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“Bad service”

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Nora Beach Resort and Spa
Ranked #13 of 104 Hotels in Chaweng
Certificate of Excellence
Reviewed September 18, 2013

Staff at the pool area are rude speak to guest in the hotel in a high tone of voice and given ridiculous rude attitude. At the beach side no staff assist to open the umbrella. When staff came to us though he provide assistance . Shocking in the opposite way that he start rise his voice toward me regard I took 2 towel. Really traveller are you ready to be shout by someone due to towel on your vacation. Hygience in the room is bad pillow cover with stink. Think twice before you book.

Room Tip: Paid little more for 5 star
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  • Stayed: September 2013, traveled as a couple
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1  Thank Taleb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Nora Beach Resort and Spa, responded to this reviewResponded September 20, 2013

Dear Mr. Taleb,
Further to our conversation before your departure from our resort on 20 Sep 13. I have no excuse regarding to your comment of the service staff at Pool as well Housekeeping Service which you'd requested through Front Desk (our new staff forgot to inform Housekeeping) ect..,
However, I do appreciated on your kind understanding and accepted our apology.

As discussed, please let me know when you plan for Samui again and as promised. I will find a nice local restaurant with a real Thai taste for you and your partner.

Sincerely yours,
Jeff Sakakorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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510 - 516 of 1,123 reviews

Reviewed August 31, 2013 via mobile

This hotel is in a lovely quiet location but easy places to get about the island. Rooms lovely, staff very nice just a few improvements could be made. Rooms ready for a revamp, chairs on balcony could be more comfortable but main complaint is that the beach needs cleaning along with the beach beds which were stained. Not what you would expect from a top resort. But I would return as overall our stay was nice, great views, lovely food and pool area. A little attention to detail would make this place very special.

  • Stayed: August 2013
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3  Thank Asoumare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

The resort is attractive. We had two ocean view villas with a connecting door which was very convenient being a family with four kids. The rooms and bathrooms were nice and spacious. The only comment with regard to them is the shower in which the water suddenly turned cold and then hot which wasn't so pleasant.
The pool was nice and the food was Ok. The main reservation is the location and the beach. This is not Chaweng and there is no direct connection to the Chaweng beaches. This was not clear to us before arriving so we were disappointed. So be aware. The beach itself is rocky and full of sea weeds and not inviting so the pool is the only real alternative. It is a short drive into the center and lots of taxis as well as a hotel shuttle on certain hours.

  • Stayed: August 2013, traveled with family
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3  Thank nina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

Never been asked for a £40 deposit for a key before, despite leaving my credit card. Fun golf cart ride to the room, although the girl driving it had to ask the concierge which pedal was the brake, but those are my only two negatives - the place is lovely and the room (ours being the sea view pvte pool) unequalled - just right, idyllic setting and good service. Interesting pool bar and restaurant - entertainment every night, in a sort of "Murf and the Magictones" way, the poor duo singing eagles covers to up to 8 people, but the Saturday night ladyboy show really worth a look and great fun if you are in the right frame of mind or have had enough MaiTais. Glad for the private pool - classic deck-chair wars otherwise, folk up at 6am with their "reserve me" towels. But food good, a bit overpriced, location OK as any closer to Chaweng you wouldn't get these facilities, overall no regrets

Room Tip: Sell your car and upgrade to a pool room - blissful
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  • Stayed: August 2013, traveled with family
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2  Thank Des W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

Would highly recommend staying at this resort . Hardest decisions were whether to swim in the pool or beach , and what to have for breakfast . Nora Rama cocktail delicious and pool bar staff more than accommodating. 12 nights of paradise . A short ride to chaweng beach . Will definitely be returning to restore my batteries . Thank you

Stayed: July 2013, traveled with family
2  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013 via mobile

Generally a pleasant stay.
Only criticism is that somehow management could try to control guests "reserving" deck chairs early morning andnot then using them, thus making it hard to find an available chair.
Otherwise, a very relaxing place.

  • Stayed: August 2013
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Thank Simonk111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

When we reached hotel, hotel manager told us that there is no vacant room for us, eventhough we made our reservation 5 months ago. He said that they do this sometimes so they will transfer us to the sister hotel (nora buri). New hotel was a 5 star hotel but the thing is we can not stay there all the time. We stayed there for 2 days (unpack-pack) then moved to Nore Beach again (unpack-pack again). And they gave us a very very non-soundproof room. The neighboor room was very noisy (honeymoon couple).

Generally hotel was cheesy, 90's style.

If you are going to Koh Samui, go to a little more expensive and qualified hotels.

  • Stayed: August 2013, traveled as a couple
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1  Thank starrynighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nora Beach Resort and Spa

Address: 222 Moo 2, Chaweng Beach, Bophut | Koh Samui, Suratthani 84320, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Chaweng
#9 Spa Hotel in Chaweng
#10 Luxury Hotel in Chaweng
#10 Family Hotel in Chaweng
#13 On the Beach Hotel in Chaweng
#17 Romantic Hotel in Chaweng
Price Range: $88 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Nora Beach Resort and Spa 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Nora Beach Hotel Chaweng
Nora Beach Resort All Inclusive
Nora Beach Resort And Spa Ko Samui/Chaweng, Thailand

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