The first thing to say is that all the photos I came across were misleading... half of the pictures are of the resort next door (posh one!), so I basically got conned into thinking this was another resort.
So upon arrival here, yes I was disappointed. According to my research I also understood this place had a pool... well it didn't.
Basically there are 2 resorts next to each other, Chaweng Chalet and another one, both under the same ownership. This other resort does have a pool (it's litterally a pond and has been closed down) and so Chaweng Chalet also say that they have a pool, so very misleading.
Although I booked this place, I was put in a room in the other resort next door, which is fine, they looked pretty similar.
I'm sure I would have been very satisfied with the place had the pictures been clearer and had I not expected to be in a much nicer place with a pool, obviously it was a disappointment. Under normal circumstances place seems like a good option, the bungalows seem spacious.
As I didn't actually stay here I can't really say.
Reception were pretty helpful. The beers were indeed ice cold at the restaurant (hard to find in Thailand!).
Just double check where you have booked into, if it's this place, the next door resort and be careful when looking at pictures.More