 years running by Trip Advisor. We are also rated as more than satisfactory by the customer care results derived from customers who complete questionnaires on the return aircraft for First Choice.

301 and 302 were not given a coat of paint. 304 was given a service. This is something that we do where possible throughout the season to various rooms.
Ice cream and drinks. We follow what has been set out in the agreement between the hotel and First Choice.

Any revision of these arrangements may be discussed in the future. But changing the drinks availability and ice cream will have an impact on pricing and the policy of the hotel is to try and keep the hotel as affordable as possible for customers in the future within our 2 star official category licence.

The 3+ rating by First Choice is taken from the questionnaire results as there are specific questions on the questionnaire for this purpose.

Clearly we would like to do more however our expenses are governed by our income.

Once again we regret that the customers were not satisfied with their experience and very much hope their next holiday will live up to their expectations
With best regards.

Zafiris Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Zafiris Hotel

Address: Canal D'Amor, Sidari 490 81, Greece
Location: Greece > Ionian Islands > Corfu > Sidari
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Sidari
#12 Romantic Hotel in Sidari
Number of rooms: 60
Official Description (provided by the hotel):
The Zafiris Hotel is located in one of the 5 "Must See" areas of Corfu.The hotel aims to provide great customer service in an informal atmosphere. ... more   less 
Also Known As:
Zafiris Hotel Sidari, Corfu

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