Stayed here for 4 nights in May for our anniversary and apart from the location, views and outdoor pool, I have to say it was really poor. Had looked forward to it for quite some time but came away feeling completely tucked up. From having to pay for the welcome drink to being told that the food inclusive package we booked didn't exist. To having 4 tv and dvd combos brought to the room over 5 hours before they found one that actually worked. Only 3 DVDs in the so called library (it was pouring with rain)and no sat tv just 2 english language news channels. We unable to book a spa treatment the whole time we were there, Expensive low rate food . A room door that didn't lock. A shower head that poured out of the back and very little out of the seive bit. Being charged for a cup of coffee because we missed breakfast by 5 minutes. I was absolutely astonished at the total lack of what you would call basic hotel housekeeping and hospitally skills. For instance when I booked I asked if there was anything special that we could do to mark our anniversary (London suggested eating in a special outdoor place, but to book this when there). The weather was to cold and wet when we asked there. On the evening of our anniversary in the restaurant, nothing not even a mention of congrats or anything. I wasn't expecting any freebies or anything. But a card under our door in the morning to say 'happy anniversary, anything we can do to make your special day better...' would have been nice. Both London and Morocco where told it was our anniversary but nothing. I mentioned all our grievances (there were several more than listed here. Just stuff not quite right for a perceived top end hotel) to the assistant manageress the day after (the manageress was too busy to speak with me). She sent 2 glasses of champagne up to our room later but it was a bit late by then.
The place is supposedly filled with Indian Antiquities, most of which was just junk that you would have been embarrassed to give to the local charity shop (shabby chic it is not) The rest of the hotels decor was like staying at Victorian Seaside hotel that had had a cat lick makeover in the 90's . Our room bill was all wrong and we had expenditures on it we hadn't had (inc spa treatments!) And took several hours at reception on our departure morning to resolve and got some serious attitude for. The manageress had a couldn't give a crap attitude and seemed to think that she was gods gift because her experience to run a so called top level hotel was working as an air hostess for Virgin Atlantic for a couple of years. I did discuss our disappointments with another girl there also ex cabin staff (think assistant manager) who seemed to be a bit more clued up - but she angered me by saying that 'Richard' was trying his best and was slowly doing the place up. Imagine if you went to a half finished Four Seasons and got told that the company was doing its best and slowly getting there whilst charging top dollar nobody would be impressed. But somehow we all supposed to think it's OK for Billionaire (changing the world) Richard Branson to do so. So not... And having had a couple of decidedly iffy flights in his cattle pen business class recently. I would suggest the V brand is not a patch on what it once was. If you are thinking that Kasbah Tamadot is going to be old Moroccan Kasbah meets Airport Clubhouse think again... Maybe the Hilton Metropole Brighton with sun and minus TV and hospitally training might be a better comparison.
I know that Richard wants to employ local people in the hotel and I commend him for that. But he really must make sure that they have undergone some hospitality training before working in a perceived high end establishment. When I pay upwards of £650per night for accommodation I have a certain level of expectation, which was fallen a long way short of here.
I did eventually speak with the manageress before leaving who did somewhat reluctantly apologise and told me that she would get London to give me a call when we got home. Many months on nothing.
Once again we had so looked forward to this trip. But by the end couldn't wait to leave. A real shame because it could be brilliant (what I was expecting).
Have heard several other people say less than complementary things about the hotel too.
- Official Description (provided by the hotel):
- Kasbah Tamadot is Sir Richard Branson's award-winning retreat situated in the spectacular Atlas Mountains in Morocco. Each of the 28 rooms and suites has been individually decorated to reflect the beautiful architecture of the building and features antiques from all over the world. ... more less
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- Also Known As:
- Kasbah Tamadot Asni
- Kasbah Tamadot Hotel Asni