We booked this hotel July 2013 through Hotels combined and chose Late rooms to book through that came up as the best priced scenario based on our booking criteria.
Our search criteria was 2 adults in 1 room with 1 child aged 12.
This met the hotel requirements and was clearly defined on our reservation form.
1 day before arrival we received an email saying we had to pay approximately $35 dollars more per night for our daughter.
I immediately emailed back to they and this continues over a couple of emails and they blatantly refused to adhere to the booking conditions.
At late notice when we arrived we had no option but to pay them more for our child as we had nowhere else to stay and felt very pressured into doing this.
We tried to avoid reception after this occurred as we were not happy at all but on the occasion we did have to go there and on 2 other occasions we witnessed other hotel guests debating the hotel bill with them.
We travel a lot and always book our hotels online and have never had dealings and had our stay ruined due to bad feelings caused by the hotels lust for money.
We would never stay there again and their behavior was unacceptable.
- Official Description (provided by the hotel):
- An idyllic resort built in contemporary Thai architecture set directly on the beach front location of the vibrant Chaweng Beach, 10 minutes drive away distance from the airport within short walking distance to the nearby vibrant commercial area offering 101 cozily decorated guestrooms and classic charming bungalows for enjoyable tropical beach holiday experience. ... more less
- Reservation Options:
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- Also Known As:
- Chaweng Cove Resotel Hotel Chaweng
- Cove Resotel Hotel Chaweng
- Cove Resotel Chaweng
- Chaweng Cove Beach Resort Ko Samui, Thailand