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“Enjoyable Break”

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Best Western Forest Hills Hotel
Ranked #1 of 3 Hotels in Frodsham
Certificate of Excellence
Stockport, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable Break”
4 of 5 bubbles Reviewed April 20, 2012

Spent two nights at the Forest Hills leaving Good Friday on a two night KGB Deal. Our room was on the top floor at the back of the hotel which enjoyed spectacular views across the Cheshire countryside. Unfortunately the strong winds outside were howling into the room when we arrived through a large gap above a poorly fitted window frame making the room feel very cold, it took a box of tissues that were kindly supplied in the room to plug the gap. Room was nice, but felt cold even with the radiator turned full on, we noticed that the heating also went off over night & didn't come on again until about 8.30 the next morning. We had a lovely buffet style breakfast in the restaurant & enjoyed the fantastic views across the Estuary but the downside was again the room felt cold so the food on your plate soon cooled off.
Hotel is in a lovely location & convenient for all the attractions, would stay again but maybe next time in the summer when its warmer.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mutt008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, April 24, 2012
Dear Mutt008

Thank you for posting your recent review on Trip Advisor

I was delighted to read that you enjoyed some aspects of your stay with us here at the Best Western Forest Hills Hotel. I will be discussing with the maintenance department the poorly fitted window frame and the heating issues in the building and would like to apologise for not meeting your expectations on those issues.

We are so very lucky to be in such a lovely location on the top of Frodsham Hill. I was also pleased to read that this has not detered you from coming back to see us, which we hope will be very soon.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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753 reviews from our community

Traveler rating
    348
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    96
    37
    22
See reviews for
209
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102
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2012

I stayed at this hotel last night . I have never write a review on any hotel although found this one deserved it . My other half played the golf course next door while I relaxed in the hotel . I enjoyed 2 spa treatments and they were the best I've had and I do visit my local spa often . I would say the hotel should make more of this facility as its a definate plus for the hotel . We ate in the restaurant and enjoyed a fantastic meal and service . After visiting a local pub in the area we returned to the hotel wanting a last drink and although it was closed the staff were more than willing to open the bar for us . We booked an executive room and do believe for the small extra charge this was well worth it .

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vix456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, April 24, 2012
Dear Vix456

Thank you for posting your recent review on Trip Advisor.

I was delighted to read that you had a fantastic stay with us recently at the Best Western Forest Hills Hotel.
It will give me great pleasure to pass on your kind comments to the rest of the team. As you said that little bit extra for an executive room is well worth it, in our opinion too. We look forward to welcoming you back in the not to distant future.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tamworth, staffs
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 8, 2012

We have enjoyed many weekends at this hotel usually for a gourmet night or other entertainment. The staff are extremely friendly and the rooms very comfortable - the premier rooms are wonderful. We like booking a premier room when my brother accommpanies us as the room is so large with a settee, chairs and coffee table that we all sit around nattering without feeling cramped. The food on the gourmet nights together with the wine is marvellous and good value. The view over the estuary from the room and dining room is wonderful and we have watched rabbits run over the lawn whilst we have dined. We always take advantage of the leisure facilities and thoroughly recommend you take a dip in the pool. If you are looking for a good weekend break in a quiet location with the advantage of shops nearby you will not disappointed. Whilst my husband and brother spend the day at Chester races my sister-in-law and I hit the shops either in Chester or Cheshire Oaks retail area. Highly recommended.

Room Tip: Most of the Premier rooms are very large with a settee area (check) and are particularly good if you...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maureenmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, April 12, 2012
Dear Maureen

Thank you for posting your recent review on Trip Advisor.
I was delighted to read that you have enjoyed many visits to the Best Western Forest Hills we are very lucky to be in such a great location close to many varied northwest attractions.
It will give me great pleasure to pass on your kind comments to all of the team. Keep an eye on our website for up and coming events that are taking place this year.
I look forward to welcoming you back in the not to distant future.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormskirk, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed March 28, 2012

A long weekend stay, thanks to a KGB offer
Given great help on arrival, Chrisitine on reception switched our room to the ground floor
no problem at all, the room was adequate, clean and tidy, nice bed and pillows
Can't understand the bad reviews on this subject.....
We enjoyed a very nice meal in the restaurant, good service food well presented with a smile
from Sofia, a sweet youg lady. They have a very good offer you can choose a smaller 4oz
steak and pay half the price acc, what a very good idea, the mixed platter starter was excellent, and plenty of it too.... The snacks at the pool area were very good and reasonably priced as well, the Pool, hot tub, and sauna, steam were spot on
.Great location, amazing views, Frodsham is lovely little town
Some quirky problems, the toilet lid would not stay up, the flush handle is in the wrong place
it will never stay up, blue tac from reception resolved the problem....
All in all we had a very nice time, and we have travelled all over the world and the UK so we
can be a pit picky to say the least............

Room Tip: room 102 is a ground floor room, very well placed for the restaurant
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ORMYBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, April 3, 2012
Dear Moyesy

Thank you for posting your recent review on Trip Advisor.
I was delighted to read that you had a fantastic long weekend stay with us. It will give me pleasure to pass on your kind comments to the rest of the team.

We are very lucky to be in such a great location on top of Frodsham Hill.
We look forward to welcoming you back in the not to distant future, check out our website for our up and coming events and promotions
Once again thank you for posting your review.

Kind Regards
Kieran McCabe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 17, 2012

Nice hotel but room 92 was awful, mould in the bathroom, a shower that can't keep temperature and to top it off a bed which so old you can see the shape of everyone who has used it. This is the third time staying in this hotel, in the past it was really suitable but after this stay I feel its not worth it anymore.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gjarvis81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, March 19, 2012
Dear gjarvis81

Thank you for posting your recent review on Trip Advisor.

On behalf of the entire team, I would like to apologise for not exceeding your expecations. I have taken your comments on board, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better guest experience for guests in the future.

I hope that you will re-consider staying with us again so that we can redeem ourselves in your eyes.

Thank you again
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradfrord
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 12, 2012

We have just returned from a girlie weekend at Best Western Forest hills, and what a fantastic time we had. The hotel is located in a lovely location in the countryside with good access to walks and it's facilities are excellent, the food is good but the thing that makes the hotel a cut above is the staff!! They are all the most helpful,polite,happy, friendly staff we have ever come across in a hotel. Can't wait to visit again.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, March 14, 2012
Dear Julie H.

Thank you for posting your recent review on Trip Advisor

It was a pleasure to read that you had a fantastic girlie weekend with us recently I will be delighted to pass on your your wonderful comments concerning the food and staff to all of the team here at the Best Western Forest Hills.

We looking forward to welcoming you back very soon, keep an eye on the website for the spring promotions.

Kindest Regards

Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 4, 2012

Our 2nd visit this year, last one was in January Chinese New Year nite, bad experience, manager promised improvement... Great 80s disco, good crowd most in fancy dress, staff a plenty ,managers everwhere... Food still bland, tasteless garlic mushrooms, chicken nice, lack of veg for 4 to share... Breakfast needs attention... Why they have to ask tea or coffee, eggs fried or scambled (I PICKED SCAMBLED), any toast?... All this WHILE standing in resturant doorway, before they show you to your table or give you a menu. I will never know!.. WHY CAN'T YOU seat us 1st?... Breakfast is alacart / selfservice, so your eggs (whatever style) are up for grabs. Had to queue for eggs anyway, stood like melons with 5 other people until more brought out and no scambled for me, someone had beat me to them...Ordered more, twice at the table, already eaten half of breakfast when they finally arrived . Slid with style from one plate on to mine..Room nice and clean...Swimmingpool changingrooms cleaner, spa working, nice swim....Our roomdoor swipecard worked after breakfast 10.30ish (didn't last visit, they click out at 10am checkout not till 11am) Our friends were not so lucky, they had to return to reception and she was our reviewer last time see [coathanger 81] January2012... All in all staff great, nice location ( tho we live locally in Chester )..Mr Manager you could still improve food, swipecard run out timing, breakfast greeting / ordering and your on to a winner.
Enjoy your stay

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, March 6, 2012
Dear Andy816

Thank you for posting your recent review on Trip Advisor

I was disappointed to read that certain aspects of your stay didn't meet our usual standards.
We have taken on board your comments concerning breakfast and are currently in the process of reviewing our procedures.

Without guest feed back it would be impossible to improve our facilities and service which we are striving

Thank you again
Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Forest Hills Hotel

Property: Best Western Forest Hills Hotel
Address: Overton Hill, Frodsham WA6 6HH, England
Location: United Kingdom > England > Cheshire > Frodsham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frodsham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 
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Also Known As:
Best Western Forest Hills Hotel Frodsham, Cheshire

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