We booked for seven nights in a over water villa. As I usually do I like to see the room before we settle in. What a shock!!! The villas are very very tired they need a total refurbishment. I asked the receptionist if they had another villa available that was in better condition and she said no that maybe in a couple of day's they might have one. I asked if I could please speak with the manager, and waited 4hours for a call. Finally I went back down to reception and I asked the woman behind the counter if she was the manager. She replied yes. When I told her I was not happy with the room and wanted to be changed and would not be fobbed off either find another villa or give back my money (she kept making excuses for not refunding my money). The real Manager showed up. He had only been in the job 3 days and had just been contacted, by the staff. He offered to move us to a family suite which was on the top floor of the main block.
The food was good, and the majority of the staff friendly. The new manager has inherited a shambles of a hotel. The staff uniforms are literally in tatters, one girl held her skirt up with a bulldog clip everyday I saw her, and the majority of the other staff had uniforms coming apart at the seams and stained. Not the best first impression when you arrive at the hotel. I hope the new manager can improve the place but he has his work cut out.
The villas have no privacy on their decks or pools from the main block. There's a hideous half built resort which is an eye sore from all aspects of the hotel.
I will never go back nor would recomend it to anyone.
- Official Description (provided by the hotel):
- The ’KC Resort & Over Water Villas’ is located at the North of Chaweng Beach, on a hill top. This unique location allows you to be close to the center of Chaweng, where everything happens, but not be disturbed by any night time craziness. The view over the Gulf of Thailand, Koh Matlang and Chaweng Bay is spectacular and can be seen from anywhere in the resort. To fit all your need, KC Resort & Over Water Villas provides Spa-in and outdoor luxurious treatment rooms; A view Restaurant & Wine Lounge - featuring a terrace with a great view on the neighboring island and the ideal spot for dining or enjoying a drink and of course 95 exclusive rooms, suites and villas that will exceed your expectations, in a secluded estate enjoying stunning views over the cobalt blue sea and outlying islands of Koh Samui. Every room features complimentary WiFi, over size king bed with double seat Jacuzzi with light therapy system and rain shower column with acupressure jet, cordless telephone, safety box, mini bar and hair dryer with shaver socket. ... more less
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- Also Known As:
- Kc Resort And Over Water Villas
- Kc Resort & Over Water Villas Hotel Chaweng
- KC Resort & Over Water Villas Ko Samui/Chaweng, Thailand