We booked the Dara Villa at the Dara Samui for 8 nights way back in Aug, 2012 for our honeymoon and paid expedia.co.in 100% advance for the same in Aug, 2012. Thereafter, we wrote to the hotel a few times to confirm our hotel stay and the Dara Villa without any response. We then called the hotel in Dec to confirm our stay and the Dara Villa and requested that we were coming for our honeymoon and would like to have the room decorated etc. this was assured to us by the reservations staff we spoke to and was followed-up by an email confirming our hotel pick-up for which we were charged 600 baht.
Upon arriving at the hotel on 26 Dec at around 00:10am (as our flight from BKK to samui was delayed by an hour), I was taken aside by the hotel staff and informed that they had done a mistake and the Dara Villa which we had booked and paid for in advance was not available. She offered me a Superior room and said that the hotel would pay for the airport pick-up and drop and also provide us with dinner.
We were shocked and informed her that we were on our honeymoon and had confirmed our stay with the hotel on telephone a week ago and also on email, to which we got the same response.
We refused to take up the Superior room and after much discussion with the hotel staff she offered us the a Suite which we could stay in until the 29.
Since we were very tired and didn't want to ruin our honeymoon we agreed to stay in the suite offered.
Upon wanting to meet the GM of the hotel the following day, we were informed that the GM was not available and we need to take a prior appointment to meet her.
No special arrangements were made for our stay and request.
On 29 we didn't get fresh towels and when we called the reception for the same we were informed that they didn't have fresh towels for the next two days.
I lost my cool and insisted to meet the GM of the hotel who was not available and after going up to the reception and telling them how we were to bath, we were provided by two pool towels.
Spent the next 1 hour on the phone with customer service of expedia.com who weren't really helpful either.
Would never recommend this hotel to anyone nor every stay in the same.
- Official Description (provided by the hotel):
- Welcome to Dara Samui Beach Resort, a Thai 4-star beachfront resort with the most authentic Thai architecture, strategically located along the most exciting beach on Samui - Chaweng Beach. It is a short walk to a variety of important "facilities" for every visitor - Thai spas/massage, money changers, banks, 24-hour convenience stores, beach bars, restaurants, street shopping, high end shopping and night life. We have 24-hour reception, 5 room categories, complimentary wifi access in all guestrooms - lobby - restaurant, breakfast restaurant (7am-10.30am),1 beachside restaurant (11am-10.30pm), room service (7am-10.30pm),1 freeform swimming pool (7am-7pm) with outdoor jacuzzi (10am-12pm and 2pm-5pm), poolbar (11am - 11pm), tour counter and airport transfer services. All rooms and suites have electronic key card access, rich wooden fixtures and fittings, individually controlled air-condition, private bathroom, in-room safe deposit box, satellite TV, DVD player, sofa or day bed, balcony and complimentary wifi. Due to the structure of the resort, we do NOT recommend guest with physical challenges as there are many stairs and steps - no guests elevators/lifts. Beginning 01 November 2017, the resort will be an All Adult resort with minimum age being 12 years old. ... more less
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- Also Known As:
- Dara Samui Beach Resort & Spa Villa Hotel Chaweng
- Dara Samui Beach Resort And Spa Villa
- Dara Samui Beach Hotel
- Dara Samui Beach Resort Ko Samui/Chaweng, Thailand