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“Not the land of smiles this time”

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Chaweng Cove Beach Resort
Ranked #35 of 104 Hotels in Chaweng
Dubai, United Arab Emirates
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not the land of smiles this time”
Reviewed November 14, 2013

As a traveller with many years of experience in Thailand and a return visitor to Koh Samui I was very dissapointed with the front line staff at this hotel. We had booked on line several weeks before after deciding to stay at the quiet end of the beach and this was the first visit to the Chaweng Cove hotel.
There was some confusion with what the booking agency had paid the hotel and was probably a genuine mistake but poor communication to all parties. That happens, but the attitude of the reception staff was very unprofessional and uncaring. it seemed that they were in competition with each other to see who could be the rudest. Had money not changed hands we would have moved elsewhere.
I first visited Thailand in 1971 and have enjoined countless hoildays and business trips since, but this was the worst example of Reception staff I have experienced.
A member of the pool bar staff also let the side down when he asked if he could keep the change from the bill!
The housekeeping staff were however a credit and the other members could perhaps learn from them.
The hotel itself is OK. The basic rooms at the front overlook the service road and can be a bit noisey at night but they are clean and of a good standard. The bathrooms especially stood out with great showers.
The pool and beach rooms looked very good and the three pools and sun areas good for relaxing. The beach area is a bit small but it was not busy at the time of our visit.
Nothing special in the food department but just outside there are several very good value eating places.
Chaweng Cove management: please remind your staff that one reason why so many people return to Thailand is because of the friendliness of the people there.

Room Tip: Pay a bit extra and stay near the pools.
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  • Stayed November 2013, traveled with friends
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Helpful?
3 Thank nickerleg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Cleanliness
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English first
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 13, 2013

We stayed in the Chaweng Cove Resotel ( as it was known) a few years back now on a 6 week tour of Thailand, and we stayed here in Koh Samui for around 6 days of the trip. We had the pleasure of staying in the Chaweng Cove resotel, and i would thoroughly recommend this hotel to anyone. Working in the travel industry i have stayed in many of the world's best hotels, and yes the Chaweng Cove is not one of the greatest, however for the prices we paid we had a truly wonderful stay. The rooms were kept very clean, pool area was great and immediate access to the beach was also great. We had a beach front villa, so could step out each day directly to the beach. Well worth the few $'s to upgrade if possible!

Room Tip: Go for the beachside villas!
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  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 31, 2013

Chaweng Cove Beach resort represents reasonable value in Thailand's expensive strip of hotels and resorts. It's plusses are nice beach-frontage on one of the nicer parts of Chaweng beach, a major plus. The sun lounges and mats are definitely showing their age though! The breakfast buffet is acceptable but nothing amazing (they never are) and they grounds are neat and tidy. The rooms are showing their age, we were in the block and it looked quite dated but did have ocean glimpses which is nice. I think I would have rated it higher if I hadn't checked out the competition, there are a lot nicer hotels on Chaweng beach, it just depends how much you want to spend.

I think the resort represents good value for money but that's about it. The reception staff seemed disinterested some of the time, we tried to book an ATV tour through them and they told us to do it ourselves, this didn't leave a good taste in my mouth. I think next time I might pay a little extra and stay somewhere nicer and maybe a little closer to the action.

Room Tip: I think the bungalows are nicer than the aging hotel block
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  • Stayed October 2013, traveled with friends
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Helpful?
2 Thank Azure_Jon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 23, 2013

Was good value for Money! Grounds are nice you have a private part of the beach ! Location is good on the main strip but far enough to get away from all the Night life if you need to chill and relax! Breakfast was good enough not the best but was still good. There Is a Gym but its pretty small, you have all you need just outside from hiring bikes / massages / banks to exchange $ / food/ convenience store etc. Even a van that sells Shots and drinks for cheap haha! If you want a nice clean place that has all you need but you dont want to spend a lot of $ this is good for an average resort! Good bang for Buck!

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank GP_THE_GLOBE_TROTTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2013 via mobile

Stayed in the deluxe ocean view room. Staff were friendly and helpful, view was good and very close to a fantastic beach. Breakfast was also good. However hotel itself was not that special, considering how many hotels are around, and about 20 min walk from heart of Samui. Would probably stay somewhere else next time.

Stayed October 2013, traveled with friends
Helpful?
3 Thank Onnanoko-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaide south australia
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 7, 2013

We stayed in the superior garden bungalows. They were nice enough, with a little porch which was nice for my husband as he is a smoker. This is a 2-3 star property nothing special and lacks ambience particularly the restaurant. However if you are like me you can overlook that as it is made up for by being able to see the ocean as you are eating and drinking. It is a good option if you want to be right on the beach as well as right amongst the restaurants and shops and not pay too much. The restaurant was expensive and the only time we ate there apart from the included breakfast we got awful service and awful food and they forgot something and it took ages and we were pretty much the only people there. The sun lounges get 'reserved' by people putting thier towels on them then dissappearing - which i dont think is fair. We were there in a very quiet time and sometimes we could not get a lounge as they had all been reserved even though nobody was using them. Plus the louges are really old and shabby, with pillows splitting and falling apart. The beach is nice and clean.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 28, 2013

we booked superior room which means regular room in 1-3 floor (without elevator).
our window was looking to the main street and there was pub near the hotel that played music until late at night.
we complained the staff about it and they gave us a new room in the middle of the night.

i reccomend to order a Bungalow room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chaweng Cove Beach Resort

Property: Chaweng Cove Beach Resort
Address: 17 / 4 Moo 3 Chaweng Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chaweng Cove Beach Resort 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
An idyllic resort built in contemporary Thai architecture set directly on the beach front location of the vibrant Chaweng Beach, 10 minutes drive away distance from the airport within short walking distance to the nearby vibrant commercial area offering 101 cozily decorated guestrooms and classic charming bungalows for enjoyable tropical beach holiday experience. ... more   less 
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Also Known As:
Chaweng Cove Resotel Hotel Chaweng
Cove Resotel Hotel Chaweng
Cove Resotel Chaweng
Chaweng Cove Beach Resort Ko Samui, Thailand

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