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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 5
Portisco, Province of Olbia-Tempio, Sardinia

Reviews from our community

Average - based on 1 review
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Reviews from our community

Niels O
1 review
“Great location, great terrace, basic apartment with some flaws”
Reviewed October 14, 2017 for a stay in September 2017

We had a good time there, but to be honest, when we came we were a bit in shock because the apartment smelled like a humid cellar and so did the blankets and even the plates and the cutlery (!). We had to wash the blankets twice (there is a washing machine, good), ventilate the apartment for two days, wash the plates and cutlery (there is a dishwasher, good) and then the smelling went away. There were only two blankets for four beds, the couch is so bad you can hardly sit on it, and most of the pans should also be replaced. But still we had a good time. The terrace is great with fantastic view on the bay. There is a fantastic beach in front (5 minutes walk), and there are two less-visited beaches on the side (5-10 minutes walk). And Costa Smeralda is great off course. So, after taking a few hurdles at first, all was fine.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 24, 2017
1) We had a good time there, but to be honest, when we came we were a bit in shock because the apartment smelled like a humid cellar…
a) The apartment is located near the sea and these persons arrived on a day when it rained a lot.
b) The apartment had been occupied up to a week before the arrival of these persons.
c) In any case, the apartment was cleaned and ventilated before the arrival of these persons.

2) ...so did the blankets and even the plates and the cutlery (!).
Same as above: everything clean.

3) We had to wash the blankets twice (there is a washing machine, good), ventilate the apartment for two days, wash the plates and cutlery (there is a dishwasher, good) and then the smelling went away.
Same as above: everything clean.

4) There were only two blankets for four beds...
a) These persons had been warned more than once that they would have to look after the sheets by themselves.
b) These persons were also informed more than once that for any requirement, including sheets, they could have contacted the service center of which we gave them the contacts.

5) ...the couch is so bad you can hardly sit on it...
Couch-bed. Maybe do they not know how to use it?

6) ...most of the pans should also be replaced.
For what reason?

It is a pity to receive such reviews from persons for whom there was great care and courtesy: first by email; then with a phone call of several minutes where we repeated, for the umpteenth time, our complete availability. Availability of the service center too that was informed about their arrival and it was ready to help them for any problems. Instead, these persons went away without saying anything to the service center or to us.
What a pity!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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