As we do with most of our B&B bookings we selected By the Sea Rosetta's because of all the rave reviews in trip advisor. By all accounts this B&B should have been a 4 or 5 star. At best I would rate it average. The price was average, the room upstairs was small with shared bathroom down the hall. A nice clean home but in our opinion mostly average.
The following is what brought our rating lower than average:
We arrived at 1:15 pm and were "greeted" by Michael with a puzzled look as if we were selling something at the door. We introduced ourselves and apologized if we had arrived a little early. Michael looked at his watch, indicated that yes we were early but the room was ready.
Without introducing himself we were shown our room and the shared bathroom. He indicated that we should fill out breakfast menu and to indicate what time we would like breakfast. We were told that early would not be a problem as they had served others as early as 5:30 am.
There was no other indication of what other parts of the house were available to us so we went out for lunch and trip to the beach. We returned around the dinner hour. At this time they indicated that the deck and TV room was available to guests.
We had indicated on our breakfast card we would like breakfast 2 hours before the ferry departure time. This would allow us to arrive 1 hour before departure and leave room for a fairly long drive and any contingencies like making a wrong turn, road work etc. They said that we would only need to leave 1 hour before the ferry departure as it was only 30 minutes or so by car.
and that by boarding the ferry closer to departure time we would be first off (also not a fact).
Against our better judgment we quickly ate breakfast and left about 1 hr and 15 minutes before the ferry departure. After an anxious drive which was well over 30 minutes we arrived with just 15 minutes to spare. All other cars had already boarded.
At breakfast I indicated that my order was incorrect. Michael told me that the order was exactly as I had indicated on the form. When he returned to the kitchen and noticed his mistake he just returned with the proper order and said nothing. Other than that breakfast was very good.
I did follow up a bit with the details of this and another property that we stayed at. One of the other properties that we stayed at also had about 20 user reviews and turned out to be just wonderful. For this property almost all the comments came from users that have reviewed more than once and in more than one country. One the other hand most of Rosetta's 20 or so reviews are single entry comments. That is not to say that they are not valid but I find that if you compare the users who have mulitiple entries it is easier to see how they rate properties.
In the future I think that I will take more care looking for comments that come from users who have posted more than once. Hopefully the next report on By the Sea Rosetta's will be from a seasoned user. And hopefully it will show a positive report. Maybe they were just having a bad day....we all do.
- Official Description (provided by the hotel):
- Perfect stopover for the Picton South Island Ferry. Excellent gourmet/cooked breakfast included in tariff. Two luxury suites to choose from in a delightful spacious home set in gardens a few footsteps to our magnificent beach and Romantic Waterfront restaurant. Four golf courses close by, lovely walkways, two bird tours to recommend, picturesque train ride. Relaxing place to spend a few days. A warm welcome awaits you. ... more less
- Also Known As:
- By The Sea Rosetta Boutique Bed & Breakfast Paraparaumu, Kapiti Coast