When we stayed at the hotel it was snowing and we were the only guests. The indoor pool was closed (the heating was faulty) - nobody's fault - but we were not forewarned and we were not offered a discount or upgrade because of it. We had actually chosen that hotel over another one, as it had an indoor pool.
We had a wonderful dinner and a good breakfast. We had room service at no extra cost, although as we were the only guests that was more practical for the staff too.
The room was clean and modern, but felt very corporate - no character at all.
Especially for the price, we were a bit disappointed.
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