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“A great holiday with family and friends.”

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Centara Grand Beach Resort Samui
Ranked #11 of 104 Hotels in Chaweng
Certificate of Excellence
Newcastle, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A great holiday with family and friends.”
Reviewed August 10, 2013

We returned to the Centara in July with my family and 20 family and friends this year to celebrate my wifes 50th birthday. After a family holiday last year, we thought this would we the place to celebrate and we were not disappointed.
We organised a dinner party for my wife and 24 guests with the Banquet staff after our arrival. The meal and service was sensational. They set up tables over looking the gardens and beach area and made the night really special.
We stayed for 10 days, and as before, the staff all around the resort were great.
We had access to the club and the club staff Banana and Meena could not do enough for you. The majority of our group also had access to the club and this was a great place to meet at the end of the day.
We had a 1 bedroom premium pool suite, which has a bedroom and seperate lounge room. The couch in the louge area coverted into 2 single beds which was great. I am not sure what happens if we return again as both boys will be over 12 and in Thailand 12 year olds count as adults, and 4 adults cannot share a room together. I must say this was 2 large rooms with 2 seperate bathrooms so we would still use existing bedding so cost may play a factor in we ever return. The room was clean and spacious.
The breakfast, and food from the pool area was great as was Zicos restaurant. The food at Zicos was very very good, but the entertainment let the venue down.
Overall my family and party all had a great time at the resort. My family will definately visit here again and a number of our friends are already talking about going back.

Room Tip: Book a room that also has club access, You will not be disappointed.
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  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn6849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 21, 2013
Dear Glenn6849,

Thank you for taking the time to share your review of your recent stay with us.

We’re thrilled that you chose our hotel for your celebration and we’re pleased that your group enjoyed themselves.

Your kind remarks regarding The Club team have been conveyed to Banana, Meena and the others.

We are grateful for your positive observations on your dinner at Zico’s and did note that the entertainment (Dancers from Sao Paulo, Brazil) did not meet your expectations. We are working together with the dance team, looking closely at the music selections, sound system and choreography with an eye towards providing a more vibrant show. We’re confident we’ve improved and the performers are enthusiastic about the changes.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you, perhaps for your wife’s 51st birthday!

Sincerely,
Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Sydney, New South Wales, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 9, 2013

I found this resort pretty good but there is room for improvement. 5 star resorts in Thailand are usually pretty fantastic especially their service but unfortunately Centara didn't seem to have the staffing levels they need for such a large resort. But the pool area, beach and general resort facilities and grounds are very good. I would recommend this resort more for families and groups traveling together. Not really a couples kind of place.

Room Tip: Don't go the ground floor rooms way too many Mosquitos
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Louise N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 18, 2013
Dear Louise N.,


On behalf of the Management team, we would like to thank you for taking the time to share your review on this forum. We do agree when you suggest that there is room to improve. We’re not satisfied until we exceed expectations.

We have noted your comment regarding the staffing levels. We’re constantly looking at ways to help our staff members grow through cross –training so we are implementing more of this. The end result will be more staff in the busier areas of the hotel and better service for our guests.

We would like to sincerely apologize if any inconvenience was caused.

We hope that we will be given the opportunity to welcome you back to Centara Grand Beach Resort Samui in the near future.



Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2013

been in Centara Grand Beach Resort Samui with my husband and 2 kids from July 25~28, was a wonderful stay there, good location centered at Chaweng beach, nice garden, nice pool, nice room, friendly staffs, beautiful and clean beach... everything was just perfect, except there're too many mosquitoes inside and outside our room at the ground floor. my kids and I really suffered a lot...
also the car pick up from airport to hotel was charged too high at 1200 Baht, while on the date we left we spent only 300Baht to call a 9-seats van for the same route.

Room Tip: too many mosquitoes for the rooms at the ground floor, just next to the garden and pool.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nunu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 11, 2013
Dear NunuH,

Thank you for taking the time to share your comments on your recent stay.
The mosquitoes do seem to be particularly active this time of year. We recommend guests use the little repellent towelettes or spray. Also, it’s true that many times the mosquitoes cleverly hide under the tables in restaurants -especially when there is a tablecloth- and when you go to eat they eat too!
We also believe that dehydration can cause a more severe reaction from mosquito bites. We advise guests to always drink plenty of water before going outside and be sure to stay hydrated while out.
If you were able to find a large airport transfer van for only 300THB for your family then you got a fantastic bargain. Good for you!
Thank you again for your comments. We hope to welcome you back before long.

Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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Sydney, Australia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 8, 2013

Very disappointed in this hotel that was recommended by friends. Even though the booking was made well in advance the original room offered was ordinary and little immediate interest in making good.

Very poor - almost non-existent service around the pool. No security controlling the handful of drunk and disorderly patrons in the pool bar area that were disrupting everyone elses peace and quite.

A considerable number of unsupervised children around pool areas.

Mantenance issues, were plentiful and in need of some TLC.

Maybe I just took the wrong advice and made the wrong choice. Definitely not the hotel for those looking for peace and quite.

Room Tip: I wouldn't choose one - just dont stay here.
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  • Stayed July 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 10, 2013
Dear Ross C.,


On behalf of the Management team, we would like to thank you for taking the time to share your review on this forum.

We have taken a good note of your comments regarding the service quality from our Beach & Pools staff. We have just appointed a new, young and enthusiastic Food & Beverage Director. The upgrading of the Beach Butler system (push button for service) is one of the first areas he will be addressing.

We would tend to agree with your inference that it is always helpful in this day of the World Wide Web and so many social media sites like this one to do your own research. Our resort is popular with families and this is often mentioned on this forum and elsewhere.

Also, you are accurate, during school holidays there are more families with children staying with us. Generally speaking, the children are elated to be out of school and they tend to express their high spirits when they play. At the same time, their parents are almost certainly equally thrilled to have some time to themselves and often choose to celebrate with a cocktail or two at our swim-up bar. We encourage our guests to enjoy themselves and we’re disappointed when they don’t. We apologize that their merriment disturbed your peace and quiet.

Still, as we have stated on this forum before -there is always space to be on one’s own if one doesn’t want to mix with the other guests at the pool for example. We have ample space in the gardens or on the beach to easily accommodate all our guests even when the resort is fully occupied.

With regards to maintenance issues, we are making progress. For example, in your previous correspondence you mentioned a problem with the door lock at your room. We are systematically replacing all the door locks on our guest rooms. The majority of them will be changed before year’s end.

Again, we would like to sincerely apologize for the inconvenience caused.

We thank you once again for sharing your review.


Sincerely Yours,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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Mandurah
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 6, 2013

We have just come back from staying at The Centare Grand Beach Resort Samui in July and loved it. The staff were amazing and a special thanks to the ones in The Club area. The location is fantastic close to shops and the walking street at night with all the markets. We also found lots of great restaurants thanks to the trip advisor restaurant guide. The pool and beach are a great place to unwind beautiful views with warm breezes. Such a lovely holiday destination.
The management of this hotel are very pro-active in looking at ways to improve your holiday experience through feed back which I think is really great.

Room Tip: We were in the 2nd block third floor pretty quiet great view. Try out the omelette at breakfast they...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ges87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 10, 2013
Dear ges87,

Thank you for taking the time to share your review of your recent stay.
We’re so glad you were able to experience the pampering and attention that come with an upgrade to our Club facilities.
It’s great to hear that you approve of the job we’re doing here. Make no mistake; we recognize that we have to keep moving our offering forward. The best way we have found to do that is to listen to the feedback our guests give us. We appreciate that you decided to stay with us.

Once again thank your for your comments. We hope to welcome you back before long.

Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sinclar
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 2, 2013

The Centara Grand is a beautiful hotel with excellent attentive staff.
The facilities were magnificent, the location is great and the bustling night lift at the front.
You’re walking distance from a great variety of bars and restaurants: you could easily pick a different restaurant every night and not be disappointed.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 10, 2013
Dear Joe P.,

Thank you for sharing your comments following your stay at our resort in July 2013.

We are pleased to read that our staff took good care of you and that you enjoyed our various facilities. We agree, that our central location makes our resort a great choice for an island holiday. We appreciate that you decided to stay with us.

Once again thank your for your feedback. We hope to welcome you back before long.

Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lossiemouth Scotland
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 31, 2013

Hi there travelled to Koh Samui with Eva air on the 5th July it was ok but received better service with other airlines ok now to the hotel
as I said in the title of review cant fault the hotel room 328 for a day upgraded to the premium deluxe ocean facing room on the top floor room 338 only difference is there is a bath and slightly better view but its higher up away from any mozzies which the wife likes .
The staff at this hotel are what makes this place always smiling and never any bother to do anything for you they really go out of there way to please you.
Never mind about the rooms ok dated maybe but how long are you in the rooms and bathroom as long as it is clean which you cannot complain about the house keeping the beds are really comfy and you get a good sleep.
The food at the hotel is first class anybody that says different should really wise up.
The club we find is the hub of the place where you meet a lot of different people which is nice as we have made some really good friends there have to mention the club staff Banana,Meena,Aom,Pom & Lar they are really special people and do there job and more really well, thanks all at the club u made our holiday,Banana &Hester for all you did for us as well thank you still thinking about the anniversary cake it was something else thank you very much.(still laughing it was priceless)
down on the beach 1 morning to put our towels down on the sunbeds and there was about 20 Centara staff cleaning the beach in front of the Centara every 1 said hello and good morning which I think was really good the staff here are just like 1 big happy family and give it there all to please you .
Was invited to the Cocktail party it was very good and met a lot of other guest as well which was nice
OK that's it for now cant wait till next year to return back to Centara Grand and meet old friends and to the GM Danny MaCafferty you should be proud of your staff as they are all excellent
Heres to next year
all the Best
Dondarr

Room Tip: The higher up you are the better away from the Mozzies at night
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dondarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, August 1, 2013
Dear Dondarr,

On behalf of the Management team, we would like to thank you for taking the time to share your review of your recent stay with us.

We are happy that you enjoyed room 338 and you’re right, the view from that room is fantastic. Additionally, we are glad you slept well.

The Club Team (and Hester!) work very hard and they’ll be delighted to learn of the positive experience you had there thanks to their attentiveness.

Dondarr, you must have been up early to catch us cleaning the beach! We try to complete our chores before our guests wake up so everything is ready when you come down to the beach. We know that extra effort is appreciated.

We are thrilled that you enjoyed your stay with us. Your kind review brought us more than a few smiles and the remarks regarding our staff and services are received with great pleasure and have been conveyed to all concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

We hope that we will have the opportunity to welcome you back to our resort very soon.

Sincerely,
Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Samui

Property: Centara Grand Beach Resort Samui
Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#8 Luxury Hotel in Chaweng
#8 Spa Hotel in Chaweng
#11 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
The five-star Centara Grand Beach Resort Samui is a long-established resort that sits right on Chaweng Beach, a tranquil location that yet provides easy access to Central Festival for shopping and the ever-present buzz of Chaweng Road. Complete with the old world charm of colonial-era architecture and an unparalleled beach front setting, the resort is home to a host of facilities and activities, including a beautiful spa, complimentary Yoga classes a large sea-gazing swimming pool with its own swim-up pool bar and Jacuzzi, a fitness centre, two tennis courts and two kids clubs. You’ll enjoy no less than seven restaurants and bars, including COAST Beach Club & Bistro. Perfect for the most tranquil romantic escape or an adventuresome family holiday, the resort also features Muay Thai classes, beach volleyball, and a choice of water sports – think kayaking, windsurfing, sailing, Hobie Catamaran, body boarding and paddle boarding - as well as superb snorkelling and island hopping excursions around Koh Samui and diving opportunities arranged respectively by the tour desk and the PADI Dive Centre. Whether holidaying in Samui just the two of you or with the family, you will enjoy views of over the turquoise expanse of the Gulf of Thailand from your balcony or a private plunge pool. Spaciousness is a feature with all rooms and suites, with total living space ranging from 40 to 132 square metres while selected suites also provide concierge services. And your good times will begin almost from the minute you touch down on the island, as the resort is a short 15-minute drive from the airport. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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