This place needs a serious renovation and steep drop in price. I'll start with compliments to the daily staff around the pool etc. who do their best to give you a chill time. But despite all their honest efforts and attention, this is the truth you should know about this "resort":
-Rooms are small, dark, old-fashioned, musty and very unattractive. The bathrooms are 10 years behind today's hotel standards. The lights are very dim and few. The furniture looks like it was gathered from a bankrupt 80's Austrian ski-motel. You just don't want to be in the room because it's totally depressing.
-Rooms infested with mosquitos. Really, day and night and they manage to keep coming in. Try sleeping in a small musty room with a noisy aircon while you and you baby are being eaten alive by aggressive pests. We sprayed with repellent a LOT, but they were just unstoppable.
-Our room, no. 324, had a view on a dead wall 4 meters away. See the picture. Not that you can "enjoy" this view if you would like, because there is no privacy and everybody can look into your room as soon as you open the curtains. Most of the other rooms will not offer you any spectacular view either.
-Aircon sounds and performs like it had it's last servicing in the 90's. Hard to sleep with their loud motor noise. We called to ask for a check-up but that evening nothing had improved much.
-Bathroom floor is dangerously slippery.
-The pool area is also outdated. The pool is unattractive. The staff, again, is nice though and do their best to make you feel comfortable. But also here the prices on the menu from Baitong restaurant that also serves the pool (see my other review) are too high for the value you get.
-The guests are typically European and 50+. I have no problem with that and the upside is that it's pretty quiet around the pool with not too many kids playing around.
-There is nothing here but the staff to give you an "authentic" feeling. No attention is being paid to design to make this place attractive or "Thai".
-I saw some of the stray dogs that pest Chaweng beach on the "resort" grounds.
-Breakfast is OK if you like European food. Coffee is good. The "fruit juice" = super-sweet lemonade. Don't expect a wide selection of cheese, sushi or other fancy stuff.
-People smoke around the pool area and also INSIDE the restaurant even during breakfast. I guess this is related to most guests being European and 50+.
-There is nothing to do for kids, apart from being in the pool. No kids activities or entertainment.
-We tried to get a sun lounger on the beach but they were ALL OCCUPIED. How is that possible? How can you have less sun beds than guests? You can count & plan, can't you?
-I paid a little over SGD 250.- per night (200 USD) and for that amount I certainly did expect to get waaaay more value for money. I have seen cheaper hotels top this place a few times over.
Then a final word on the 3-minute conversation I needed to have with the manager over the phone just because I asked for 2 more 500ml bottles of water to feed my baby with milk. The first time my wife called reception, they simply refused and said we already had our 'quota'. So I called again to see if my wife had misunderstood and the reception needed to forward my call to the manager. For a bottle of water??? So, anyway, the manager tried to explain to me that I had options to buy it expensive at the restaurant of walk out to the road and get it cheap in a shop. Whaaaaat? I paid over SGD 250.- a night and it's too much to ask for a bit of extra water that costs a few cent because I need to feed my baby?
But wait, it get's more ridiculous: following my remark that I was disappointed with this lack of service at this price range, the manager kindly reminded me that in my room rate was included CLEAN SHEETS, ELECTRICITY and WIFI! Oh oh, really, WOW, thank you soooo much to give me clean sheets and electricity! Really, what a surprise. What's next, I am charged per sheet of toilet paper or per drop of shower water, or per plunge in the pool? OK, in the end I did get my extra water, but the style the manager adopted in this conversation made me decided to drop my rating to 2 starts.
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- Also Known As:
- Banana Fan Sea Hotel Chaweng
- Banana Fan Sea Bophut
- Banana Fan Sea Resort Ko Samui/Chaweng, Thailand