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“Excellent first impression”

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Centara Grand Beach Resort Samui
Ranked #9 of 104 Hotels in Chaweng
Certificate of Excellence
Reviewed March 2, 2014 via mobile



We arrived at 'Centara Grand beach resort' Koh Samui around 1300 on Saturday March 1st. The slightly winding driveway to the hotel entrance allows for an impressive first glimpse of the pagoda style huge reception with floating Lilly's in ponds and a huge smile and welcome from the porters who immediately acknowledged and assisted myself and my wife before dealing with our luggage. We were then met by 'Bright' who too,had a huge welcoming smile and sat us down for a chat about our journey assisted with our check in, which may I add was completed from my armchair! We were offered a nice cold pomegranate drink and a very welcome cold towel . Another nice touch was the arrival of the guest relations Manager' Joe Clasby , who I had previously corresponded with via e mail regarding our visit. Joe was equally as welcoming with a tube of factor 30 in hand in case we needed some lotion to head immediately to the beautiful beach which was in full view from our position at the time in reception. After our check in was complete , Bright and Joe both escorted us to our Deluxe Pool Suite 201. The walk from reception to the room with the view of the fantastic beach, through the immaculately kept gardens , and past an ornamental pond gave us encouragement of standards to expect from our room... We were not disappointed !
Bright opened our beach front door to reveal our private plunge pool, in a well appointed courtyard in front of the room( it has to be noted that though the room is beach facing , there is no view of the beach at all from inside the room enabling you full privacy to enjoy your pool)
Going through the double patio doors to the room from the courtyard, reveals a very nice large room with sofa, coffee table and huge bed , with Welcome spelt out in blossom and orchids , a basket of fruit and wine was apparent (a welcome gift from the general manager as we were celebrating a belated honeymoon)and nice touches of single fresh flowers in vases around the room. A coffee maker, mini bar, large Tv , DVD player, and a plug in mosquito repellent for those concerned about mosquito report( we have had no issues as yet). The bathroom is we equipped with plenty if good quality products a nice bath and a shower with room for 2.
This is only our first day but as I said , our first impressions are excellent ...,, I will keep you posted.
Mr & Mrs T .G

Stayed: March 2014, traveled as a couple
15  Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded March 3, 2014

Dear Joe B.,

Thank you for comprehensive review of the arrival progression. The imagery is so rich it’s as though I was right there with you!

We are pleased to learn that you are settling in well and enjoying the facilities thus far. I stopped by with an invitation to the cocktail party for you and your wife tomorrow night, but I imagine were out taking in the local market or our cooking class.I'd love to hear how your day went for you.

Anyway, I will pop round again. If there’s anything you need from advice on day trips to more SPF please let me know.

At your service,

Joe Clasby
Quality Manager

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1,230 - 1,236 of 2,560 reviews

Reviewed March 2, 2014

Had a great time. Great hotel and staff, particularly Pat at the desk upstairs. Always smiling and helpful.
Perfectly situated and everything you need is outside the front of the hotel.
The tailors next door to the hotel is excellent .
Only one thing was watching someone asked to return an orange to the breakfast room, bit embarrising for the person concerned ! But that was only one member of staff.

  • Stayed: February 2014
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Thank Heigue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded March 10, 2014

Dear Heigue,

Warm regards from Sunny Samui!

Thank you so much for sharing your evaluation with the Trip Advisor community. We are especially delighted that you mentioned Pat our Front Office Manager. She really is tireless and possesses an eternally bright smile. These are essential characteristics for success in her position.

Referring to guests packing food items away from the breakfast buffet –we understand that being admonished for slipping away with food from the buffet is embarrassing, but sadly we are put in a position lately of having to monitor the situation as some visitors are clearly putting together lunch picnics.

Most guests understand and accept that it is reasonable to be limited to what is consumed in the restaurant.

We thank you for your bringing this subject up as well as your kind comments. We hope to have the pleasure of welcoming you back soon.

Kind regards,

Joe

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Reviewed March 1, 2014

Gorgeous hotel. Super location on the beach. Rooms are amazing. One draw back is you have to dress appropriately at breakfast (I was told to put on more clothes!) But the whole place is fab. Book with confidence x PS, Make sure you go to the ARK BAR further up the beach xx

Room Tip: All room are lush x
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  • Stayed: January 2014, traveled as a couple
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Thank JaxSte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded March 4, 2014

Dear JaxSte,

We love your enthusiasm. Many thanks for your energetic review.
We know you could hardly wait to get out to the pool -next time feel free to wear your bathrobe to breakfast if you find that more comfortable.
You’re right about Ark Bar. That place is Party Central especially when the DJ gets things cracking on Wednesdays. When the party wraps (right about sunrise) head back to Centara for peace and quiet.
Jaxste, thanks again for your positive outlook and comments. We’d love to welcome you back again soon. How about this summer?

All the Best,

Joe

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Reviewed February 26, 2014

What an amazing stay!!!! As this was our first ever stay overseas, what enchanting places away from home!!!!!! We were pleasantly greeted by front end staff, but the English language
was considerable problem which we slowly overcame! The resort was faultless, the room were spacious and clean, breakfast was amazing, your head chef Louis does an amazing spread from a hearty breakfast to dinner. The resort has everything to offer from the gym to spacious pools, jacuzzi and three well stocked bars to the in house day spa to the bakery. All staff at the resort are amazing with their very kind nature can't do enough for you!! We will defiantly be coming back .

Room Tip: Any room looking out towards the sea .
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  • Stayed: February 2014, traveled as a couple
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Thank Coleman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded March 4, 2014

Dear Coleman M,

…and what an amazing review! We are so happy that you chose Thailand (and Centara) as your first overseas holiday destinations. We’re happier still that both delivered a fantastic experience for you.

Good on you for checking out all the facilities and options. Thank you especially for the compliment on Chef Luis’s breakfast. He does a great job for us and he works even harder when he gets a pat on the back.

Please make good on your pledge and come back to see us again soon.

All the Best,

Joe

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Reviewed February 25, 2014

We loved this place! We were on our honeymoon as well as it being our first time in a 5 star resort and it lived up to all expectations and beyond. They even honeymooned up the room for us before we arrived which was great. The staff were always friendly, caring and helpful. The pool was incredible. Breakfast was superb. WIFI was fast. Our room was great except for the bathroom being pretty dated, the door especially. I highly recommend doing the thai cooking class and going to the thai street market dinner at the hotels Spice Restaurant. Amazing! So many other awesome restaurants/bars right on the resorts doorstep or within walking distance. Perfect location for shopping too. All in all this is an amazing resort and we would never stay anywhere else when returning to Samui!

  • Stayed: February 2014, traveled as a couple
    • Value
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Thank mickmaher83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded February 28, 2014

Dear MickMaher83,

First of all –congratulations! We’re so pleased that you chose us for your Honeymoon and that it was a wonderful holiday. After all the planning and preparation involved with a wedding you two deserved a relaxing vacation!

Furthermore, we believe that being bathed in the warm glow of love influenced some of your observations, but we’ll take the compliments just the same!

We’re thrilled you took part in the Thai Cooking Class. You should be able to find everything you need to make authentic Thai dishes there in Newcastle.

You also mentioned shopping. You probably noticed the mysterious fencing stretching from one end of the beach to the other. That’s the location for Central Festival shopping center due for a Grand Opening at the end of March 2014. We think it will be a fine addition to what’s already offered in Chaweng.

We hope you make good on your promise to return and we’d love to have you come back for your anniversary. See you next year?

All the best,

Joe Clasby
Quality Manager

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Reviewed February 22, 2014

Went with family and relatives in dec 2014 and stay in centra, our ages range from a 1 years plus baby to a grandfather of 70 years old.

You can basically stay in the hotel without the need to venture out

There is a playroom for the baby which is great as we spent many hours there keeping the baby engaged, the rest of the family members either went gym, swimming, lazed by the seaside, jet ski or sleep in the hotel room

Room and Toilet are of a good decent size. The decor is Thai style and is cosy and very comfortable .

We Stay on the ground floor, the baby got badly bitten by the mosquitoes though. Do get insect repellent if you going stay there

Service standard is good,the breakfast spread is huge and we had great time feasting on the breakfast every morning.

Overall a good and relaxing stay especially for family

Stayed: December 2013, traveled with family
1  Thank Sailortraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded February 28, 2014

Dear SailorTraveller,

Thank you for sharing your review. We loved hearing that the entire family had a relaxing (and fun) holiday.

We’re sorry to learn that your baby was bitten by mosquitoes and you’re quite right; repellant is always a good idea.

Thank you for the positive comment on breakfast. It truly is the most important meal of the day. We’re glad that you made the most of it here.

We hope that you’ll make the short trip up from Singapore to visit us again soon.

Kind regards,

Joe Clasby
Quality Manager

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Reviewed February 19, 2014

We have recently spent a week at the place we love best in Koh Samui having stayed here six times previously. The reasons why we return haven't changed- the amazing staff, the beautiful grounds and the best spot to lounge about on the beautiful Chaweng beach.
The club level is extremely good value and is recommended.
The breakfast buffet is extensive and the themed dinners during the evening have a wide variety of dishes usually with a band thrown in.
In the end however it comes down to the staff who are so friendly and incredibly professional.
We have stayed at the 4 seasons in Koh Samui a couple of times ( which is amazing) and considered it for this trip. However the special magic of the Centara Grand lured us back and we are very glad it did,

Room Tip: The suites are lovely- we lately stayed in the "Bird of paradise" suite. Tons of room and...
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Stayed: February 2014, traveled as a couple
1  Thank Veryveryveryfussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded February 20, 2014

Dear Veryveryveryfussy,

We love your Trip Advisor username!

Thank you for sharing your review of our resort after your seventh (!) stay with us. We’re glad to hear that despite considering Four Seasons for your recent holiday you chose Centara and we exceeded your expectations.

We appreciate your reasons for making that choice also –amazing staff, beautiful grounds the BEST beach on Samui. Those truly are the ingredients for a perfectly relaxed holiday. We are so pleased that you enjoyed yourselves.

Thank you again for your kind comments and we all look forward to welcoming you back for an 8th visit!

All the Best,

Joe Clasby
Quality Manager

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Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chaweng
#6 Luxury Hotel in Chaweng
#6 Spa Hotel in Chaweng
#6 Family Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#9 On the Beach Hotel in Chaweng
Price Range: $80 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
The five-star Centara Grand Beach Resort Samui is a long-established resort that sits right on Chaweng Beach, a tranquil location that yet provides easy access to Central Festival for shopping and the ever-present buzz of Chaweng Road. Complete with the old world charm of colonial-era architecture and an unparalleled beach front setting, the resort is home to a host of facilities and activities, including a beautiful spa, complimentary Yoga classes a large sea-gazing swimming pool with its own swim-up pool bar and Jacuzzi, a fitness centre, two tennis courts and two kids clubs. You’ll enjoy no less than seven restaurants and bars, including COAST Beach Club & Bistro. Perfect for the most tranquil romantic escape or an adventuresome family holiday, the resort also features Muay Thai classes, beach volleyball, and a choice of water sports – think kayaking, windsurfing, sailing, Hobie Catamaran, body boarding and paddle boarding - as well as superb snorkelling and island hopping excursions around Koh Samui and diving opportunities arranged respectively by the tour desk and the PADI Dive Centre. Whether holidaying in Samui just the two of you or with the family, you will enjoy views of over the turquoise expanse of the Gulf of Thailand from your balcony or a private plunge pool. Spaciousness is a feature with all rooms and suites, with total living space ranging from 40 to 132 square metres while selected suites also provide concierge services. And your good times will begin almost from the minute you touch down on the island, as the resort is a short 15-minute drive from the airport. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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