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“Excellent Location, not adequate enough for families...”

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Centara Grand Beach Resort Samui
Ranked #11 of 104 Hotels in Chaweng
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent Location, not adequate enough for families...”
Reviewed January 6, 2014

Stayed with the wife and two children (a 2 year old and 1 year old) in the middle of Dec 2013, the good points - the hotel is located in an excellent location, near all the shops, restaurants within easy walking distance. The beach is fantastic albeit the waves were quite high for our children! The hotel grounds are very nice and the staff in general were very friendly.

To the bad points - as some of the previous reviewers remarked, our room was rather dated and in need of some refurbishment. Condensation on the ceilings, mold permanently stuck to the grout in the shower area, chipped basins and generally a bit old fashioned. To be fair, we did not ask to be moved as we were located right next to the lobby (perfect for us having to drag two children!). We came to the conclusion that there were only 3 high chairs available for the whole hotel, which led us having to fight for them at breakfast time. A shame that a small issue like this can not be resolved by management.

Finally, the food at their restaurants was good in general, we had one evening where the curry we ordered tasted distinctively bad (we both tried it). We made the waitress aware and ordered a different curry - to amazement, this tasted bad as well! The explanation of the chef for this was that the coconut was fresh and this was a distinct taste of this specific coconut. Did he not taste his food???

Lastly, Kids club is not really a kids club... there were hardly any toys and the whole place was in dire need of some investment. Let's just say that TV is not the answer!

In conclusion, I rate this resort a solid 2 our of 5 as in comparison, the Grand Centara in Hua Hin is a definite 5/5. There is no comparison!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globetrotteruk77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 15, 2014
Dear Globetrotteruk77,

Firstly, we’d like to express our thanks to you for taking the time to offer your review following your recent stay with us.

We are pleased to hear that you enjoyed many aspects (location, grounds, beach, staff etc.) of your stay with us.

Thank you for your recommendation on additional highchairs at breakfast. We have added supplementary equipment to alleviate this challenge. We also reminded our breakfast team that guests with very young children already have their hands full at breakfast and require extra assistance.

Please accept our apologies for the experience you describe with the curry. We do get consistently positive feedback on our Thai menu so this is a bit puzzling. Still, the exchange was conveyed to our Kitchen team.

Lastly, our Kid’s Club has seen steady improvement recently and we have plans for new equipment (both for the playrooms and playground) for 2014. The Camp Safari to which you refer is open to ages 4 and up so its true that there is probably less there for families with toddlers. We’ll certainly explore this aspect as we expand the offering to be more family-friendly. By the way, we welcome the comparison with Centara Hua Hin as we consider their standard for quality a benchmark that we should match or surpass.



Apart from the points you rightfully mentioned it does seem that overall you did take pleasure in your stay and we thank you again for sharing your review.

We look forward to the pleasure of welcoming you here (or to our sister hotel in Hua Hin) again.


Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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English first
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 3, 2014 via mobile

We spent 5 nights at the Centara Grand Beach hotel in Koh Samui from 21st to 27th of December.
We paid a premium,as we booked our hotel room at the last minute and it is a peak time for holiday makers in Thailand. Our deluxe room was nice although not very big. There wasn't any bathtub but the bathroom was big enough for 2 people. The swimming pool was very nice and big. the beach was lovely and there were plenty of loungers for the hotel guests. The fitness centre is great, there are 2 rooms: one for weights and another one for cardio exercise. My only negative comments would be that we paid £170 a night and breakfast was not included which was an extra £12 per person. Plus we were told upon arrival that if we wanted to stay over New Year we had to pay about £100 each to attend the NY gala dinner, and this was compulsory.So we sadly had to leave the hotel as we could not afford to pay for this very expensive gala dinner.
I would say that overall the Centara is a nice hotel but don't stay there at peak hols time as they'll be out there to get you!

Stayed December 2013, traveled as a couple
Helpful?
1 Thank DeborahGoldweis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 14, 2014
Dear Deborah Goldweis,

On behalf of the management team, we’d like to express our thanks to you for taking the time to offer your wide-ranging review following your recent stay at Centara Grand Beach Resort Samui.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our facilities are received with great pleasure.

Your assessment on the various tariffs is also well-received. We realize that some travelers during the peak holiday season are expecting the pricing structures normally associated with low season travel. The reality is that prices do increase during the second half of December through the first week of January. That is true of travel destinations throughout the world.

Apart from the points you rightfully mentioned it does seem that overall you did take pleasure in your stay and we thank you again for sharing your view.

We look forward to welcoming you again.


Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 3, 2014

Loved everything about this hotel, fab location right on the beach and near markets for browsing. You can hire a jeep for dirt cheap nearby across the road too to do some exploring. Spa pricey, but again across the road there are many other options. Gym decent enough, staff friendly, overall really pleasant stay!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 11, 2014
Dear Christian W.,

It’s great to hear that your stay with us was a good one and you enjoyed the beach, gym and nearby markets. We think it’s brilliant that you hit the road in a rental Jeep too. It’s hard to go wrong with a leisurely drive around the island –keep the sea on your left and it’s all good!

We do hope your family will come back for a repeat visit someday.

All the best for 2014!

Joe Clasby
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
Reviewed January 2, 2014

It was my first visit to Samui on December 30, 2013 and Centara was a place I stayed. The Check-in process was incredibly fast. If you plan to go checking out around don't even claim up to the bed, your plan will certainly fail ha ha ha, as the bed and pillows are soooooo comfortable, and you will be bond into it. The hotel staff were so naturally nice, I could feel that they are like that themselves. They are local people there who are so kind and friendly.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punchy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 11, 2014
Dear Punchy M.,

Thank you so much for your kind review. We’re pleased to hear that you enjoyed your (short) stay with us. Maybe next time you can come for a bit longer and enjoy some sightseeing…or perhaps just more time to relax!

Whichever it is we do hope you’ll make you way back to Samui at some stage.

All the best for 2014!

Joe Clasby
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 31, 2013

we stayed here in august 2012,it is a beautiful hotel,plenty of sun loungers around the pool and on the beach.The hotel is near to the main town which has lots of lovely bars and restaurants..We went to James Bond island which was lovely although it was raining hard the day we went and the sea was very choppy,they gave us all sea sickness pills.Koh Samui is beautiful and we'll worth a visit

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 11, 2014
Dear Karen S.,

Thank you for sharing your review with the readers of Trip Advisor. It’s been a while, but I trust that means you still have fond memories of your Samui holiday!

Please do come back to visit us again. We’ve got a fantastic new sea excursion partner and they can take you to some really incredible places.

All the best for 2014!


Joe Clasby
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

I stayed there on 24-27 Nov 2013. During my stay, it's raining every other day.
The Ko Pha Ngan can't be operated. So most of the time, I stayed in the hotel & that didn't make me bored. Centara is a big hotel & have got big pool, big garden & gym.
For me, I enjoyed a lot with yoga practicing.
It's my first time to practice yoga under the coconut trees & in front of the sea. Great experience that I was really relaxing & closing to the nurture.
Thank you so much for all staffs especially Joe Clasby who lead me 2 times /day yoga lesson.
I love it very much & for sure Centara is my first choice in Samui.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ratto H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 7, 2014
Dear Ratto H.,

Thank you for taking the time to share your review. We’re sorry to hear that the weather during your stay wasn’t all sunshine and blue skies, but really November is the traditional rainy season for us. It’s generally pretty wet that month, but on the bright side it does keep everything green and lush for the other months of the year.

We’re happy to hear that the yoga classes and resort facilities made your stay an enjoyable one.

We hope someday you can come back to visit us in a ‘sunny’ time to really experience a full Centara holiday in true tropical splendor.

Thank you again for your positive comments.

All the best for 2014!


Joe Clasby
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2013

We've been staying at Centara Grand Beach hotel on Koh Samui since it first opened seventeen years ago. We still love it and it is a very special place for us. The staff always treats us like family and Joe is the most wonderful host. He was a good sport even when our Seahawks beat his Forty-Niners. The property is extensive and the gardens are beautiful. We love that it's right on the beach and this is what brings us back every year. The Ping-Pong table in the garden helps us stay happy and healthy. The pool has been more crowded in recent years, so we now relax in the garden area. Piccolo has good food and the service from Pa (Auntie) Dang is extra special. Breakfast is delicious and the Deli is great for a quick sandwich to enjoy on our balcony with a view of the ocean. We have enjoyed many dinners at Spice Island, Palm Grove and Hagi. Even though the rooms are a little older now, we can't complain as it's such a beautiful place overall. We didn't see the General Manager of the resort this trip, but we have confidence that Joe is more than capable of running the property.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, January 5, 2014
Dear Tom S.,

Thank you sharing your review (and its encouraging comments) from your many, many years of staying with us here at Centara Samui. You really did make us smile as we could easily picture your customary movement...from the long walks on the beach before the sun gets too high, to the coffee shop (with Bangkok Post in hand) to the ping pong table to the Coconut Grove.

We passed your nice comment on to K. Dang and she was so pleased to hear she had made it on to the illustrious pages of Trip Advisor! Personally, I want to thank you both because it really is easy to be gracious hosts for such pleasant guests.

We always look forward to your visits and agree that the 49ers / Seahawks rivalry should never get in the way of our relationship. Especially this year…

Thank you both again for taking the time to give us your helpful comments and we look forward to seeing you again later this year.

All the best for 2014!


Joe Clasby
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Samui

Property: Centara Grand Beach Resort Samui
Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#8 Luxury Hotel in Chaweng
#8 Spa Hotel in Chaweng
#11 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
The five-star Centara Grand Beach Resort Samui is a long-established resort that sits right on Chaweng Beach, a tranquil location that yet provides easy access to Central Festival for shopping and the ever-present buzz of Chaweng Road. Complete with the old world charm of colonial-era architecture and an unparalleled beach front setting, the resort is home to a host of facilities and activities, including a beautiful spa, complimentary Yoga classes a large sea-gazing swimming pool with its own swim-up pool bar and Jacuzzi, a fitness centre, two tennis courts and two kids clubs. You’ll enjoy no less than seven restaurants and bars, including COAST Beach Club & Bistro. Perfect for the most tranquil romantic escape or an adventuresome family holiday, the resort also features Muay Thai classes, beach volleyball, and a choice of water sports – think kayaking, windsurfing, sailing, Hobie Catamaran, body boarding and paddle boarding - as well as superb snorkelling and island hopping excursions around Koh Samui and diving opportunities arranged respectively by the tour desk and the PADI Dive Centre. Whether holidaying in Samui just the two of you or with the family, you will enjoy views of over the turquoise expanse of the Gulf of Thailand from your balcony or a private plunge pool. Spaciousness is a feature with all rooms and suites, with total living space ranging from 40 to 132 square metres while selected suites also provide concierge services. And your good times will begin almost from the minute you touch down on the island, as the resort is a short 15-minute drive from the airport. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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