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“Great stay” 5 of 5 bubbles
Review of The Sarann

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The Sarann
Ranked #39 of 104 Hotels in Chaweng
Los Angeles, California, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great stay”
5 of 5 bubbles Reviewed February 19, 2013 via mobile

Very nice hotel. Not in the crazy heart of chaweng, but easily accesible. Wonderful spa (and great deals) hubby and i got a 3 hr spa day each for a total of a liitle over $100. Not much of a beach which is unfortunate, but can easily rent a moped or take the hotel shuttle to town. Gorgeous huge rooms. Excellent breakfast and hotel restaurant with happy hour. Would definately stay again. Affordable too.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Bristol, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 25, 2013

Basically me & my partner stayed at this hotel at the very end of our holiday for a bit of luxury, in all fairness I did pay alot of money considering it is in Thailand for the Hotel for 3 days. But i thought, hey why not, a bit of luxury to the end of a fab holiday.

Well there were a few things about the Hotel which really annoyed me to be honest and was not very happy about.

Arrival and check in was fine, first impressions you think WOW very stunning and beautiful, and we stayed in the Jacuzzi Suite/Villa, we really loved the room, very large and spacious, massive bathroom, was pretty cool, and then the Jacuzzi was pretty cool. ALTHOUGH this was the biggest problem...

The Jacuzzi takes a while to fill up, so we pottered about, did bits and bobs until the Jacuzzi filled up, once we turned on the bubbles/pump the whole Jacuzzi filled up completely with lots and LOTS of black grimey dirt!!! There was loooads of it, I really am not kidding you it was a lot, me and my partner couldnt believe it! we emptied the jacuzzi out and filled it again, not wanting to be annoying moany guests we thought we'd give it another go, once it filled we tried again and again it did the same thing, just not as much this time. But still we were rather annoyed and called reception to come and have a look at it. It was an absolute nightmare to be honest, about 4 male workers, and 4 female workers including receptionist all came to the room eventually, prodding, and doing the exact same thing my partner was doing which was cleaning the pumps out with one of the hotel tooth brushes!! they were all in silence and my partner tried explaining again and again and again to each of the different people that kept coming to the room and none of them said a word, just stared at the tub! Was a joke, they didnt offer to upgrade us or anything, and must say they were coming in and out more people then different people for a good few hours! joke!

while they were in the room, we had a complaint also about the shower, it was a lovely stunning shower with an enormous shower head, really lovely, BUT when using it, it would take forever to wash as the water just went BOILING BURNING HOT TO FREEZING COLD on its own accord without touching it! i got very angry and just filled the bath up from then on! They tested it, but again lots of different people had to keep explaining it to and nothing happened about it AT ALL, they just forgot about it.

The hot tub/round bath in the bathroom was nice but was a bit grubby i think, had candle burn marks or funny coloured stains, and quite chipped and cracked rounnd the edges.

The pool is lovely, but it is very dangerous to get in and out of i think?! didnt have any steps, just had a strange lip that same up and could easily trip over?! really odd, no grippy floor. bit weird we thought.

The beach isnt where the hotel is, but that didnt really bother us, we spent most of our time chilling or traveling round really.

Is ok, but i dont think i would go here again really purely for this reason, as we were only there 3 nights and 2 days, as we left very early in the morning when we left, so was annoyed that 1 of those days was pretty much spent with lots of people coming in and out of the room. There really are some stunning places around, so i would look around if i were you, and i think that maybe some of the bad reviews you should listen to, to be honest as most are right, and AIR CON DID SMELL, was a very eggy smell, that was also very off putting.

SPA IS GREAT THOUGH!!!! IF THAT HELPS! HONEYMOON PACKAGE IS AWSOME!!!!!

BREAKFAST IS FINE.

Was quite dissapointed which is a real shame.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sasrose89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed January 13, 2013

but it could be if it makes improvements. Positives: a very good room rate with free upgrades to two Jacuzzi Suites for 5 nights over the New Year holiday. Access to the beach through Restaurant Buco next door. Privacy in very spacious, well-designed suite layouts/floorplans. Child-friendly staff. Negatives: A really lousy breakfast--they provide a wide variety of foods but it's all pretty much at the fast-food/take out level of quality: buy it from Tesco, slap it on a tray, serve it to the guests. This is a hotel that has prioritized quantity over quality. This all-you-can-eat supermarket-food approach was applied to the mandatory New Year's Eve Gala Dinner, a very sad affair where seafood, sushi and Thai curries were served as if for 20 bus loads of tourists, definitely not fine dining, more like KFC serving seafood and sushi... simply not appealing. Additional negatives included poor housekeeping, we were never sure if we would get fresh towels even as our old ones would be removed. Over five nights, my room might have been swept once. Staff are friendly but this masks a consistent failure to follow-through. I asked for an airport transfer three times and the front desk left me on my departure date frantically waiting for an outside taxi because no one had actually bothered to do anything with my requests. And finally, and most importantly: while nice, the hotel's pool is a death trap: the underwater electrical lights are hanging loosely from their sockets, the stone tiles around the pool get slippery and when a guest falls, there are no staff who offer assistance. Beware.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tryitoutnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

The hotel was spectacular and very relaxing. It is however a little expensive but the service does compensates. For example, they forgot to collect us from the airport so as a compensation, they upgraded us to a jacuzzi suite. We really enjoyed our stay there but it is a little far out from the main attractions of koh samui.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mwanza Region, Tanzania
Level Contributor
200 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

The hotel is situated right at the southern end of Chaweng beach where it runs into a headland. Although it is somewhat away from the big hotels on Chaweng beach, it provides a great jumping off point for leisurely up-and back beach bar crawls, with plenty of places to stop off, eat or drink on the way.
My wife and I took a jacuzzi villa room on the inshore side as no beachfront rooms were available - the latter looked fabulous. Nevertheless, the room was very pleasant and well-appointed, with a very cool colonial-tropical style. The enclosed outdoor terrace was a very nice private place to sit and enjoy a cool drink - although see the tip below!.
The villas are quite crammed into what is a fairly constricted piece of land but somehow the luxuriant vegetation offset that downside.
The food and wines in the restaurant were excellent and the whole staff from top to bottom were among the friendliest we have ever encountered.

Room Tip: If outside on private terrace at night without much clothing, be aware that you can be easily overse...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shedheadabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

The Oceanfront Pool Villa I stayed was amazing. It was one of the best ones I've ever stayed and given the price I've paid for, it was out of my expectation. Of course you cannot expect everything 5-star but the sea view was magnificent, albeit the beach in front was filled with rocks not sands, but this was acceptable.

The "mini" living room was separated from the bedroom, which means you need to go pass 2 doors via outdoor to get there thus it was rarely used as you got another TV in the bedroom anyway.

Location: Perfect for those who wants somewhere quiet but not too remote. It's about 10 mins drive from Chaweng beach.

Swimming Pool: Great sea view. Whilst it was not a mega one, the size was OK and it should be good enough for most people.

Breakfast: Not a lot of choices and I started to get bored with the same food every day. Fried eggs/omelet only available on request which should be told to guests in advance upon sitting.

Services: Overall OK but they sometimes missed the "tiny details" e.g. lights in my room were not working when arrived, but they were able to fix it quickly. Out of my expectation, the private villa dinner I requested was very well organised and all my "additional requests" were very carefully looked after. The price was very reasonable and I recommend to those who want to propose/celebrate anniversaries with their significant others.

WiFi: Agree with others that it was terrible. They need to put it on #1 priority to improve.

P.S. Dr Frog was quite walkable (10 mins walk from hotel) but quite dangerous to me when I did so in the dark along the hard shoulder of a main road...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Derek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 22, 2012

We really enjoyed staying there, the room was very big. It has a small deck with a table and chairs.
We were there only a few days.

Things to do;
1) Pool; It is very small. It's an infinity pool, it looks nice from the dining area.
2) Beach, it's not in front of hotel. You would have to walk down about 10-15 minutes to enjoy the beach. There are rocks and a cliff in front of the hotel.


Vibe;
Not sure how to explain this, it's was a bit uptight for us. Food was good, they have both western and Thai. It's not far from Chawaeng beach. You can walk to, but it was very crowded.
We enjoyed driving around the island, it takes about 1:30 hours if not stopping. We stopped at lookouts, Hin Ta Hin Yai, Shopping and tried local food. It made the trip different.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ezgoing101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sarann

Property: The Sarann
Address: 95-96 Moo 3, Chaweng Noi Beach, Tambol Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Spa Hotel in Chaweng
#22 Luxury Hotel in Chaweng
#32 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Sarann 4.5*
Number of rooms: 49
Official Description (provided by the hotel):
The Sarann, Koh Samui is a sublime blend of luxury and nature where is located on the tip of the beautiful and serene Chaweng Noi Beach, just 20 minutes from Samui Int'l Airport. The short drive from the airport is a dazzling introduction to the eclectic spirit of Koh Samui, winding through small villages and passing through a lively emergent quarter, before arriving at the resort's scenic surroundings of a lush tropical forest backdrop. ... more   less 
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Also Known As:
The Sarann Hotel Chaweng
Sarann Hotel Chaweng
The Sarann Ko Samui/Chaweng, Thailand

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