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Samui Island Beach Resort and Hotel
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Reviews (138)
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All reviewsfresh towels every daythoroughly enjoyed my stayquiet hotelan upgradedeluxe bungalowmini barstayed here for nightsthailandbeachtlcbathtub
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Reviewed May 7, 2013

Location is not so good, main beach area is a little long way, suitable for ppl are on resting mood. Cool and peaceful feel, being an Indian food was not suitable but ok for seafoodians. Swimming pool is located at very good place makes feel as in heaven. Management people are friendly and always ready to cooperate, moreover not at distant location from samui airport.

  • Stayed: October 2012
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1  Thank Nitin_Gajanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

We are confused after seeing the bad reviews and I can only guess those staff have gone if this were the case. We were given an upgrade to a lovely bungalow for our Honeymoon (no. 110), decorated with roses and swan towels. The staff and management did everything to make us and the other people there so welcome.

The area is just outside the busy strip but situated on a beach with a beautiful pool looking at a wonderful view.

Hired scooter nearly every other day and saw most of the islandi, never had any problems with hiring and was told about no insurance and asked to sign before we took scooter, didn't have any problems when returning.

Staff speak basic English and will help as much as they can, even if u request a certain sea food will have the next night for you.

Perfect location and we are already planning on coming back for our anniversary

Thank you to Oran the manager and all the staff !!

  • Stayed: March 2013
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Thank AdamSara03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

I am in this lovely hotel right now, in room 304.The hotel itself is in a quieter area of Koh Samui island... that's its charm.although close enough to the action, if that's what you require.The staff are all willing to please and nothings a problem.Last night we had dinner at the hotel with some real nice fresh seafood, BBQ right before our eyes next to the pool. there is a small mini market across the road for small odds and ends beer,snacks, ect.there are lots of resort restaurants in the area, so there is no need to go to far.i am in the sea-view deluxe room, that is large and comfortable.i will return to this hotel, i love it here, the view,the staff,the location. i feel i got good value for my money at this hotel, and don't understand the negative reviews.a big thank you to Samui Island resort.

  • Stayed: March 2013, traveled as a couple
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1  Thank RONPHILP64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013

Last week I stayed at the Samui Island Beach Resort and Hotel. Myself and 3 work colleagues who are all professional teachers and in our late 20’s travelled to Ko Sumui to enjoy a relaxing mid-term break from school.
On Monday afternoon last we decided to rent 3 scooters to travel around the Island. We booked the bikes from reception and paid the fees. In testing one of the bikes a friend of mine brushed the curb and scratched the paint in two places, we decided to go back to the hotel to inform the receptionist. My friend was happy to pay for the damage. We informed the receptionist that we had not been told about insurance and wanted to pay a fair price. The receptionist as this point began kicking a step and waving violently at the female member of our party saying that this was not his fault. At this point we asked for the police to be called as we were afraid for our safety. At this he began advancing towards us violently and had to be held back. The receptionist then began punching himself in the head and face areas and bashing his face off a wall to the point where he dislodged his tooth and his face was covered in blood. We were absolutely scared for our lives and wanted the police to be called.
We asked on 5 occasions for the police to be called but staff refused, likewise they refused to escort the man off the premises. We pleaded for help but got none, when we said we wanted them to drive us out we were informed that we had to pay our bill. At this point they threatened to call the authorities unless we paid, we informed them we had no problem with this. My friend and his wife fled to take refuge in their hotel room but decided to climb a fence into an adjoining hotel. I was left with my other friend to plead with the staff to take our credit card which they had access to and to allow us to leave. After 30 minutes the receptionist who was covered in blood and standing 10 meters away was approached by a female member of staff who tried to calm him down, he tried to assault her violently and then began shouting at myself and my friend. We retreated behind a car for safety. The receptionist advanced to his scooter which was parked beside us an began searching for something in the storage area, at this we began to panic fearing that the man was retrieving a weapon to use on us. The staff stood around enjoying the show and nobody offered us any help, the receptionist left on his own accord on his scooter cursing and shouting at us. The staff could not have cared less and made us pay our entire bill. We were petrified that the man would return and begged for them to help us get away - they refused. After the bill was paid the manager sent staff down to our rooms to check the mini bars and would not let us leave until I had paid for the one coke I had consumed. Both my friend and his wife who had taken refuge next door returned and we collected our bags, the staff did not apologise and grunted at us, we were charged an extra 30 euro for a lift to the ferry to get off the island. I have never before witnessed fear like it, had the man attacked us I believe at least one of us may have been murdered such was the anger he exhibited. We have all been deeply affected by this incident; to say it ruined our holiday is the least of our worries. To think that an incident like this can occur in broad daylight over something as minor as a scratch is unbelievable. We were shocked that no one offered us any assistance and enjoyed watching the scene unfold. No one in their right mind should ever contemplate staying at this hotel –EVER.

Room Tip: Don't for a second think about staying here
  • Stayed: February 2013, traveled with friends
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3  Thank 334IrishG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somruedee, Owner at Samui Island Beach Resort and Hotel, responded to this reviewResponded March 7, 2013

The incidents about this is not the big things. Only the customers when they rented the motorbikes .One of them fall down and motorbike was scratched, they came to inform the accident happened and the receptionist say that they must to pay for the scratching but they denied to pay and asking for the insurance .We would like to say that in the really every motorbikes renting on Samui , they no have insurance and the contract renting said if the accident happen or fall down and scratched or broken in part of the motorbike, the rental must to pay for the whole damage cost. In the contract mention like that. But they still denied to pay asking why we did not tell them before. We can tell that before they rent we give them to sign contract agreement already and they sign their names. They spoke with the receptionist too much because they don’t want to pay until he had bad mood and explode the temper like that .
We must to say apologize for the customers and by this way we had the compensation them by do not charge for damaging cost 4,500 baht .The 4 tickets that they give us booked for them back to Bangkok and we paid for them later they cancel but we must to response because the tickets cannot refund 6,000 baht and we waive for bills 4 breakfast, Marlboro and water 1,283 baht and we apologized by e- mail to them. We do the best for service mind .In every people who came here and we opened the business for 30 years we realized that customers are number one and customers always right but this case we did not know what happen. We must to accept for something wrong in our service from our hotel and we told apologize to the customers already .We promise in the same case will not happen again and we will look after the customers and service them with our mind to do not complaint about this anymore.

We wish for You and for Your family a peaceful life.

Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

This hotel is totally overpriced and offers you almost nothing for free. The pictures on the website are a total lie. There is no beatch in front of the hotel there is just the plain ocean. The area at the pool is very small for 400 rooms and there are only 3 sun umbrellas and only a few deck chairs. The provided towels are shabby and torn. The reception does not speak english and all and is not helpfull. For any extra thing you have to pay extra. For example the Safety box. You have to put coins in it and loose them everytime you open it and get something out. The breakfast is nothing special and the restaurant is not clean and comfortable. The only good thing to say is that the staff at the bar and breakfast is very polite and nice and the rooms are okay. I would definetly never go back there.

  • Stayed: February 2013, traveled with friends
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5  Thank Miss_Beetle84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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