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“Stay away...”

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Dara Samui Beach Resort
Ranked #22 of 104 Hotels in Chaweng
Certificate of Excellence
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Stay away...”
Reviewed January 4, 2013

It is waste of time and money. The money anyone would spend at this hotel can provide a top notch experience at any other hotel in Koh Samui. The room was filthy, the shower was dirty and full of stains, there were brownish stuff floating on bathtub, the room was smelly, even remote control had unbelieveable dirt on it (check pictures if you like)
The swimming pool is like a little paddle, beach is just after the pool, no space for anyone to move, wi fi is not available in the rooms, only cable network, a rip of mentailty of the management, they placed additional bed in our room and tried to charge that, in fact we didnt ask any additional bed.
I didnt stay at this hotel after 3rd hour, rather than having a miserable stay, we chose to change the hotel in expense of burning the charges. A rude "manager", I believe there are good staff working there, the receptionist had to follow her manager's attitude, even though she was trying to be nice. So, honestly, just stay away from this hotel, the money you would spend will give you better options for sure. Check the recent review of the hotel, not months and months ago, there is a consistency for recent visitors when it comes to cleanliness and service standards. Finally, we moved to a hotel we stayed 14 years ago, we thought we upgraded ourselves by choosing Dara Samui, it was a mistake, we had great time in our next hotel even though it was at least 14 years old.
After I raised complained to booking.com, the response from this hotel management was a fabrication, I can understand one side story from a manager, however they fabricated the facts, so no point to write complaints anymore, it will go nowehere, So sincerely, stay away from this hotel for your own peace of mind. It is a rip off.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BaybarsOral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, January 10, 2013
Dear Baybars Oral

Greeting from Darasamui Beach Resort & Spa Villa, First of all we would like to thank you for your taking time to review your comment on Trip advisor

We would like to apologize for all your convenient during you were here and your comment and suggestions to our Service and Cleanliness standard is very helpful, with this value comment we will looking in to with seriosely and will correct it to avoid it happen again.

Please accept my sincere apologize of any matter that we can not make you satisfied and disappointed with our resort

Yours sincerely,

Ms.Kesorn Khaoreung
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
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Jerusalem, Israel
Level 5 Contributor
77 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 3, 2013

we had been for couple of days and enjoined our stay very much
the hotel staff is very frendly anh helpfull
the location is in the middle of main street closo to restaurants clubs and shopping area
the only problem is a lot of stairs from the road to the lobby, from the lobby to rooms, and from rooms to the beach
if you have haevy luggage you need assistance
try to receive a room at the main passage at lobby level
no advantantage of higher level floors because there is no city or sea view from any room

Room Tip: if stairs are not a problem so all superior rooms are the same if they are try a room at the lby or...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DK5179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, January 6, 2013
Dear DK5179,

Greeting from Darasamui Beach Resort & Spa Villa, we would like to thank you for taking your time to review your comments and we are happy to hear that you were enjoy your holiday with us ,

We all hope to welcome you back again to our Resort in not too far distance

Yours sincerely,

Ms.Kesorn Khaorueng
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 6 Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 1, 2013

Our first night in Samui we came to Dara Samui for dinner. The restaurant setup looked very high standard with live music. Happy hours are till 8pm, but the waiters start avoiding you 5-10 mins before 8pm to save on the happy hours. The food was semi-gourmet but pretty good. We ordered spicy food and the chef did not show any misery in making the food really hot. The Pad Thai was really good, especially because that was the only thing not spicy. The restaurant is a bit pricey (about 1000 THB per person with 1 drink).

  • Stayed December 2012, traveled with friends
    • Value
    • Service
Helpful?
Thank yashgupta25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, January 6, 2013
Dear Yashgupta25,

Greeting from Darasamui Beach Resort & Spa Villa, we are appreciate your great comments on our food and happy to learned that you were enjoying it

On behalf of Darasamui Team members we are looking forward to welcome you and your family back to stay with us again in not too far distance.

Yours sincerely,


Ms.Kesorn Khaorueng
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2012

Once again I had an excellent stay at the Dara. That is with 2 exceptions. 1. Loss of power and 2. Too many Israelis but, both of these situations were out of the Dara's control. I had an excellent time at the cocktail party for the Kings' birthday. The staff, as usual, were extremely pleasant, extremely courteous and extremely helpful. I would like to say a big happy new year to Boa, Nat and Tum and the rest of the at the pool bar. Once again thank you to all the staff at the Dara Samui and I WILL see you again next year. HAPPY NEW YEAR.

Room Tip: Higher floors have less A/C unit noise.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jock51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, January 6, 2013
Dear Jock51,

Greeting from Darasamui Beach Resort & Spa Villa, we would like to thank you for taking your time to write your positive comments on Trip advisor and we are all happy to hear that you were enjoyed your holiday once again with us.

I have already convey your compliment message to all staff especially the pool bar staff as you mentioned their name.

Looking forward to welcome you back next year

Yours sincerely,

Ms.Kesorn Khaoreung
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
1 review
Reviewed December 24, 2012

The location is quite good, almost in the middle of Chaweng street, very convenient for shopping and getting something to eat. Room is very quiet if you choose near beach, but remember to close door all the time to avoid insects coming into. Staff are friendly, we booked cars and tours to Antong and NanYuan from travel agency in the lobby, Ms Hong is a nice girl, she helps a lot, esp. gave us some disccount, haha, prices are almost the same compare to other agencies.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jin Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 5 Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 16, 2012 via mobile

We had 4 days in a superior room with breakfast. This resort is quirky, interesting, with lots of stairs and levels, walkways, tropical plants, flowing water but by no means a luxury resort. It is an obstacle course, kept us alert. Staff were friendly and laidback.

The room was surprisingly spacious, unusual, dimly light and comfortable. It had a crazy bathroom design, did not like stains on sink. We had problems with opening our door with the key card after many trips to reception, eliminating possibilities to the cause, it was finally repaired by replacing the lock. Lost weight in the process. Breakfast was ok, with a menu for hot breakfast and cereal etc and semi buffet for the rest. In a good location easy to get about. It has its problems, but we left fitter and happier.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank Willkeeptravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, November 19, 2012
Dear Willkeeptravelling,

Thank you very much for taking your time to review the comment on Trip Advisor of Darasamui
We are very pleased to hear that you were enjoy your adventure stay with us and we are sorry for this inconvenient cause you during your holiday, now we are on process of purchase new lock system to solve this problem.

We are looking forward to welcome you back to stay with us again in the near future

Yours sincerely

Ms.Kesorn Khaoreung
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 8, 2012

Booked this hotel for 4 nights with a group of friends. When we arrived they had lost our booking due to a computer failure. They then offered to compensate us with the "best rooms" they have which are the family suites, to keep us together. When we had a look at the room we found the bathtub/jacuzzi full of limescale and mould, same in the shower. The fan in the toilet and shower room had a inch thick dust covering them, clearly hygiene was an issue in this so called 4 star hotel. We requested to change rooms to our original booking but due to the computer failure they were unable to keep us all together as she doesn't know which rooms were taken and free. So we decided to stay in the family suites. Our worst decision to date!

Throughout our stay, the bed sheets were never changed and on some occasions towels weren't either. The shower fluctuated between hot and cold which was really annoying. Mosquito's were all over the place. The air conditioning was faulty and would not turn off.

Not only this, money went missing from the safe. We put our passport and money in the safe and went out, when we came back the safe door was open and money was missing. One of us had left money in his shorts' pocket, that also went missing. We reported this to the reception and asked to speak to the manageress but she wasn't around, so we proceeded to book an appointment to see the manageress the next day, she didn't turn up. Neither on the following day or later that afternoon. It was not until the day we was due to leave did she turn up and was less then helpful with our issue.

Also on the day we were due to leave they did their checks on the room and accused us (group of guys) of stealing a pink beach bag. According to them it was in one of the wardrobes in the room, but none of us had seen any bag in the wardrobes, nor did they point it out to us when they showed us our room at the beginning of the stay.

The hotel itself was disappointing in my opinion. Having stayed in a 4 star hotel in Phuket and Bangkok this is no where near 4 stars, more like 2 stars at most.

The only positives i could find are; the hotel is on Chaweng beach, and is within walking distance to clubs and bars.

I would definitely NOT stay in this hotel again, there are plenty of other hotels nearby. Another point to note; we were told by the receptionist that Wi-Fi is not available in the standard rooms. It is only available in the family rooms, pool area and lobby.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tiger112012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmdarasamui, Manager at Dara Samui Beach Resort, responded to this review, November 9, 2012
Dear Tiger112012,

Thank you very much for your taking time to reviews your comment on Tripadvisor, Please accept my personnal apologize for all your inconvenient during you stay with us.

Please allow me to reply you for the unsatified issue druing you stay with us here below

Firstly on your arrival date I am the one who asking you to stay together in Family 2 Bedroom Suite (our newly renovate room) just opened last August and we would tell you that this room is use by all new items , After you were not accept to stay in this room I offer you to wait for the standard room you book and we are able to move you in an hour waiting time , one of your freind calling me and decide to stay in this room which is I would need to explain you is not becuase we can not check our availability room.

Secondly , We thank you for your bring up about the cleanliness standard in the room I will breif and make sure our room maid will pay extra attendtion for this issue, and will make sure for the other guest who check in to every single room will receive the standard room clean , your comment will bring us to improve the point.

Thirdly, as you mentioned your money lost from the safebox and you require to meet me on the following day after you comeback from full moon party and I received the message to meet you at 12.00hrs at hotel lobby, I waiting for you at about 30 minute and you were not shown then I try to contact you in the room, pool and Beach

Which this serious issue we were investigate our involve staff and you also received the inform to keep your valuable in the safebox and no one will be able to open the safe in the guest room.

As I met you on your departure day the money left from the safebox when it opened we are have justify that we will not take any responsibities on items lost.

Wifi available for free of charge for all our hotel guest in public area and the standard room will only use the cable to connect the signal, we put you in the best room category which is you were received outmost the comfortable and luxury room set up with the qaulity of furniture, flat screen TV , large living room.

Lastly, I would like to thank you that you choose our resort for your holiday, we will improve our service standard and will bring your suggestion to be our guide to operate the hotel which make sure our matual clients will receive the best service and product during they staying with us.

Hope we will get the chance to welcome you back in not too far distance.

Yours sincerely,

Ms.Kesorn Khaoreung
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dara Samui Beach Resort

Property: Dara Samui Beach Resort
Address: 162/2 Moo 2 Chaweng Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Dara Samui Beach Resort & Spa Villa)
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Chaweng
#17 Luxury Hotel in Chaweng
#21 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dara Samui Beach Resort 4*
Number of rooms: 70
Official Description (provided by the hotel):
Dara Samui has beachfront location centrally located on Chaweng beach and walking distance to shopping and night life areas. Hotel offers free high speed WIFI in all rooms. Rooms size start from 42-128 sqm or 455 sq ft - 1380 sq ft with full Air Conditioned rooms. The hotel is a 4-star Thai Lanna-style boutique resort with 4 rooms categories. Relaxing, sports activities or shopping, whatever is your pleasure all are within easy reach at Darasamui. You never run out of things to do, unless you wish to. 2 Restaurants, 1 Bar,Swimming Pool, Beach, Sun Deck, Concierge and many more facilities are awaiting you... Try once at our Best Romantic Beach restaurant "Dara Serene" ... more   less 
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Also Known As:
Dara Samui Beach Resort And Spa Villa
Dara Samui Beach Resort & Spa Villa Hotel Chaweng
Dara Samui Beach Hotel
Dara Samui Beach Resort Ko Samui/Chaweng, Thailand

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