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62 - 67 of 1,561 reviews
Reviewed October 10, 2018 via mobile

Arrived at carpark and the hotel from outside doesn't look great. It can do with a coat of paint. Because of this didn't know what to expect inside hotel.
Checked and went to our room.
Sitting area around reception was clean but the lift walls and corridor walls towards our room were not clean and need painted.
But I do believe this hotel is carrying out some decoration.
When we did get to our room I was pleasantly surprised.
The room was clean bright and modern, very nice. The bathroom was also spotless.
Nice view from the terrace and quiet looking for over the sea .
FOOD:
It was the worst food I have ever seen or tasted.
The chicken was like rubber the food that was warm all looked over cooked.
The presentation was also terrible.
I am sitting this morning and the thought of food is turning my stomach after eating such terrible food .
Would I visit again definitely not.
It is such a shame the food was so bad as the room has been decorated and I slept well.
I feel new kitchen staff are required to turn this hotel around

Date of stay: October 2018
Trip type: Traveled as a couple
1  Thank cazz1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TERESA G, Guest Relations Manager at Sol La Palma Hotel By Melia, responded to this reviewResponded October 11, 2018

Dear guest,
We would like to thank you for choosing Sol La Palma to spend your so deserved holidays, for dedicating a review in relation with your experience and for your positive words about the room.
We are sorry if in this case we were not able to fulfill your expectations.
We take note about your comments and we will try to improve our services .
With the confidence on keep counting with your loyalty to this company, we all remain at your full disposal.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2018

We had to stay one night waiting for our flight and I cannot really recommend the place. It is expensive but does not provide the service you are expecting. The rooms were good, the view is great but the breakfast was not good at all.

Room tip: all rooms have a sea view
Date of stay: March 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
1  Thank Netti S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TERESA G, Guest Exp at Sol La Palma Hotel By Melia, responded to this reviewResponded July 24, 2018
Google Translation

Sehr geehrte frau Netti
Wir möchten uns bei Ihnen für Ihre Meinung und Ihre Anregungen, , bedanken.

Ihre Mitarbeit ist für uns wichtig, um Mängel in unserem Hause zu erkennen und zu beheben, damit wir alle unsere Gäste zufriedenstellen können.

Derzeit befindet sich unser Hotel in einem Reformprozess, wir hoffen, Sie bei unserer nächsten Eröffnung als Kunden begrüßen zu dürfen

mit freundlichen Grüssen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2018

I loved my stay there and the beautiful sunset views! We had dancers for dinner at the restaurant - something like a flashmob. I saw some of the evening shows in the lobby bar as well and it was jazz night. I enjoyed it all.

Date of stay: March 2018
  • Trip type: Traveled solo
    • Value
    • Rooms
Review collected in partnership with Meliá Hotels International
Thank galyad83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TERESA G, Guest Relations Manager at Sol La Palma Hotel By Melia, responded to this reviewResponded April 30, 2018

Dear guest,

Thank you for giving us your positive feedback of your experience here at Sol La Palma.
We are really happy because you enjoyed your holidays with our “great service”!
Many thanks in the name of our Staff because your words tell us that we are in the right way and encourage us to continue giving our guest the best service all the time!
We hope to have the opportunity to welcome you back again

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2018

Excellent location, spotlessly clean, great breakfast buffet. The fitness classes and evening cabaret are worth dipping into if like us you don't usually participate in daytime and evening entertainment, they genuinely changed my perception. This was our first visit to this island but it won't be our last and we would stay here again.

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank J3597FDjoannet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TERESA G, Guest Relations Manager at Sol La Palma Hotel By Melia, responded to this reviewResponded April 23, 2018

Dear guest,

Thank you so much for sharing your review and for choosing Sol La Palma to spend your holidays and take some days to rest and relax.
We are happy to know that the hotel exceeded your expectations and that the location was excellent for you, we will keep working hard on that line in order to deliver the best of us.
We hope to welcome you back at your house in La Palma.

Kind regards

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Reviewed April 8, 2018

It is big, and rather dominates little Puerto Naos, but the Sol has bought some wealth and charm, as well as many tourists to the Western part of La Palma.
As part of a large chain, the hotel has certain corporate standards, and these can be either a great asset to visitors, or a cause of frustration. For example, the room standard is very high - it is very comfortable, well maintained, and positively a joy to be in, similarly breakfast, and dinner is well managed with abundant choice. But reception is painfully slow, plodding along , and seems to stuck in the 1970's as far as customer service / checking in /checking out is concerned. We requested that they book a taxi - and were made to feel like naughty children - "sit there and wait" . it is not a great attitude.
Similarly there is no information about either the small town / nearby towns / local transportation or taxis.
It does feel that if you are not part of the tour group "herd", then the Sol seems to have some difficulties with you.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank cherriesfan_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TERESA G, Guest Relations Manager at Sol La Palma Hotel By Melia, responded to this reviewResponded April 10, 2018

Dear cherriesfan_9,

Thank you for the time you have taken to write your review.

We appreciate your positive comments about our rooms, food and location.

We are sorry to hear that you were not completely satisfied with your stay due to the reception service, for which we would like to offer our sincerest apologies and we would like to inform you that we will pass all your comments to the head of the reception, who get the matter in her hand, and who will do hers best to improve it.

We take good note about your comments, since they will help us further to ensure that the high standards of service are maintained.

It will be a real pleasure for us to welcome you again!

Regards,

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