They went to the airport to collect us from the ferry. We specifically booked a room that was absolute beach front and had to really push to get it.The staff are clearly unhappy and could do with some contemporary training ....... There were many positives too- Great location, quite at night. But the pack of dogs threatening guests and the poor maintenance probably out weigh the positives.. then there's the rock hard beds and TERRIBLE wifi......
Amari.comBooking.comBooking.com
My husband and I stayed here for a week on our last leg of our holiday to Thailand. We were warmly welcomed by reception staff and helped to our beach side bungalow by a lovely chap called win. Beautiful location on a quiet private beach, accommodation very comfortable, maids in everyday with fresh bedding and towels. Had a little problem with a blocked toilet on the first day which was quickly sorted out. On site restaurant which is quite reasonable but plenty of choice of restaurants within 10 minute walk. Thoroughly enjoyed our stay and plan on returning next year.
we spent 2 weeks at the first bungalow beach hotel our third time the location is great out of the main buzz but you can still walk to the action the bungalow is clean and practical but the best is that it is right on the best beach you just roll out onto the beach it has a very nice pool area as well the downside is that the staff do not speak English very well so it is difficult to make yourself understood the breakfast is not really that good could do with more variety
Turned up to be seen to by possibly the rudest receptionist on the island, after she was done shouting at a couple next to us we were shown to our 'deluxe' room even though we had requested a beach bungalow. If that was deluxe I don't want to see the standard. Single beds and a decor straight from the 40's as well as being dirty. We went to reception to complain as we wanted the bungalow on the beach we requested. We were made to pay 3500 bht extra for the three nights even though this was already paid ?! First off she tried charging 3900 as she thought we were paying cash no doubt to pocket the 400 herself.
We then got to our 'beach bungalow' where the front door didn't lock and the door had dropped with a 100mm gap at the top and the shower dribbled out.
After complaining the maintenance guy came out and said he couldn't do anything. We asked to change room and were told no look for another hotel if you don't like it!
Locations decent but other issues included serving left over dinner for breakfast (spaghetti carbonara!), the canal that goes through the middle of the resort resembles a sewage line, power cuts, wild dogs outside the rooms begging for food, wifi is horrendous you'll be lucky to get on, we took the key off the fob to keep the air con going when we were out the receptionist spotted this and used a pair of pliers to make sure we couldn't separate the two, the footpaths are lethal, beach towels are dirty and quite clearly none of the staff care for their customers.
If you like quality customer service and value for money then stay well away.
I loved this hotel. We got a beach front bungalow and it was worth every penny. The room was clean (although by the third day there were ants in the bathroom), the location was great and it came with breakfast. My only complaint is that not all beach front bungalows are truly beach front. Some are partial views or obstructed views, which I feel should be advertised this way. The first bungalow we were given I was not happy with as my view was a little ocean and mainly another bungalow. If you stay here ask for a true beach front bungalow and you won't be sorry.
Great location close to Chaweng Beach and Chaweng Noi Beach, but in a quiet corner of the beach, even it there is walking distance to restaurants. We stayed in the hotel rooms in a separate building, not the bungalows on the beach or the main building. Friendly staff, good breakfast, and nice pool location. A good place for kids. Overall the hotel feels bit worn. We had to change room due to bad air con, and they could step up the general attendance and cleaning in the pool area a bit. I was overall satesfied, and I would not mind staying here again.
