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“Great family holiday venue ..”

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Centara Grand Beach Resort Samui
Ranked #9 of 103 Hotels in Chaweng
Certificate of Excellence
Reviewed April 30, 2014

We have just had a great family holiday at Centara Grand in Koh Samui.

This was our 5th trip to Samui and the group decided to stay at Centara Grand.

We had a large family group and stayed for over 2 weeks.

Overall it was a great venue, perfect pool amenities, rooms nice and great staff.
We do have a few suggestions to make the hotel experience even better:

- please please please update the music in the pool bar - each day the staff played the same music again and again and some of the sound tracks were very inappropriate including a few really offensive songs not suitable for some of the kids ordering mocktails from the Sip and Dip

- staff in bars need a bit more training and possibly a little more attention to details. Beverages and food were forgotten and overall it felt like many of the staff members had little idea of what to do.

- more air cond or more fans would be wonderful in the main breakfast area - a few times the room was so hot we had to leave breakfast without finishing our meal (outside area was also really boiling and there were quite a lot of flies). We really recommend heading to the overflow breakfast area near the waterfront - less options for breakfast however beautiful breeze and less crowded.

Overall we loved the resort staff, rooms and overall Centara experience and we will return and would recommend the venue for families and groups.

Special mention to the room attendants who were beautiful and serviced our rooms twice daily - which was wonderful and a lovely surprise after dinner to have your bed pulled down and room re-tidied before bedtime.

  • Stayed: April 2014, traveled with family
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3  Thank AussieScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 4, 2014

Dear AussieScuba,

Thank you for sharing your review with the readers of Trip Advisor. We are so pleased that your group had a fantastic holiday with us.
We appreciate the helpful suggestions you offered and we’ll definitely review the music played in Dip n’ Sip straight away.
It was kind of you to mention the room attendants. They are among our unsung heroes and they do a great job.
We’re thankful for your recommendation and we do hope that we’ll have the pleasure of welcoming your family back again.

We wonder based on your profile name whether you might be interested in diving on your next visit. We’ve got a great partner in 100 Degrees East who can show you some of the best dive spots near Samui. It’s definitely worth contacting them if you’d like to see what’s under the sea.

Kind regards,

Joe

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1,158 - 1,164 of 2,532 reviews

Reviewed April 30, 2014

We only stayed here for one night during April 2014 to be close to Samui airport for our departure the following day. Having been in an amazing hotel with our own huge private pool on Koh Phangan we decided to continue the theme and book one of the private pool villa type rooms here. Unfortunately it could not have been more different! The pool itself is really only the same size as two bath rubs end to end and about 2.5/3 wide i.e. it is pretty tiny. The other very odd thing about the design is that each pool villa is behind a solid concrete wall, obviously this wall has the front door in it and so when this is closed the only way of really getting any sun or light in is through two shutters in the wall. My mother in law who was with us (in a standard room which had a far better sea view from its balcony!) likened it to being in a stable…. Which sort of says it all.

The room itself was fine and a decent size, the bathroom is also large which was nice but we found it a little odd that the wardrobes for your clothes is also in here and so for a prolonged stay they would constantly be absorbing steam from the shower and getting damp… which may in part explain the damp smell in the room throughout our stay.

The hotel grounds however are well kept and the beach is gorgeous so we can’t fault these at all. There are many bars and restaurants in the hotel as well as organised sports and kids’ activities so it is a great family hotel it would seem. The usual tricks do apply here however; e.g. the ‘two for one’ cocktails during the many happy hours are a bit of a myth, they struck as very much as ‘virgin cocktails’ so watch the staff carefully. That said the staff are lovely and quick to respond so it is unfair to blame them for working to the instructions of those holding the purse strings.

My wife and I didn’t have breakfast but my mother in law had and reported that it is lovely and having been here a few years ago we can also confirm that the setting is beautiful. The checkout procedure was easy enough and so this was all fine.

The only negatives are that the reception areas could use some redecoration and a little more training for the staff, when we arrived they asked us for a second copy of our hotel voucher (the first was water damaged) and so we asked for the Wi-Fi code so we could download it from our email account… the staff then told us ‘no, Wi-Fi is only available for checked in guests’ which led to a bizarre conversation over the fact we needed it to allow us to check in but weren’t allowed it because we weren’t! Fortunately a second member of staff eventually put two and two together and we were checked in!

Room Tip: Don't bother with the private pool villas
  • Stayed: April 2014, traveled as a couple
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1  Thank DAAD1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 4, 2014

Dear DAAD78,

Thank you for offering your review after your recent stay. We’re delighted to hear that you enjoyed the grounds and the beach.

We think you’re mother-in-law has an interesting sense of humor. That said, one man’s stable is another man’s sanctuary. The pool suites are amazingly popular and many guests open the shutters and spend most of the day tucked away lounging in the pool.

Your comment –‘The usual tricks apply’ also caught our attention. As it happens, the only instructions the staff are given with regards to mixing cocktails is for them to adhere to a recipe standard of 1 ½ Oz. pour.

Your account of the WiFi discussion is an eye-opener and clearly useful to us as an area for improvement. Please accept our apologies for involving you in our Abbott & Costello routine!

Thank you again for your constructive review. We hope to welcome your family again back again soon.

Kind regards,

Joe

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Reviewed April 29, 2014

We have stayed at this hotel on a number of occasions and keep coming back because of the fantastic location and the wonderful staff. This time we stayed in a one bedroom suite on the second level at the left hand end of the hotel complex when facing the beach. It was the same room as we had a year ago, spacious with a big outside deck and great views, perfect, other than its decor is looking a bit tired and the air conditioning struggled to keep it at a comfortable temperature. (We have stayed in rooms on the right hand side and these seemed to have better air conditioning). We did complain about the air conditioning and after some attention by an engineer, as long as we left it on high with the curtains pulled all day, it was bearable. On our last day we were delivered a complimentary bottle of wine and plate of hors d'oeuvres from the hotel management with a note apologising for the problems with the air conditioner, a nice touch.

We purchased the Club access package and it was well worth the extra cost. The staff working in the club were exceptional. Two, Meena and Lar, treated us like family remembering what we liked for breakfast or for evening cocktails and bring it to us without being asked as soon as we arrived.

Room Tip: Our experience is that second or first floor rooms are cooler as are rooms in the right hand wing (w...
  • Stayed: April 2014, traveled as a couple
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Thank Chris1950822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 4, 2014

Dear Chris1950822,

Thank you for sharing the review of your latest stay. We’re grateful that you have returned time and again.

Thank you for singling out Meena and Lar for special mention. In addition to being genuinely nice people they have a great understanding of true hospitality.

Please accept our apologies for the difficulties you experienced with the AC.

We understand how important both our staff and location are for guests who are making the decision whether to return or not. We’re glad you did return and we hope to welcome you again soon.

All the best,

Joe

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Reviewed April 27, 2014

I have been this hotel 4 times now, firswt time was in 99 and the last time was in 2012, abit late writing a review. it has everrything you need a lovely swimming pool steps away from the fabulous chaweng beach, ou can stay and eat at the hotel if you wish, or step outside and experience the life of samui first hand. i love the swim up bar, i also love the sea breeze bar where you can have lunch or simply sit at the bar or table and have a drink looking out at sea and watch the world go by. it also has plenty of sporting activities daily, water arobics, or at 1.30 everyday they play water vollyball in the pool which is great for the guests and a great way to meet people from all over the world. My wife had a spa and she said it was lovley i went to the bar haha, also the breakfast is lovely and you have a great selction of hot or cold food, and the chef will cook you any omelette or eggs you need, the staff are friendly and helpful they will tend to your every need. I cant wait to eventually return to this place.

  • Stayed: May 2013, traveled as a couple
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1  Thank Obimick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 3, 2014

Dear Obimick,

Well, better late than never! Thank you for sharing your review.

Having been here a handful of times you have been privy to the maturation of the property and you know it/us well.

You mentioned going to the swim-up bar while your wife enjoyed a treatment at the spa. That’s a scenario we love to hear…something for every guest and every guest relaxing with their favorite option. Good for you both!

Obimick, it’s been a while. When are you coming back to your Home away from Home?

We hope to welcome you again soon!

All the best,

Joe

Quality Manager

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Reviewed April 26, 2014

I have recently returned from a ten day stay at this hotel , with afew concerns as other reviews were average.
I cannot say enough good things about this hotel . We had a one bedroom suite which was large with great views third level . My children had twin room ground level which was also great . My sister had a pool suite with 2 children which was fantastic and suited them perfectly as there was a grassed area in front where her children played soccer .
The the wedding was fantastic , they set up on the beach and had the reception at the sea breeze restaurant . I should not have worried as the staff had everything under control flowers decorations music food etc etc .
The beach in front of the hotel is beautiful the grounds are fantastic .
I've travelled alot and stayed at many great hotels this hotel is not brand new it was relaxed,clean and just what we needed .
I would definately recommend and I usually don't write reviews . However this was worth writing .

Room Tip: Little cafe in hotel has great rolls for lunch and ice creams
  • Stayed: April 2014, traveled with family
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1  Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 3, 2014

Dear Trish M.,

Thank you for your review. You note that you ‘don’t usually write reviews’ and we’re certainly glad you took the time to write this one. We think that with so many sources of information knowledgeable travelers should try to read between the lines to form their expectations.

We’re very pleased that your family’s experience with us compelled you to share your experience.

We’re glad that the wedding was a success as well. What a special holiday!

Thank you again for choosing Centara and we hope to welcome you again next time you’re in Samui!

Kind regards,

Joe

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Reviewed April 26, 2014 via mobile

Probably great in its day but very tired now. The wonderful staff go to all lengths to make guests feel welcome but they're let down by the physical aspects of the resort. For example:
- flies around the buffet breakfast
- tired guest rooms in need of renovation
- basic equipment like toasters not working
We had a fantastic stay with our family despite the hotel.

Stayed: April 2014
1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 1, 2014

Dear Mike T.,

Thank you for kind comments on our staff.

We’re pleased that your family had a fantastic stay.

Regards,

Joe

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Reviewed April 26, 2014

This was the first time we booked into this hotel. Although it was on the pricier side (and maybe in the future we would look for a better deal) we found our stay here very enjoyable. The rooms were of standard size but clean and spacious enough. We had a lovely ocean view room so I really enjoyed sitting out on the balcony and having a beautiful view in front of me. Breakfast was great with so many choices. We also enjoyed the Spice Market restaurant. I loved that the hotel was right on the beach front and there were plenty of beach chairs you could relax on either by the pool or the beach. The hotel was located about 20 min walk from the main bar area of Chaweng which we actually preferred. Overall a great hotel with lovey staff and service and very well located but a bit expensive.

Room Tip: Room with balcony and ocean view was really nice.
  • Stayed: March 2014, traveled as a couple
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Thank Joanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded May 1, 2014

Dear Joanna G.,

We’re pleased to learn that you were ‘happy with your choice’. The ‘B’s’ seem to be particularly favorable for you –balcony, beach, beautiful view, and breakfast.

There are at least a couple of ways to get more value for money when you stay with us. We encourage all guests to take advantage of our Baht Bonanza program and 2 for 1 Happy Hours.

We are thankful that you took the time to share your review and we look forward to welcoming you back.

Kind Regards,

Joe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#6 Luxury Hotel in Chaweng
#6 Spa Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#9 On the Beach Hotel in Chaweng
Price Range: $129 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
The five-star Centara Grand Beach Resort Samui is a long-established resort that sits right on Chaweng Beach, a tranquil location that yet provides easy access to Central Festival for shopping and the ever-present buzz of Chaweng Road. Complete with the old world charm of colonial-era architecture and an unparalleled beach front setting, the resort is home to a host of facilities and activities, including a beautiful spa, complimentary Yoga classes a large sea-gazing swimming pool with its own swim-up pool bar and Jacuzzi, a fitness centre, two tennis courts and two kids clubs. You’ll enjoy no less than seven restaurants and bars, including COAST Beach Club & Bistro. Perfect for the most tranquil romantic escape or an adventuresome family holiday, the resort also features Muay Thai classes, beach volleyball, and a choice of water sports – think kayaking, windsurfing, sailing, Hobie Catamaran, body boarding and paddle boarding - as well as superb snorkelling and island hopping excursions around Koh Samui and diving opportunities arranged respectively by the tour desk and the PADI Dive Centre. Whether holidaying in Samui just the two of you or with the family, you will enjoy views of over the turquoise expanse of the Gulf of Thailand from your balcony or a private plunge pool. Spaciousness is a feature with all rooms and suites, with total living space ranging from 40 to 132 square metres while selected suites also provide concierge services. And your good times will begin almost from the minute you touch down on the island, as the resort is a short 15-minute drive from the airport. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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