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“Misrepresented on website”

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Chaweng Lakeview Condotel
Ranked #28 of 79 Specialty Lodging in Chaweng
Reviewed February 2, 2014

This hotel is greatly misrepresented on their website and on agoda as well.
When I tried to inquire via the numbers listed on their website regarding our already paid booking, none of the phone numbers except one were working. The manager, a Markus Braunwalder answered the phone, and before I could introduce myself or even knew I had the correct number, he most strongly screamed that I should never have called, and never to call back again and hung up the phone! So I inquired via the website form and was greeted in the same friendly manner by Mr. Markus via email. He never did attempt to answer my query, which was simply if I could extend my booking…. Glad that he didn’t because of what we found once we arrived…..
The website boasts “relaxation and fitness with a gymnasium and 25 mm swimming pool and private sauna, Jacuzzi and massage therapy” The gym is a small building in the back of the parking lot that is mostly broken and unusable. The private sauna and Jacuzzi and massage therapy are nonexistent. They simply do not have them.
They also claim that they are “5 minutes from Chaweng beach, shopping and restaurants, (which can be reached through our complimentary transport at anytime of the day or night.)” This is also nonexistent. There is not a shuttle service.
They say that they are within walking distance to Tesco, but it takes about 30 minutes to walk there.
The room that we were put in was not the room we booked. It gave the impression that it had been being renovated, and was not yet complete. They say that they have a “Fully Equipped Kitchen” but there was nothing to cook with, no kettle, no microwave. No safety box as advertised either.
There were screws in the walls everywhere, like someone had just moved out, and took everything with them, completely bare. An empty shell of a room. The beautiful balconies had no furniture whatsoever, just empty space.
And besides that, the room was very dirty. There was urine all over the toilet, cigarettes butts in the drawer in the kitchen, piles of hair in the shower drain. My husband did ask them to clean again, but ended up spending about an hour cleaning the bathroom himself before we could even use the toilet or shower.
On the last days of our stay, the hotel ran out of water. The water that they used to send us to shower was filthy. Dirty, muddy water…. So we didn’t shower at all.

  • Stayed: January 2014, traveled with family
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4  Thank Jrichard19831983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 - 21 of 107 reviews

Reviewed November 22, 2013

We had make a booking on this hotel for one week in November. We had made a booking on this hotel for one week in November. It was the first time for us in Koh Samui. We decided to make a reservation for a nice hotel, not far away than the city center of Chaweng but we have been very disappointed!

Everything was horible and realy durty!
Do not believed on the pictures than you can see on website because the reality is realy different.

To begin, the mosquitoes and lizards were everywhere! On the lobby, on the breakfast place, on the room..

If you are waiting to find a Spa, as mentionned on their description, you have to be ready to find a something realy different! A small wood house with no electricity and nothing inside, next to the horrible and durty pool!

The room, as mentionned "VIP Deluxe Suite" was durty and horrible.
If you want to spend time on your balcony, it was not possible because you will find hundred of mosquitoes and lizards.

The badthroom was durty, the bath tube was durty, the towels was hold and durty, everything was durty!

If you are waiting to eat a nice breakfast do not wait to have it!
The cofee and all foods was inedible.

When we arrived we try to find a cab to go in the city center.
Do not trust the receptionist because she will call a special cab (black jeep) which definitely work with the hotel. The price is 300 baths instead of paying 150 baths normaly.

We just stayed one night and trying to find another place to spend our holidays.

  • Stayed: November 2013
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2  Thank Smile2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

This place is a great stay if you want a really nice room with a view of the lake away from the commercial hubs in Samui. Don't expect great service though. Not that staff aren't sweet. The place was short staffed in September. Rent their bikes. (Unless you want a Harley)

Room Tip: No elevators. Book lower if you can't climb. Get the upper rooms if you want a nicer view of the...
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  • Stayed: September 2013, traveled with friends
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1  Thank raindropsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Ok so it is 5 minutes taxi away from the nightlife and beach.. no big deal on the other hand very quiet. Beach hotels were twice the price anyway, we got a huge deluxe suite at a bargain price. well worth the money, the staff were excellent especially the little lady who works in the restaurant. I couldn't fault it really, if i had to be picky i would say that the bath and shower could have been a little cleaner that's all.

  • Stayed: July 2013, traveled with friends
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2  Thank NeilskyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

After staying 3 days in this hotel i have to say that i enjoy very much and i recommend this hotel for families or if u just want to have relax during your holidays.
the staff are very friendly and always try to help you.
Beach distance about 5km.
nice stay

  • Stayed: August 2013
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1  Thank smiguel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

This hotel is beautiful, clean, and so is the pool. It would be ideal for a family who wants privacy and early nights to bed but not for anyone who wishes to see alot of the island and go out. it is too far from the beach/ restaurants, and 4 taxi drivers were unable to find it. I should have known when the manger gave us a card with the address and small map in Thai for any drivers. In the worst instance, a driver took us to 2 other hotels with chawang lakeview in the name despite showing the card/address, he became so annoyed he threw us from the taxi and we were stranded. The hotel is down a very long dirt alley which is already off a secondary road and not visible from any street. Walk to chawang beach would take 90 min and is not safe after about 6 pm (a direct quote from the mgmt). The free shuttle to the beach is great, and he charged 100 baht to return which is much better than taxis, but you have to call which was not possible on US cell phones. We explicitly stated 2 different times to please just pick us up at 8pm because calling was not possible, but both times the ride never came and we had to ask a local store owner if he would call for us. (Kindly he did) The manager Khanison was so nice and did his best but the location is just aweful and I was weary in anything we did. i didnt want to drink or let loose out of fear we would get another taxi that did not know where it was and I would need my wits about me to show the map. I never saw any breakfast and it seemed like there was no way any of the "restaurant menu" was actually real, but I never tried so I can't say for sure. Also, I walked by the "spa" on morning, the blinds were shut, TV was on, and I saw someone sleeping on the floor, so the "spa" seems to also not be as it appears online.

  • Stayed: June 2013
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3  Thank ThaiTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

1) on coming, the price they will take more, tax explanation... 1500, not as written 1274...
2) No restaurant.
3) Found in kind of poor area...
4) nice and big pool, full of cleaning material...
Recommended for 1 or 2 nights just as a stop.

  • Stayed: March 2013
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Thank Generalston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chaweng Lakeview Condotel

Address: 71/50 Moo 6 | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #28 of 79 Specialty Lodging in Chaweng
Price Range: $22 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chaweng Lakeview Condotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Chaweng Lakeview Condotel is a uniquely-situated condominium hotel, and with just 22 one bedroom studio suites and one two-bedroom Penthouse is ideal for those wanting a relaxed and unhurried holiday far from the stresses of modern life. The complex offers the ultimate combination for relaxation and fitness with a gymnasium and 25m swimming pool and private sauna, Jacuzzi and massage therapy for essential health. The Studio apartments offer 60 square metre of living space and include a western-style kitchen, a combined lounge/bedroom area, and bathroom with bathtub overlooking the Lake. There is a huge outdoor terrace with magnificent views of Lake Chaweng where you can view the incredible sunrise each morning. All are spacious, light and bright with tasteful décor throughout. The Penthouse offers 2 large bedrooms, is ideal for two couples or a family of 4 with large open living area, fully equipped Western kitchen and 270 degree views of Lake Chaweng and the Hills behind. ... more   less 
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Also Known As:
Chaweng Lakeview Condotel Hotel Chaweng
Chaweng Lakeview Condotel Ko Samui, Thailand

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